ITIL v4 - Foundation with Exam and Exam Guarantee

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps. ITIL 4 focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into the world of digital transformation. By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for the delivery and operation of tech-enabled products and services. This course positions the student to successfully complete the associated exam and achieve ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses.

Retail Price: $2,400.00

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The ITIL 4 Foundation coursebook provides a complete and extensive guide in an easy-to-follow structure, which is ideal for learning, and developing an understanding of the basic concepts, principles, and terminology associated with IT service management.

The ITIL 4 Edition of the ITIL Foundation Guide by Axelos is a handy reference that covers key concepts of service management, the four dimensions of service management, the ITIL service value system,  and ITIL management practices. It is also a good classroom reference that can be used to study for the exam. The guidance provided in this publication can be adopted and adapted for all types of organizations and services.



All are welcome to this informative course.The ITIL 4 Foundation CertificationCourse isespecially beneficialfor anyone working in IT looking for IT ServiceManagement education and an understanding of how to provide business value.This course would alsobenefitanyone who is looking to upgrade their ITIL v3certification and knowledge



None, although a familiarity with IT service delivery will be beneficial. Accredited Foundation training is strongly recommended but not a prerequisite.


Course Handouts

  • ITIL 4 Foundation Courseware book
    • Course Content
    • Key Terms
    • Section Reviews
  • Course Syllabus
  • Sample Exam

At the end of this course, attendees will have an understanding of the following:

  • High level overview of ITIL v3’s 5-step Lifecycle model and how the current 26 processes and functionsmap to the new ITIL 4 model SVS model
  • The seven Guiding Principles of ITIL 4
  • ITIL’s new Service Value Chain
  • The four dimensions of Service Management
  • The 34 ITIL practices, with amainfocus onthe18practices that are testableon the ITIL 4 foundation exam.
  • Key concepts from Lean IT, Agile, DevOps, and Organizational Change Management, and why these are important to deliver business value.

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