ACUCM w/AUC – Administering Cisco UC Manager and Unity Connection
The Administering Cisco Unified Communications Manager and Unity Connection (ACUCM/AUC) course offers a comprehensive understanding of Cisco’s Unified Communications Manager System, now incorporating Version 15 updates. Geared towards system administrators and networking professionals, it delves into IP telephony fundamentals and operational functionalities within enterprise networks. The latest enhancements in Version 15 include a migration to a 64-bit system, auto-provisioning for collaboration tools, improved system administration, and advanced security features. Additionally, the course introduces Cisco Webex Dedicated Instance, facilitating seamless cloud integration and preserving investment in existing Cisco Systems. Ideal for voice network administrators, entry-level network engineers, data system administrators, IT support staff, and helpdesk technicians, this instructor-led training equips professionals with essential skills in managing Cisco collaboration technologies effectively.
Retail Price: $4,295.00
Next Date: 01/13/2025
Course Days: 5
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At Course Completion
- Describe the Cisco Unified Communications Manager network, service, and features
- Understand the importance of and configuration of redundancy and high availability in the enterprise network
- Describe user configuration and the user web interface
- Explain basic phone options and the use of BAT
- Explain the route plan and on-net/off-net calling
- Describe the various media resources, including conferencing and MOH
- Describe the basic phone features and use of hunt groups
- Explain the function of Cisco Unity Connection and the various interfaces that are used to access the system
- Describe the components that are required for user call processing by Cisco Unity Connection
- Implement the various features and options that are available to users in Cisco Unity Connection
- Use the various applications, tools, and reports that are available in Cisco Unity Connection
Audience Profile
The primary audiences for this course are:
- Phone Network Administrators
- Data System Administrators
- Entry-level Network Engineers
- IT Support Personnel
- Helpdesk Support Staff
The secondary audience includes:
- Learners looking to gain a technical overview of Cisco Unified Communications Manager
- Introduction to Cisco Unity Connection for Network Engineering Staff Personnel
Outline
Module 1: Introduction to IP Telephony
- Lesson 1: Exploring IP Telephony
- Lesson 2: Describing Deployment Models
- Lesson 3: Understanding Advanced Multisite Features
Module 2: Defining the Basic Configuration
- Lesson 1: Logging In to Cisco Unified Communications Manager
- Lesson 2: Examining Basic Server Configuration
- Lesson 3: Describing Multilevel Administration
- Lesson 4: Configuring DRS Backup and Restore Procedures
Module 3: User Administration
- Lesson 1: Understanding User Configuration
- Lesson 2: Using the User Web Pages
Module 4: Exploring Phone Registration and Cisco Unified IP Phones
- Lesson 1: Configuring System Parameters
- Lesson 2: Supporting Cisco Unified IP Phones
- Lesson 3: Exploring Phone Registration and IP Phone Communications
- Lesson 4: Utilizing the Bulk Administration Tool (BAT)
Module 5: Basic Route Plan Configuration
- Lesson 1: Implementing Dial Plan Connectivity
- Lesson 2: Creating Route Plans
Module 6: Route Filters and Digit Manipulation
- Lesson 1: Configuring Translation Patterns and Route Filters
- Lesson 2: Implementing Digit Manipulation
Module 7: Class of Control
- Lesson 1: Defining Class of Control
- Lesson 2: Using Class of Control Features
Module 8: Understanding Media Resources
- Lesson 1: Defining Media Resources
- Lesson 2: Exploring Media Resource Management
Module 9: Features and Services
- Lesson 1: Describing Basic Features
- Lesson 2: Exploring Hunt Groups
- Lesson 3: Describing Phone Services
Labs for ACUCM:
- Lab 2-1: Navigating Cisco Unified Communications Manager
- Lab 2-2: Configuring CUCM Basic Settings
- Lab 3-1: Working with User Accounts
- Lab 4-1: Configuring the System to Support Cisco IP Phones and Jabber Clients
- Lab 4-2: Using the CUCM Bulk Administration Tool to Add Phones
- Lab 5-1: Configuring Basic Dial Plan Elements
- Lab 6-1: Configuring Simple Digit Manipulation in CUCM
- Lab 7-1: Implementing Calling Privileges and Restrictions
- Lab 8-1: Configuring Media Resources, MeetMe and Conference Now
- Lab 9-1: Configuring User Features, Call Pickup and Intercom
- Lab 9-2: Configuring Hunt Groups and Call Coverage
- Appendix: Integrating CUCM with Cisco Unity Connection Voice-Mail
AUC Course Outline:
Module 1: Introduction to Cisco Unity Connection
- Lesson 1: Overview of Cisco Unity Connection
- Lesson 2: Navigating Cisco Unity Connection
- Lesson 3: Understanding Call Handlers, Users, and Call Flow
Module 2: Configuration of Users and Contacts
- Lesson 1: Explaining Users and Contacts
- Lesson 2: Managing Multiple Users
Module 3: Implementation of Features
- Lesson 1: Implementing the Dial Plan
- Lesson 2: Understanding User Features
- Lesson 3: Accessing Voice Messaging and User Features
- Lesson 4: Managing Distribution Lists
Module 4: Use of Cisco Unity Connection Applications, Tools and Reports
- Lesson 1: Designing an Audiotext Application
- Lesson 2: Using Cisco Unity Connection Tools and Reports
- Lesson 3: Using the DRS
Labs for AUC:
- Lab 1-1: Verifying Connectivity and Call Flow
- Lab 1-2: Verifying and Configuring Call Handlers
- Lab 1-3: Working with Users and Extensions in Voice Mail
- Lab 2-1: Preparing to Configure Users and Contacts
- Lab 2-2: Managing Users and Contacts
- Lab 2-3: Managing Multiple Users
- Lab 3-1: Implementing the Dial Plan
- Lab 3-2: Understanding User Features
- Lab 3-3: Implementing Integrated Messaging and User Features
- Lab 4-1: Implementing an Audiotext Application
- Lab 4-2: Using Cisco Unity Connection Tools and Reports
