Cisco CCIE Collaboration Advanced Workshop (CIEC)

The Cisco 360 Learning Program for CCIE Collaboration is a complete, 360-degree, blended learning program to accelerate competency and build the skills that are necessary for expert certification. The program aids students in preparation for the Cisco CCIE® Collaboration lab exam. CCIE Collaboration Advanced Workshop (CIEC) v1.0 is part of the Cisco 360 Learning Program and teaches students how to use an expert-level, problem-solving process, including options analysis, to support complex Cisco Collaboration technologies and topologies. The course goal is to develop an expert-level problem-solving process including options analysis to support complex Cisco Collaboration technologies and topologies. This is a highly intensive training, engaging students full time throughout the week. The course is delivered worldwide by our specially trained CCSI instructors, authorized and certified by Cisco for this specific program.

Retail Price: $4,495.00

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Course Days: 5


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About this Course

The Cisco 360 Learning Program for CCIE Collaboration is a complete, 360-degree, blended learning program to accelerate competency and build the skills that are necessary for expert certification. The program aids students in preparation for the Cisco CCIE® Collaboration lab exam.

CCIE Collaboration Advanced Workshop (CIEC) v1.0 is part of the Cisco 360 Learning Program and teaches students how to use an expert-level, problem-solving process, including options analysis, to support complex Cisco Collaboration technologies and topologies.

The course goal is to develop an expert-level problem-solving process including options analysis to support complex Cisco Collaboration technologies and topologies. This is a highly intensive training, engaging students full time throughout the week.

The course is delivered worldwide by our specially trained CCSI instructors, authorized and certified by Cisco for this specific program.

Audience Profile

This course is for technical professionals who are in their initial stages of preparing for the Cisco CCIE Collaboration Lab Exam. The target audience is CCIE Collaboration candidates.

At Course Completion

Upon course completion, students will be able to:

  • Describe CCIE level problem-solving approach to QoS task analysis
  • Describe the call and message flows, selected features, and troubleshooting approaches for Cisco Unity Connection, Cisco Unified IM and Presence, and Cisco Unified Contact Center Express
  • Describe how globalized call routing works and how it simplifies dial plan deployments in large customer environments
  • Describe Service Advertisement Framework and Call Control Discovery
  • Describe how Enhanced Location CAC works and how it is implemented in Cisco Unified Communications Manager deployments
  • Describe various hardware- and software-based media resources that include features like conferencing, transcoding, MOH, and others
  • Describe how URI dialing is implemented in the Cisco Unified Communications Manager and then what to consider when implementing SIP with other vendors
  • Explain how ILS works and how to implement it, and describe its main components
  • Explain the different call-routing tables that are available in Cisco Unified Communications Manager, as well as how the tables are used to route calls
  • Describe Cisco EMCC 

Prerequisites

Prior to attending Cisco CCIE Collaboration Advanced Workshop, students should be very familiar with internetworking technologies, Cisco products, and Cisco Collaboration application features. Specifically, before attending this course, students should be able to demonstrate advanced level competencies (knowledge and skills) equivalent to the following:

  • Telephony and dial plan design skills
  • Cisco Unified Communications Manager configuration skills
  • Cisco gateway and gatekeeper configuration skills
  • Cisco Unified Communications troubleshooting skills
  • Cisco Unified Communications Manager Express and Cisco Unity Express skills
  • QoS configuration skills
  • Cisco Unity Connection and Cisco Unified Contact Center Express configuration skills
  • Cisco Unified IM and Presence configuration skills
  • To gain the prerequisite skills and knowledge, students must have passed the CCIE Collaboration Written Exam.

Course Outline

Quality of Service

  • Describe QoS requirements based on codecs, protocols, and other relevant parameters
  • Describe CBWFQ and PQ for voice and video, and how to use them
  • Explain link efficiency technologies and when and how to use them
  • Describe Cisco AutoQoS and how to adapt it for voice and video requirements
  • Describe how QoS hardware-related design is implemented on Cisco Catalyst 3750 Series Switches
  • Describe how Cisco Catalyst switches process ingress traffic when applying classification and marking
  • Describe how policing is done in a Cisco Catalyst switch and how to avoid congestion
  • Describe egress queuing and scheduling options in a Cisco Catalyst 3750 Series Switch, including shaping, sharing, and SRR

Voice Applications

  • Describe the integration of Cisco Unity Connection with call processing, user directory, and mail systems
  • Identify and resolve most common Cisco Unity Connection integration errors
  • Describe the call flow in Cisco Unity Connection and how to control the flow of incoming calls
  • Describe how to network two standalone Cisco Unity Connection servers or clusters
  • List the most common voice messaging issues and explain how to troubleshoot them
  • Describe the integration of applications and the call and message flows with Cisco Unified IM and Presence
  • Describe the Cisco Jabber client modes, dependencies, and user profiles
  • Describe the Cisco Unified IM and Presence system troubleshooting tools and how to use them to fix common integration issues
  • Describe the federation between two Cisco Unified IM and Presence clusters
  • Describe the client troubleshooting capabilities and the Cisco Unified IM and Presence traces
  • Describe Cisco Unified CCX integration with the call processing system and call flows
  • Describe the options that are available for routing calls based on groups or skills
  • Describe how to adapt default scripts to customer requirements
  • Describe the troubleshooting tool in Cisco Unified CCX and show how to resolve a script issue

Globalized Call Routing

  • Provide an overview of globalized call routing and describe its components
  • Describe how globalized call routing works and the issues that must be considered when implementing, verifying, and troubleshooting globalized call routing

Service Advertisement Framework and Call Control Discovery

  • Formulate an overview of SAF and CCD
  • Describe the main characteristics of SAF and CCD
  • Describe how CCD works
  • Describe how to implement SAF and CCD
  • Describe the considerations that are necessary when implementing CCD and how to verify and troubleshoot SAF and CCD

Enhanced Location CAC

  • Provide an overview of Enhanced Location CAC
  • Describe how intracluster Enhanced Location CAC works and how it is implemented
  • Describe how intercluster Enhanced Location CAC works and how it is implemented
  • Describe what needs to be considered when implementing Enhanced Location CAC and list Enhanced Location CAC-related monitoring and troubleshooting tools

Media Resources and Codec Preferences

  • Describe conference bridges
  • Describe the MTPs
  • Describe transcoders
  • Describe MOH and multicast MOH
  • Describe the RSVP agents
  • Describe codec preferences

SIP URI Dialing and Advanced SIP Deployments

  • Prepare an overview of URI dialing and describe its components
  • Describe URI dialing operation, considerations, monitoring, and troubleshooting
  • Describe what must be considered in multivendor SIP deployments

Intercluster Lookup Service

  • Describe the purpose of ILS and the services it provides
  • Describe the components of ILS networking and their functions
  • Describe how URI syncing works and how it interacts with URI routing
  • Describe what needs to be considered when implementing ILS
  • Configure URI routing and synchronization in an ILS network
  • Describe ILS-related Cisco Unified Communications Manager alarms and CLI commands

Call-Routing Priorities

  • Describe the two Cisco Unified Communications Manager call-routing tables
  • Describe the Cisco Unified Communications Manager call-routing process and its priorities

Cisco EMCC

  • Describe Cisco EMCC and explain how EMCC mitigates the challenges that are associated with cross-cluster Cisco Extension Mobility logins
  • Describe the Cisco EMCC login process, including Cisco EMCC components and their functions
  • Describe the Cisco EMCC RSVP agent and PSTN access
  • Describe how Cisco EMCC is implemented, verified, and what needs to be considered when implementing Cisco EMCC

Lab Exercises
QoS in a Collaboration Environment

  • Verify the QoS settings and DiffServ parameters in the Cisco Unified Communications Manager and on the gateways
  • Configure LLQ
  • Configure QoS on Cisco Catalyst 3750 Series Switch

Implement and Troubleshoot Voice Messaging

  • Integrate Cisco Unity Connection with Unified CM
  • Test call routing behavior
  • Integrate Cisco Unity Connection in different locations via intersite links
  • Trace MWI issues

Implement and Troubleshoot IM and Presence

  • Integrate Cisco Unified Communications IM and Presence with Unified CM
  • Configure presence for both users and register Cisco Jabber
  • Trace Cisco Unified Communications IM and Presence communication flows

Implement and Troubleshoot Customer Care

  • Integrate Cisco Unified CCX
  • Debug an ICD script
  • Implement skill-based routing

Verify Globalized Call Routing

  • Analyze globalized call-routing calls and examine the call flow and digit manipulation

Implement Call Control Discovery

  • Configure a SAF forwarder on the HQ and BR1 routers
  • Configure a SAF client on the HQ and BR1 Cisco Unified Communications Manager clusters

Implement Enhanced Location CAC

  • Implement intracluster Enhanced Location CAC
  • Implement intercluster Enhanced Location CAC

Troubleshoot Media Resources

  • Troubleshoot media resources

Implement SIP URI Dialing and SIP Connectivity to Third-Party SIP Call Control Domains

  • Implement URI dialing
  • Connect to third-party SIP call control domains

Implement Intercluster Lookup Service

  • Implement ILS

Verify Call Routing

  • Verify the call-routing process

Implement Cisco EMCC

  • Implement Cisco Extension Mobility
  • Implement Cisco EMCC

Cisco 360 CCIE Collaboration Assessment Lab 1

  • Implement Cisco Extension Mobility 

 



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