Administering Cisco Unified Communications Workspace Part 1 (v12.5): Basic Administration for Multisite Deployments (ACUCW1)

This latter course is an advanced administrative course focused on infrastructure deployment. The pre-configured environment used as the starting point for ACUCW1 is created from scratch in the ACUCW2 course. These two courses together provide coverage of both multi-site deployment and administration.

Retail Price: $0.00

Next Date: 03/22/2021

Course Days: 2


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What You’ll Learn in Class

  • Understand basic CUCM architecture and terminology
  • How the CUCM administrative and user GUIs work
  • Get organized with Device Pools and other common elements of phone configuration
  • Understand Internal dialing in a multi-site/multi-cluster deployment
  • Manage Directory Numbers and DIDs in a multi-site/multi-cluster deployment, track assigned/unassigned and temporarily
  • reserved DIDs and quickly find available DIDs at any site when adding new Users
  • Work with shared lines and phantom numbers
  • Add and delete phones manually, using auto registration and using the BAT tool
  • Speed up Moves/Adds and Changes at each site with LDAP and templates
  • Build and use site specific templates
  • Make the most out of the BAT tool to make moves, adds, changes and deletes quicker and easier to manage
  • Manage Meet me number ranges and Conference Now conferencing in a multi-site environment
  • Add users, assign them capabilities, and associate them with phones
  • Configure phones for Class of Service using the line/device approach
  • Configure phones for voice mail
  • Configure Cisco Unity Connection users
  • Deploy and use the Cisco Jabber Client in Phone Only and Full UC modes

 

PREREQUISITES

This is an introductory course. Familiarity with relevant technologies is recommended but not required.

WHO SHOULD ATTEND

  • Administrators who need to perform MACDs (Moves, Adds, Changes and Deletes).
  • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks and needing a better understanding of multisite administration in North America.

VENDOR CREDITS

This course can be purchased with Cisco Learning Credits (CLCs).

OUTLINE

Module 1: Introduction to Cisco Unified Communications

  • Understanding Components of Cisco Unified Communications Solutions
  • Understanding the Characteristics of Cisco Unified Communications Solutions

Module 2: Understanding User Interfaces

  • Understanding Administrator Interfaces
  • Understanding End-User Interfaces

Module 3: End User Configuration

  • Understanding End-User Characteristics
  • Understanding End-User Implementation

Module 4: Endpoint Configuration and Native Presence

  • Understanding Endpoint Characteristics
  • Understanding Endpoint Implementation
  • Configuring Native Unified Communications Manager Native Presence

Module 5: Understanding Cisco Unified Communications Manager Dial Plans

  • Understanding Call Flows and Call Legs
  • Describing Dial Plan Components
  • Endpoint Addressing and Call Routing Overview
  • Implementing Class of Service
  • Call Coverage

Module 6: Audio and Video Conferencing and Music on Hold

  • Describing Media Resources
  • Annunciators and MOH
  • Implementing Conference Bridges

Module 7: Cisco Unity Connection Users, Mailboxes and Basic Call Management

  • Understanding Cisco Unity Connection
  • Integrating Cisco Unity Connection with Cisco Unified Communications Manager
  • Configuring CUC Users, Templates and CoS
  • Configuring the Cisco Unity Connection System
  • Implementing Cisco Unity Connection Dial Plan and Call Management
  • Configuring Unified Messaging
  • Troubleshooting Cisco Unity Connection

LABS

  • Lab 1 - Remote Lab Access
  • Lab 2 - Exploring Cisco Collaboration Administrator Interfaces Enhanced
  • Lab 3 - Exploring Cisco Collaboration OS Administration
  • Lab 4 - Exploring Cisco Collaboration End User Interfaces Enhanced
  • Lab 5 - User Management - Manual Administration Enhanced
  • Lab 6 - User Management - Bulk Administration Tool Enhanced
  • Lab 7 - User Management - LDAP Integration Enhanced
  • Lab 8 - MACDs - Managing the SEA253 Site NEW
  • Lab 9 - Implementing Endpoints using BAT
  • Lab 10 - IMP and Jabber Clients NEW
  • Lab 11 - Basic Cisco IP Phone Configuration: Basic Features
  • Lab 12 - MACDs - Managing the NYC516 Site OPTIONAL BONUS Lab NEW
  • Lab 13 - Exploring Call Flows in CUCM Enhanced
  • Lab 14 – Forwarding, Call-Park and Call-Pickup Enhanced
  • Lab 15 - Call Hunting Enhanced
  • Lab 16 - Music on Hold and Software Conference Resources Enhanced
  • Lab 17- More Telephony Features OPTIONAL BONUS Lab
  • Lab 18 - Users and Mailboxes Enhanced
  • Lab 19 – Call Handling at the SEA253 Site New

 

Course Dates Course Times (EST) Delivery Mode GTR
3/22/2021 - 3/26/2021 8:30 AM - 4:30 PM Virtual gauranteed to run course date Enroll
5/3/2021 - 5/7/2021 8:30 AM - 4:30 PM Virtual Enroll
6/7/2021 - 6/11/2021 11:30 AM - 7:30 PM Virtual Enroll
6/14/2021 - 6/18/2021 8:30 AM - 4:30 PM Virtual Enroll
6/21/2021 - 6/25/2021 8:30 AM - 4:30 PM Virtual Enroll
7/26/2021 - 7/30/2021 8:30 AM - 4:30 PM Virtual Enroll
8/2/2021 - 8/6/2021 11:30 AM - 7:30 PM Virtual Enroll
8/16/2021 - 8/20/2021 8:30 AM - 4:30 PM Virtual Enroll
8/30/2021 - 9/3/2021 8:30 AM - 4:30 PM Virtual Enroll