ITIL v4 Leader: Digital and IT Strategy (DITS) with Exam

This 18-hour training course provides practical guidance on applying and integrating essential ITIL practices, including incident management, service request management, monitoring, problem management, and more. Learners will gain the skills needed to support stable, high-quality IT services and enhance user satisfaction. MSF is part of the ITIL Practice Manager certification path and prepares participants to manage and optimize service support operations effectively.

Retail Price: $2,925.00

Next Date: Request Date

Course Days: 3


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At Course Completion

At the end of the course, DITS attendees will be able to confidently define and lead digital strategies, align IT and business goals, and drive sustainable transformation by applying key ITIL concepts to real-world strategic challenges.

 

Audience Profile

This course is designed for IT and digital leaders, strategists, and senior professionals who are responsible for shaping and driving digital transformation initiatives. It’s ideal for individuals in roles such as CIO, CTO, IT Director, Digital Transformation Lead, or anyone involved in aligning IT and business strategy.

DITS is also valuable for ITIL certification holders seeking to advance their strategic thinking and earn the ITIL Strategic Leader designation.

 

Prerequisites

  • Complete pre-class reading assignment
  • ITIL Foundation Certificate
    • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
  • Attend accredited training course (mandatory)

Outline

Attendees acquire an understanding of:

  • How disruption from new technologies are impacting organizations in every industry
  • How business leaders are responding
  • How to build and implement an effective IT and digital strategy that can tackle digital disruption and drive success

Course Includes:

  • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • Reference Cards
    • Research Paper - WhatIs? ITIL 4 Digital & IT Strategy (DITS)
    • Learner Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor-led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments
  • In-class exam preparation
  • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)


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