ITIL v4 Specialist: Drive Stakeholder Value (DSV) with Exam

This 18-hour training course focuses on the skills and practices needed to engage stakeholders, build strong relationships, and co-create value throughout the service journey. Learners explore topics such as customer experience (CX), user engagement, service level management, and communication strategies—equipping them to drive better outcomes and foster long-term stakeholder satisfaction. DSV is a key component of the ITIL 4 Managing Professional certification path.

Retail Price: $2,695.00

Next Date: Request Date

Course Days: 3


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At Course Completion

At the end of the course, ITIL DSV attendees will be able to confidently engage stakeholders, manage customer journeys, and co-create value by applying key ITIL concepts to real-world relationship and service delivery challenges.

 

Audience Profile

This course is ideal for IT professionals who manage and improve stakeholder relationships and ensure value co-creation across the service value chain. It’s especially suited for roles such as business relationship managers, service delivery managers, customer experience (CX) leads, and anyone responsible for communication, engagement, and user satisfaction.

ITIL DSV is also a key course for those pursuing the ITIL 4 Managing Professional designation.

 

Prerequisites

  • Complete pre-class reading assignment
  • ITIL Foundation Certificate
    • Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL Peoplecert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL Peoplecert exam.
  • Attend accredited training course (mandatory)

Outline

Attendees acquire an understanding of:

  • How to effectively engage stakeholders and manage interactions across the entire service value journey
  • Techniques for improving customer experience (CX), managing expectations, and fostering trust and transparency
  • Key ITIL practices that support relationship management, service level management, and value co-creation
 

Course Includes:

  • Access to ITSM Academy's Learner Portal - my.itsmacademy.com - extends the classroom experience with online content and tools
    • Digital learner manual (excellent post-class reference)
    • Sample documents and templates
    • Reference Cards
    • Research Paper - WhatIs? ITIL 4 Drive Stakeholder Value (DSV)
    • Learner Personal Action Plan
    • Memory exercises, study aids and sample exams
  • Instructor-led education and exercise facilitation
  • GAME ON! An Interactive Learning Experience®
  • Participation in unique in-class assignments
  • In-class exam preparation
  • Exam voucher, which includes access to the official digital eBook (upon redeeming voucher)


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