ITIL Training

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ITIL Service Capability: Operational Support and Analysis

ITIL© 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving ope...

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ITIL Service Capability: Planning, Protection and Optimization

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. You will focus on the op...

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ITIL 4 Foundation

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps. ITIL 4 focuses more on how things fit together to create v...

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ITIL V3 - Managing Across the Lifecycle (MALC)

This 5-day course engages learners in the contents of the ITIL publications, focusing on business, management and supervisory objectives, purpose, processes, functions and activities, and on the interfaces and interactions betwee...

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ITIL 4 Managing Professional (MP)

This course prepares you for the exam leading to the ITIL 4 designation: “ITIL Managing Professional (MP)”. The course content provides a holistic picture of the critical learning points and knowledge IT management professionals...

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ITIL 4 Strategist - Direct, Plan & Improve (DPI)

The ITIL® Strategist-Direct, Plan, and Improve (DPI) course is the “shared” course between two designation streams ofthe ITIL Managing Professional (MP) and the ITIL Strategic Leader (SL). This course provides IT practitioners ...

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ITIL4: ITIL4 Foundation Certification with Exam

Prepare for ITIL® Certification. This hands-on training program for IT Infrastructure Library (ITIL®) Foundation certification provides you with a general overview of the IT Service Management Lifecycle, its supporting processes,...

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ITIL V3 Practitioner

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement...

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ITIL 4 Specialist Drive Stakeholder Value (DSV)

This course is ideal for anyone who wants to gain a firm grasp of the various types of interactions between a service provider and their customers, users, suppliers, and partners. The core concept behind DSV is to provide an un...

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ITIL V3 - Planning Protection and Optimization (PPO)

This 5-day course engages learners in the real-world aspects of the ITIL® Service Lifecycle and processes associated with the Planning, Protection and Optimization of services and service delivery. This will enable the learner to...

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ITIL V3 - Operational Support and Analysis (OSA)

This 5-day course engages learners in the real-world aspects of the ITIL® Service Lifecycle and processes associated with the Operational Support and Analysis of services and service delivery. This will enable the learner to unde...

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ITIL V3 - Continual Service Improvement (CSI)

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. This will enable the learner to understand how to...

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ITIL 4 Strategic Leader (SL)

ITIL4 Strategic Leader (ITIL SL) is a stream of two modules that are part of ITIL 4, the next evolution of ITIL. ITIL 4 SL is due to launch in the first half of 2020. The two modules are: ITIL 4 Strategist Direct, Plan and Improv...

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ITIL Service Lifecycle: Service Operation

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, process...

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ITIL Service Lifecycle: Service Design

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Service Design phase of the Service Lifecycle. This will enable the learner to understand how to provide value to the...

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ITIL Service Capability: Release, Control and Validation

ITIL© 2011 edition is comprised of five core publications: Service Strategy, Service Design, Service Transition, Service Operations and Continual Service Improvement, promoting alignment with the business as well as improving ope...

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ITIL Service Transition

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Service Transition phase of the Service Lifecycle. The course covers the management and control of the activities and...

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ITIL Service Capability: Service Offerings & Agreements

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the ope...

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ITIL Service Lifecycle: Continual Service Improvement

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Continual Service Improvement (CSI) phase of the Service Lifecycle. This will enable the learner to understand how to...

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ITIL V3 - Service Strategy (SS)

This 3-day course engages learners in the overall concepts, processes, policies and methods associated with the Service Strategy phase of the Service Lifecycle. The course covers the management and control of the activities and t...

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ITIL 4 Specialist Create, Deliver, and Support (CDS)

The ITIL® Specialist-Create, Deliver & Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation. This course covers the core service management activities and expands beyond the curre...

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ITIL 4 Specialist High Velocity IT (HVIT)

The ITIL® Specialist–High Velocity IT (HVIT) course is one of five courses required to achieve ITIL 4’s Managing Professional (MP) designation. As organizations use information and related technologies to do business differently,...

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ITIL Managing Across the Lifecycle

The ITIL® Managing Across the Lifecycle Certificate (MALC) is the final component that leads to the ITIL® Expert in IT Service Management qualification. The Managing Across the Lifecycle course builds on the knowledge and experie...

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Comprehensive Flink

Flink’s core is a streaming dataflow engine that provides data distribution, communication, and fault tolerance for distributed computations over data streams. Flink builds batch processing on top of the streaming engine, overlay...

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ITIL-CSI: ITIL CSI Intermediate Continual Service Improvement with Certification Exam

The course covers the management-level concepts and core information about the supporting activities within continual service improvement (CSI), but not specific details about each of the supporting processes

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