ITIL Training

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ITIL v3 (13)
ITIL v4 (11)

ITIL v4 - Foundation Certification with Exam

Prepare for ITIL® Certification. This hands-on training program for IT Infrastructure Library (ITIL®) Foundation certification provides you with a general overview of the IT Service Management Lifecycle, its supporting processes,...

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ITIL v4 - Foundation Certification with Exam – half day

This instructor-led course is designed as an introduction to ITIL 4 and enables you to understand a new way to look at IT Service Management. ITIL 4 retains the best of ITIL v3, and the core elements remain intact. The new conten...

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ITIL v4 - Specialist High Velocity IT (HVIT)

The ITIL® Specialist–High Velocity IT (HVIT) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation. As organizations use information and related technologies to do business differently,...

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ITIL v4 Strategist – Direct, Plan and Improve with Exam

This course is a key component of both, ITIL 4 Managing Professional and ITIL 4 Strategic Leader streams. It is aimed at managers of all levels involved in shaping direction and strategy or developing a continually improving team...

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ITIL v3 - CSI Intermediate Continual Service Improvement with Certification Exam

The course covers the management-level concepts and core information about the supporting activities within continual service improvement (CSI), but not specific details about each of the supporting processes

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ITIL v3 - Foundation (2011)

This exciting and dynamic ITIL® Foundation 3-day course, fully updated for ITIL® 2011, introduces learners to the lifecycle of managing IT services to deliver to business expectations. As well as an engaging, case study-based app...

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ITIL v3 - Managing Across the Lifecycle (MALC)

This 5-day course engages learners in the contents of the ITIL publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions betwee...

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ITIL v3 - Operational Support and Analysis (OSA)

This 5-day course engages learners in the real-world aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. This will enable the learner to unde...

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ITIL v3 - Release, Control and Validation (RCV)

ITIL© 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving ope...

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ITIL v3 - Planning Protection and Optimization (PPO)

This 5-day course engages learners in the real-world aspects of the ITIL® Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. This will enable the learner to...

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ITIL v3 - Service Offerings & Agreements (SOA)

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the ope...

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ITIL v3 - Continual Service Improvement (CSI)

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. This will enable the learner to understand how to...

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ITIL v3 - Service Operation (SO)

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, process...

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ITIL v3 - Service Design (SD)

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. This will enable the learner to understand how to provide value to the...

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ITIL v3 - Service Transition (ST)

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and...

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ITIL v3 - Service Strategy (SS)

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and t...

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ITIL v3 - Practitioner

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement...

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ITIL v4 - Strategic Leader (SL) with Exam Voucher

TIL SL recognizes the value of ITIL, not just for IT operations, but for all digitally enabled services. Becoming an ITIL 4 Strategic Leader demonstrates that the you have a clear understanding of how IT influences and directs bu...

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ITIL v4 - Managing Professional Transition (MPT)

This ITIL®4 Managing Professional Transition course is designed for candidates who have already invested in ITIL v3, the ITIL4 Managing Professional Transition module provides a straight-forward transition path across to ITIL4. ...

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ITIL v4 - Managing Professional (MP)

This course prepares you for the exam leading to the ITIL 4 designation: “ITIL Managing Professional (MP)”. The course content provides a holistic picture of the critical learning points and knowledge IT management professionals...

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ITIL v4 - Digital and IT strategy (DITS)

The ITIL® 4 Digital and IT Strategy module focuses on the alignment of digital business strategy with IT strategy. You will also cover how disruption from new technologies are impacting organizations in every industry and how bu...

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ITIL v4 - Specialist Drive Stakeholder Value (DSV)

This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners. The core concept behind DSV is to provide an un...

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ITIL v4 - Foundation

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps. ITIL 4 focuses more on how things fit together to create v...

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ITIL v4 - Specialist Create, Deliver, and Support (CDS)

The ITIL® Specialist-Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation. This course covers the core service management activities and expands beyond the curre...

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