Module 1: Evolution of Application Delivery and Network Monitoring Requirements

• The SaaS Cloud Disruption
• The Importance of Enterprise App-to-User Visibility

Module 2: Thousand Eyes Platform Overview

• ThousandEyes Platform and Architecture
• Working with Agents
• Understanding Consumption Models and Pricing
• External Integrations

Module 3: Solution Use Cases

• ThousandEyes Cloud Adoption Use Cases
• Use Cases for Digital Experience
• L3 And WAN Use Cases
• Qualifying ThousandEyes Strategic Value

Module 4: Enterprise Agent Installation and Placement

• Enterprise Agent Overview and Data Collected
• About BrowserBot
• OVA and Hyper-V Hypervisor Installation
• UX Installation and Docker Deployment
• Installation for Cisco IOS XE Containers
• Installation for Cisco Catalyst 9000 Series Switches
• Other Installation Options
• Enterprise Agent Clusters
• Interface Selection, Creation and Configuration
• Placement Considerations

Module 5: Endpoint Agent Installation and Configuration 

• Endpoint Agent Overview and Data Collected
• Endpoint Agent Installation options
• Configuration and Deployment
• Creating Scheduled Tests
• User Experience

Module 6: Thousand Eyes Test Types and Functionality 

• Cloud and Enterprise Agent Based Tests
• Nesting of Tests
• Data Collection
• Adding Tests
• Relating Foundation Technologies to Test Methods  and Output

Module 7: Network Layer Tests

• Test Inputs
• Agent-to-Server Test Configuration
• Agent-to-Agent Test Configuration
• End-to-End Metrics and Visualization

Module 8: BGP Testing

• BGP Protocol Review 
• Test Inputs
• Alert Rules
• Interpreting BGP Route Visualization

Module 9: DNS Testing

• DNS Review 
• DNS Test Inputs
• Analyzing DNS Test Output
• DNS+ Layer Tests Settings
• DNS+ Layer Tests Output

Module 10: Testing Web Servers 

• HTTP Inputs
• FTP Server Test Inputs
• Analyzing Web Test Output

Module 11: VoIP Tests  

• VoIP Technology Review
• RTP Settings
• SIP Server Settings
• Interpreting RTP Stream and SIP Server Output

Module 12: Transaction Testing   

• Modeling User Workflows
• Basic Test Configuration
• Transaction Scripting Examples
• Using the ThousandEyes Recorder
• Selenium and Web Dev Tools
• The Document Object Model and Interpreting Waterfall Charts

Module 13: SD-WAN Visibility and App Performance   

• SD-WAN Review
• Leveraging Visibility to Baseline App and Network Performance
• SD-WAN Branch, SaaS, and ISP Metrics
• Using Underlay/Overlay Visualizations to Validate Performance and Isolate Issues

Module 14: Outage and Performance Analysis with ThousandEyes

• Determining the Correct Test Type and Config
• Correlating and Validating Test Results

Module 15: Monitoring, Alerting and Remediation

• Using ThousandEyes Monitoring to Improve Digital Experience
• Determining Actions to Take Based on Test Output 
• Using Snapshots
• Managing Alerts
• Capturing Historical Data

Module 16: Troubleshooting

• Missing or Incorrect Path Visualization Information
• HTTP server test errors
• Endpoint Agent Issues
• Firewall Considerations
• CLI Network Troubleshooting Utilities

Hands-On Labs:

Labs are designed to assure learners a whole practical experience, through the following practical activities:

Lab 1: Getting Started with ThousandEyes Platform Administration

• Task 1: Create Organizations and Account Groups
• Task 2: Create Users
• Task 3:  Managing Shared Assets

Lab 2:  ThousandEyes Agent Installation and Configuration

• Task 1: Install and Configure the Enterprise Agent
• Task 2: Install and Configure Endpoint Agents

Lab 3: Configuring Network Tests and Analyzing Test Output

• Task 1: Configure Agent-to-Server Network Test Inputs
• Task 2: Running Agent-to-Server Network Tests
• Task 3: Agent-to-Server Output Visualization and Analysis
• Task 4: Configure Agent-to-Agent Network Test Inputs
• Task 5: Running Agent-to-Agent Network Tests
• Task 6: Agent-to-Agent Output Visualization and Analysis

Lab 4: Configuring and Running DNS Tests

• Task 1: Configure DNS Test Inputs
• Task 2: Run DNS Tests and Review Outputs 
• Task 3: Create DNS+ Server and Domain Tests
• Task 4:  Review DNS+ Test Outputs 

Lab 5: HTTP Test Configuration and Output

• Task 1: Configure HTTP Test Inputs
• Task 2: Run Web Layer Tests 
• Task 3: HTTP Test Output Visualization and Analysis

Lab 6:  Testing with Transactions

• Task 1: Configure Transaction Test Inputs
• Task 2: Model User Workflows Using the ThousandEyes Recorder
• Task 3: Using Example Scripts to Modify Transaction Tests
• Task 3: Running Transactions Tests
• Task 4: Review Waterfall Charts for Page Load and Transactions

Lab 7: Configuring Monitoring and Alerting

• Task 1: Configure Customer Digital Experience Monitoring
• Task 2: Inter & Intra Cloud Monitoring
• Task 3: Scheduling Tests 
• Task 4: Configuring Alert Criteria, Actions, And Suppression
• Task 5: Monitoring Endpoint or Employee Digital Experience

Case Study 1:  Digital Experience

• Part 1: Background
• Part 2: Objectives 
• Task 1: Solution (Includes Agent Placement and Recommended Testing Strategy; Test Type, Configuration and Monitoring and Alerting Considerations)

Case Study 2: SD-WAN and Cloud Security

• Part 1: Background
• Part 2: Objectives 
• Task 1: Solution (Includes how to Baseline based on current SaaS/ISP/Branch considerations and how to determine and communicate success criteria for SD-WAN implementation)