WEBEX Calling Overview for Government

The WEBEX Calling Overview for Government v1.0 (WEBEX-CALL-OVERVIEW-GOV) course is a concise 1-day instructor-led program tailored to Federal and State Agencies aiming to evaluate Webex Calling and its features. This course is specifically designed for Executives, Managers, or anyone new to the world of Webex Calling. Participants will embark on a comprehensive journey to explore the capabilities of Webex Calling, making it an ideal starting point for those seeking an introduction to this communication platform.

Retail Price: $1,295.00

Next Date: 12/23/2024

Course Days: 1


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Course Objectives

  • Webex Calling for Government Overview and Initial Configuration
  • Webex Calling Introduction and Capabilities
  • Network Requirements for Phones and Devices
  • Introduction to Webex Control Hub Administration
  • Adding Users and Devices to Webex Calling
  • In - Depth Exploration of Webex Calling Features for Government

Course Benefits:

  • Quick and Comprehensive Overview of Webex Calling
  • Ideal for Executives, Managers, and New Webex Users
  • Practical experience with hands - on labs

 

Who Should Attend

The primary audience for this course is as follows: 

  • State and Federal Government Managers
  • State and Federal Government Executives
  • State and Federal Government Collaboration Administrators
  • State and Federal Government Collaboration Engineer
  • State and Federal Government Network Administrators
  • State and Federal Government Network Engineer
  • Helpdesk Support Administrators and Engineers
  • NOC Support Administrators and Engineers
  • State and Federal Government Contractors
  • IT Staff and Managers

Outline:

Module 00: Course Introduction

  • Module Topics
  • Lesson 1: Introduction
    • Course Goal
    • WebEx Training Basics
    • WebEx Meeting Center Basics
    • General Admissions
    • Introductions
  • Module Summary

Module 01: Webex for Government Overview

  • Module Topics
  • Lesson 1: Webex Product Overview for Government Deployment
  • Lesson 2: Webex Calling for Government Overview
  • Lesson 3: Webex Meeting for Government Overview
  • Lesson 4: Webex Hybrid Services and Integrations for Government
  • Lesson 5: Webex Messaging for Government Overview
  • Lesson 6: Webex Control Hub Monitoring for Government Overview
  • Module Summary

Module 02: Webex Calling for Government Overview

  • Module Topics
  • Lesson 1: Webex Calling for Government Overview
  • Lesson 2: Webex Calling Differentiators for Government Deployment
  • Lesson 3: Hybrid Webex Calling Use Cases for Government
  • Module Summary

Module 03: Adding Phones and Devices for Government Deployment

  • Module Topics
  • Lesson 1: Adding a User Assigned Phone for Government
  • Lesson 2: Adding a Personal Collaboration Device for Government Use
  • Lesson 3: Common Area Phone Deployments for Government Spaces
  • Lesson 4: Deploying a Shared Collaboration Device in Government Settings
  • Module Summary

 Module 04: Configuring Webex Calling Settings and Features for Government

  • Module Topics
  • Lesson 1: Feature Overview for Government
  • Lesson 2: Webex Calling - Service Settings for Government
  • Lesson 3: Webex Calling - Client Settings for Government
  • Lesson 4: Auto Attendant for Government
  • Lesson 5: Call Park Extension & Call Park Group for Government
  • Lesson 6: Call Pickup for Government
  • Lesson 7: Call Queues for Government
  • Lesson 8: DECT Network for Government
  • Lesson 9: Hunt Groups for Government
  • Lesson 10: Single Number Reach for Government
  • Lesson 11: Paging Groups for Government
  • Lesson 12: Hoteling for Government
  • Lesson 13: Hotdesking for Government
  • Lesson 14: Virtual Extensions for Government
  • Lesson 15: Virtual Lines for Government
  • Lesson 16: Shared Line for Government
  • Lesson 17: Voicemail Group for Government
  • Lesson 18: Announcement Files for Government
  • Lesson 19: Executive Assistant for Government
  • Lesson 20: Other Call Features for Government
  • Module Summary

Module 05: Voice Queues for Government

  • Module Topics
  • Lesson 1: Webex Voice Queues for Government Overview
  • Lesson 2: Webex Voice Queues Features for Government
  • Lesson 3: Voice Queues Configuration for Government
  • Lesson 4: Agent and Supervisor Experience for Government
  • Lesson 5: Customer Experience Essentials (Add-On)
  • Module Summary

Module 06: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

  • Module Topics
  • Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
  • Lesson 2: Webex Sites Status
  • Lesson 3: Webex Calling Alerts and Webhooks
  • Lesson 4: Webex Analytics > Calling
  • Lesson 5: Webex Analytics - Calling Media Quality
  • Lesson 6: Webex Analytics - Calling Detailed Call History
  • Lesson 7: Webex Analytics - Call Queue Stats
  • Lesson 8: Webex Analytics - Call Queue Agent Stats
  • Lesson 9: Webex Analytics - Live Queue Stats
  • Lesson 10: Webex Analytics - Calling Auto-Attendant
  • Lesson 11: Webex Troubleshooting
  • Lesson 12: Webex Calling Reporting
  • Lesson 13: Phone Logs and Problem Reports
  • Module Summary
Course Dates Course Times (EST) Delivery Mode GTR
12/23/2024 - 12/23/2024 10:00 AM - 6:00 PM Virtual Enroll
1/10/2025 - 1/10/2025 10:00 AM - 6:00 PM Virtual Enroll
1/27/2025 - 1/27/2025 10:00 AM - 6:00 PM Virtual Enroll