IT Management and Leadership Professional (ITMLP) Certification Bootcamp
The ITMLP Certification Boot Camp workshop contains a collection of key IT topics designed to increase the effectiveness of soon-to-be, new, and experienced first-line IT Managers.
Retail Price: $1,995.00
Next Date: 10/07/2025
Course Days: 3
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- Widening their knowledge of IT
- Discussing strategies to maximize user support and satisfaction
- Providing insights into IT innovation and technology trends
- Providing information on the use of various IT best-practices.
This workshop is not a replacement for your company's New Manager Training classes. It is designed to provide complimentary topics specifically related to the IT management profession.
Course Outline
DAY 1: Technical Leadership
Life as a Technical Manager
- Characteristics of Successful IT Managers
- Making Technical Decisions
- Managing Multiple Projects
Influence-Based Technical Leadership
- Bloom’s Core Influence Characteristics
- Situational Influence
- Cialdini’s Six Principles of Influence
- Cohen-Bradford Influence Currencies
- Using Influence Within an IT Context
Managing Hybrid and Virtual IT Teams
- Hybrid and Virtual Challenges
- Hybrid and Virtual Leadership Best Practices
- Task Type Needs
- Virtual Task Assignment
- Personality Types
- Communication Strategies
DAY 2: IT Methodology and Innovation
Methodology Overview
- Waterfall
- Agile/Scrum
- Kanban
- IT Infrastructure Library (ITIL)
- Lean IT
- Scaled Agile Processes
Understanding AI and other IT Megatrends
- Reasons to Implement a New Technology
- New Tech Selection and Implementation Process
- Moore's Technology Adoption Life Cycle Curve
- Garner's Technology Hype Cycle
- Edge Computing
- Digital Twin Technologies
- Rise of quality end-user computing
- Artificial Intelligence (AI)
- Agentive AI (AI-Agents)
- Other Key IT Trends
IT Manager’s Perspective on Cybersecurity
- Attack Type Examples
- Types of Cybersecurity Activities
- The Cybersecurity/AI Connection
- Common Cybersecurity and Privacy Frameworks
- NIST Cybersecurity Framework
- Three Pillars of Cybersecurity
- Cybersecurity Maturity Models
- CIA Triad of Information Security
DAY 3: Business of IT
IT Funding and Cost Center Management
- Project/Production Team Mathematics
- Components of your budget
- IT funding and allocations
- Annual budget process
- IT budget issues and tips
IT Vendor Management
- Providers and strategic partners
- Considerations when selecting a vendor
- Vendor management life cycle
- Vendor oversight
- Outsourcing and cloud considerations
IT Internal Client Service
- User Experience
- Internal Client Service Concepts
- Managing Client Satisfaction
- Managing Client Expectations
- Measurement and Prioritization