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Deploying Cisco Unified Contact Center Express v6 (UCCXD)

This course, Deploying Cisco Unified Contact Center Express (UCCX) v6.0, provides the student with hands-on experience and knowledge of tasks typically performed during contact center deployment. This includes the deployment of C...

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Administering Webex Contact Center (AWXCC)

Administering Webex Contact Center (AWXCC) is a 4-day, hands-on, instructor-led training course intended for anyone requiring Day 2 support knowledge of the Webex Contact Center environment. This lab-intensive course enables lear...

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CVP Development and Scripting Part 2 (CVPDS)

CVPD Scripting-Part2 provides in-depth coverage and hands-on practice of the more advanced programming topics of Call Studio such as web services and parsing their results, javascript, modularizing large applications, writing a s...

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CVP Development and Scripting Part 1 (CVPDS)

CVP Development and Scripting – Part 1 is part of the Cisco CCE/CVP suite of Contact Center suite. CVPDS-1 teaches each student to use the features of Call Studio to build self-service IVR applications for CVP VXML Server, and to...

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Webex Contact Center Advanced (WXCCA)

Webex Contact Center Advanced course is designed to provide an in-depth understanding and hands-on expertise in the advanced functionalities of Webex Contact Center. This comprehensive course is tailored for professionals seeking...

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Troubleshooting Cisco Contact Center Enterprise (CCET)

This Troubleshooting Cisco Contact Center Enterprise course is focused on Day 2 support of a PCCE deployment by Tier 3 support personnel. The course identifies processes and tools used to identify and diagnose common deployment i...

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Understanding Cisco Contact Center Foundations (CCEF)

A 1-day overview of the Cisco Packaged Contact Center Enterprise and Unified Contact Center Enterprise solutions based on version 12.5. Architectural overviews explore solution components, sizing and deployment considerations, an...

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Administering Cisco Contact Center Enterprise (CCEA)

The Administering Cisco Unified Contact Center Enterprise is a 4-day course intended for system engineers, administrators, and support engineers responsible for tier one support. This course provides hands-on practice with admini...

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Implementing Cisco Contact Center Enterprise (CCEI)

The Implementing Cisco Contact Center Enterprise (CCEI) v1.0 course teaches you how to build and implement a Cisco© Packaged Contact Center Enterprise (PCCE) solution, including advanced integration of external data, Single Sign-...

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Advanced Contact Center Express Scripting Labs (ACCXSL)

Advanced Contact Center Express Scripting Labs (ACCXSL) is a 5-day instructor-led, lab-intensive course intended for experienced Unified Contact Center Express (CCX) administrators who need in-depth knowledge advanced scripting t...

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CVPD Java Development for Call Studio (CVPD Java)

CVPD-Java is a hands-on programming course teaching participants to extend the functionality of CVP Call Studio using the CVP Java API. Participants will learn to write, compile, deploy and maintain custom elements, say it smarts...

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Cisco Unified Contact Center Enterprise Deployment (UCCE-D v11.5)

Cisco Unified Contact Center Enterprise Deployment (UCCE-D) is a 5-day instructor-led course that helps prepare learners to deploy the Cisco Unified CCE v11.5 solution. This course will provide the student with the underlying kno...

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Cisco Unified Contact Center Enterprise Advanced Administration (UCCE-AA v11.5)

Cisco Unified Contact Center Enterprise Advanced Administration (UCCE-AA) is a 5-day instructor-led course that helps prepare learners to implement more advanced functions and options in the Cisco Unified CCE environment. This co...

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Cisco Unified Contact Center Enterprise Administration (UCCE-A v11.5)

Cisco Unified Contact Center Enterprise Administration (UCCE-A) is a 5-day instructor-led course that helps prepare learners to administer the Cisco Unified CCE v11.5 solution. This course will provide the student with the basic ...

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Advanced Scripting for Cisco Unified Contact Center Express (ASCCX v11.0)

Building on the knowledge base and scripting experience learned in the UCCXD class, the student will explore advanced techniques in scripting and overall Cisco Unified CCX functionality. During this five day class the students wi...

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Implementing Cisco Unified Communications Security (UCSEC) v1.0

The Implementing Cisco Unified Communications Security (UCSEC) course is designed to provide students with the necessary knowledge and skills to implement security features in a Cisco Unified Communications environment. Cisco Un...

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Implementing Cisco Unified E-Mail and Web Interaction Manager Enterprise (UEIME)

This course is intended for engineers and administrators responsible for installing and maintaining Cisco Unified Web and E-Mail Interaction Manager deployments which includes a common platform and one or both of the following ap...

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Deploying Cisco Unified Intelligence Center (DUIC)

This three-day instructor-led course is designed to provide attendees with the knowledge and skills required to make the most of Cisco's Unified Intelligence Center 8.0.4 solution. Cisco's Unified Intelligence Center is a compreh...

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Administering Unified Contact Center Enterprise with CVP Part 1 (AUCCE1)

Administering Cisco Unified Contact Center Enterprise Part 1 (AUCCE Part 1) is a 5 day instructor-led course intended for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CVP...

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Administering Unified Contact Center Enterprise with CVP Part 2 (AUCCE2)

Administering Cisco Unified Contact Center Enterprise Part 2 (AUCCE Part 2) is an Advanced 5 day instructor-led course for system engineers and customers who will be involved with day 2 support of a UCCE solution deployed in a CV...

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Cisco Contact Center Enterprise Advanced Administration (CCEAA)

Cisco Contact Center Enterprise Advanced Administration (CCEAA) is a 3-day instructor-led course intended for system engineers and customers who will be deploying and administering advanced Packaged Contact Center Enterprise func...

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Deploying Unified Contact Center Enterprise with CVP (DUCCE)

Deploying Cisco Unified Contact Center Enterprise (DUCCE) is a 5-day instructor-led course intended for system engineers and customers who will be involved with day-to-day maintenance and installation of the Cisco Unified Contact...

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Reporting Cisco Contact Center Enterprise (CCER)

Enable Contact Center support teams to access reporting solutions for end-to-end reporting in a CCE deployment.

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Implementing Cisco Contact Center Chat & Email (CCECE)

The Implementing Cisco Contact Center Enterprise Chat and Email (CCECE) v1.0 course teaches you how to deploy Cisco© Enterprise Chat and Email (ECE) into an existing Enterprise Contact Center environment. You will learn the steps...

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Administering Packaged Contact Center Enterprise (APCCE)

Administering Packaged Contact Center Enterprise (APCCE) is a course that provides students with an introduction and understanding of Cisco Unified Contact Center Enterprise basics and components. APCCE is an administration cours...

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Administering Cisco Unified Intelligence Center (ACUIC)

Administering Cisco Unified Intelligence Center (ACUIC) is a 3-day administration course focusing on the CUIC reporting solution for Unified Contact Center Enterprise (UCCE), Packaged Contact Center Enterprise (PCCE) and Customer...

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Integrating Cisco Enterprise Chat & Email into Cisco Contact Center Enterprise (ICCE)

In this 4-day hands-on course students will discover how to deploy Cisco Enterprise Chat and Email into an existing Enterprise Contact Center environment. The course covers the details needed to prepare an both UCCE and ECE en...

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Finesse Operations for Cisco Contact Center (CCEFIN)

This 3-day course is a hands on experience that covers Cisco Finesse for both UCCX and UCCE. The installation and configuration of Cisco Finesse will be covered and many hands-on labs will demonstrate how to customize the desktop...

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