ITIL v4 Specialist Create, Deliver, and Support (CDS)

The ITIL® Specialist – Create, Deliver, and Support (CDS) is one of five courses needed to achieve ITIL 4’s Managing Professional (MP) designation. This course covers the core service management activities and expands beyond the current scope of ITIL v3 to cover the ‘creation’ of services.

Retail Price: $2,595.00

Next Date: Request Date

Course Days: 3

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Course Objectives:

Upon completing this course, the learner will be able to meet these overall objectives:

  • Understand how to plan and build a service value stream to create, deliver, and support services
  • Learn the concepts and challenges that relate to organizational structure, team capabilities, roles, and culture across the SVS
  • Understand the value of positive communications
  • Understand the planning and management of resources in the Service Value System (SVS)
  • Understand the value and use of IT across the SVS
  • Discover how relevant ITIL practices contribute to creation, delivery, and support across the SVS and value streams
  • Learn how to design, develop, and transition a value stream using ITIL practices
  • Learn how to better provide user support using ITIL practices
  • Learn how to create, deliver, and support services
  • Discover how to prioritize, structure, and coordinate work and activities
  • Understand buy versus build considerations, sourcing options, and service integration management (SIAM)

This course is aimed at IT service management practitioners who are seeking to obtain the ITIL Managing Professional (MP) designation, and/or responsible for the operation of IT-enabled and digital services and for end-to-end support and delivery.

Roles include but are not limited to:

  • Service Desk Directors/Managers
  • IT Infrastructure & Support Directors/Managers
  • Problem, Change, and Release Managers
  • DevOps Directors/Managers
  • Continual Improvement Program/Project Directors/Managers
  • Senior Service & Support Analysts; Process/Practice Owners
  • Service Level Management Directors/Managers



The knowledge and skills that the learner should have before attending this course are as follows:

  • For this course you are required to have successfully attained your ITIL 4 Foundation certificate.

Course Handouts:

The following handouts are included in this course:

  • Courseware book
  • Course Content
  • Key Terms
  • Section Reviews
  • Course Syllabus
  • Sample Exam

Certification Exam:

The Certification exam is included within the cost of this course.

  • The exam consists of 40 multiple choice questions
  • A passing score is 28/40 or 70%
  • Students will have 90 minutes to complete the exam
  • The exam is closed book
  • An in-depth exam review is included in the course to help prepare attendees for the final exam

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