ITIL Training

12 courses found


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Expert (1)
Foundation (1)
Intermediate (9)
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ITIL Foundation

This three-day live Instructor-led ITIL Foundations Training Course provides you with an intense and focused exploration of the new and updated topics in ITIL. The ITIL Foundations Training Course is intended for those who work w...

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ITIL Practitioner

This highly practical course is designed to show you how to implement service improvements based on the ITIL® philosophy of “adopt and adapt.” In this holistic course, you will cover nine guiding principles of service improvement...

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ITIL Service Lifecycle: Service Transition

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service transition phase of the service lifecycle. You'll focus on service transition purpose, principles, process...

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ITIL Service Lifecycle: Service Strategy

In this course, you will be immersed in the overall concepts associated with the service strategy phase of the service lifecycle. You will get an introduction to the key principles of service strategy, and you will learn about th...

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ITIL Service Lifecycle: Service Design

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service design phase of the service lifecycle. You will cover management and control of the activities and techniq...

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ITIL Service Lifecycle: Continual Service Improvement

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the continual service improvement (CSI) phase of the service lifecycle. You will learn about managing and controlling ...

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ITIL Service Lifecycle: Service Operation

In this course, you will be immersed in the overall concepts, processes, policies, and methods associated with the service operation phase of the service lifecycle. You will focus on service operation purpose, principles, process...

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ITIL Expert Qualification: Managing Across the Lifecycle

This is the ITIL course that leads to the ITIL Expert in IT Service Management certification. In this course, you'll be immersed in the contents of the ITIL publications. You'll focus on business, management, and supervisory obje...

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ITIL Service Capability: Planning, Protection and Optimization

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the planning, protection, and optimization (PPO) of services and service delivery. You will focus on the op...

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ITIL Service Capability: Service Offerings and Agreements

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with service offerings and agreements as they relate to services and service delivery. You will focus on the ope...

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ITIL Service Capability: Release, Control and Validation

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the release, control, and validation (RCV) of services and service delivery. The main focus of this course ...

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ITIL Service Capability: Operational Support and Analysis

In this course, you will be immersed in the practical aspects of the ITIL service lifecycle and processes associated with the operational support and analysis of services and service delivery. You will cover the operational-level...

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