Implementing Jabber with VCS-Expressway and MRA (JABBER-CT)

This three day instructor-led course focuses on the skills and knowledge needed to Implement Cisco Jabber with VCS-Expressway and MRA. Students will also learn how to Integrate, Configure, and Troubleshoot Cisco Unified Communications IM and Presence.

Retail Price: $4,095.00

Next Date: Request Date

Course Days: 3


Request a Date

Request Custom Course


Objectives

Upon completing this course, the learner will be able to meet these overall objectives:

Cisco VCS and Cisco Expressway

  • Describing Cisco VCS and Cisco Expressway Series Deployment Options
  • Deploying Users and Local Endpoints in Cisco VCS Control
  • Interconnecting Cisco Unified Communications Manager and Cisco VCS
  • Implementing Unified Communications Mobile and Remote Access

Cisco Unified IM and Presence Implementation

  • Designing and Deploying Cisco Unified IM and Presence
  • Describing Cisco Unified Communications IM and Presence Components and Com- munication Flows
  • Integrating Cisco Unified Communications IM and Presence
  • Configuring Cisco Unified Communications IM and Presence Features and Imple- menting Cisco Jabber
  • Configuring Cisco Jabber Mobile and Integrating Directory Servers
  • Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

 

Prerequisites 

The learner is expected to have the following skills and knowledge before attending this course:

  • Foundational IP networking knowledge such as included with a CCENT or CCNA certification is recommended.
  • Working knowledge of basic IP networking

 

Who Should Attend

The primary audience for this course is as follows:

  • Network Video Engineer
  • Voice/UC/Collaboration/Communications Engineer
  • Collaboration Tools Engineer
  • Collaboration Sales/Systems Engineer

Outline

 

Module 1: Cisco VCS and Cisco Expressway 

Describing Cisco VCS and Cisco Expressway Series Deployment Options

  • Cisco VCS and Cisco Expressway Series Overview
  • Cisco VCS and Cisco Expressway Series Deployment Options
  • Cisco VCS and Cisco Expressway Series Platforms, Licenses, and Features
  • Cisco VCS and Cisco Expressway Clustering
  • Cisco VCS and Cisco Expressway Series Initial Configuration
  • Cisco TelePresence Multipoint Media Infrastructure
  • Cisco TelePresence MCU

Deploying Users and Local Endpoints in Cisco VCS Control

  • User Authentication Options
  • Endpoint Registration
  • Endpoint Authentication
  • Cisco TMS Provisioning
  • Zones
  • Links
  • Pipes

Interconnecting Cisco Unified Communications Manager and Cisco VCS

  • Cisco Unified Communications Manager and Cisco VCS Interconnection Overview
  • Call Flow between Cisco Unified Communications Manager and Cisco VCS
  • Cisco VCS Dial Plan Components
  • Configuration of Cisco Unified Communications Manager and Cisco VCS Interconnections
  • FindMe Configuration Procedure

Implementing Unified Communications Mobile and Remote Access

  • Unified Communications Mobile and Remote Access Overview
  • Unified Communications Mobile and Remote Access Components
  • Unified Communications Mobile and Remote Access Operations
  • Unified Communications Mobile and Remote Access Configuration Procedure

Module 2: Cisco Unified IM and Presence Implementation

Designing and Deploying Cisco Unified IM and Presence

  • Cisco Unified Communications Manager Presence Introduction
  • Cisco Unified Communications Manager Presence
  • Indicators for Speed-Dial Presence
  • Cisco Unified Communications Manager Call History Presence
  • Cisco Unified Communications Manager Subscribe CSS
  • Cisco Unified Communications Manager Presence Groups
  • Cisco Unified Communications IM and Presence Introduction
  • Microsoft Integration
  • OVA Template for Cisco Unified Communications IM and Presence
  • Cisco Unified Communications IM and Presence Cluster
  • Cisco Unified Communications Manager Deployment Options
  • Service Discovery
  • Quality of Service
  • Cisco Jabber Port Usage
  • Enterprise Instant Messaging
  • Multicluster Deployment
  • Federated Deployment
  • Microsoft OCS Federation
  • Mapping of Presence Status
  • Federation Preparation

 Describing Cisco Unified Communications IM and Presence Components and Communication Flows

  • Cisco Jabber Information Flow in Deskphone Mode
  • Cisco Jabber Information Flow in Softphone Mode
  • Cisco Jabber in Phone-Only Mode
  • Cisco Jabber and Voicemail
  • Cisco Jabber and Conferencing
  • Integration with LDAP for Cisco Jabber
  • Cisco Unified Communications IM and Presence, Active Directory, and Exchange
  • Cisco Unified Communications IM and Presence Architecture
  • Cisco Unified Communications IM and Presence Cluster
  • Cisco Jabber Login Flow
  • Access for Cisco Jabber without VPN

Integrating Cisco Unified Communications IM and Presence

  • Set Up Cisco Unified Communications Manager for Presence
  • Checklist for Cisco Unified Communications Manager Setup
  • Cisco Jabber UC Services
  • Implementing Cisco Unified Communications IM and Presence
  • Checklist for Cisco Unified Communications IM and Presence Setup
  • Cisco Unified Communications IM and Presence Services
  • Cisco Jabber Service Discovery
  • Service Discovery: Domain
  • Service Discovery: Operating Mode
  • Cisco UDS SRV Record
  • SRV Records
  • DNS SRV Record Priorities and Weights
  • Troubleshoot DNS SRV Entries
  • Methods of Installation
  • Create a Custom Installer

Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber

  • Cisco Jabber in Phone-Only Mode
  • Configure Cisco Jabber in Softphone Mode
  • Legacy Client Settings
  • Cisco Jabber UC Services
  • Upload Jabber-Config File to TFTP Server
  • Visual Voicemail Interface for Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Cisco Jabber Account Options
  • Connection Status
  • LDAP Profile Test
  • Voicemail Profile Test
  • Enable End Users and Devices for CTI
  • Cisco Jabber in Deskphone Mode

Configuring Cisco Jabber Mobile and Integrating Directory Servers

  • Cisco Jabber Framework Alignment
  • Configuration URL
  • Legacy Client Settings
  • Video Features
  • Dial-via-Office Reverse Calling
  • Low-Bandwidth Mode
  • URL Handlers
  • Secure Cisco Jabber on Mobile
  • Add Cisco Jabber in Cisco Unified Communications Manager
  • Cisco Jabber User Configuration XML File
  • Cisco Jabber Configuration Sources
  • Cisco Jabber Contact Sources
  • Contact Lookup
  • Cisco UDS Directory Access
  • Photo Support

Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

  • System Dashboard
  • Cisco Unified IM and Presence Reporting
  • Presence Viewer
  • System Troubleshooter
  • Cisco Jabber Connection Status
  • Troubleshoot Common Cisco Jabber Issues
  • Cisco Unified IP Phone Cannot Be Selected
  • In Softphone Mode, Telephony Is Not Possible
  • Users Are Not Shown as On the Phone During an Active Call
  • End User Cannot Log into Cisco Jabber
  • Search for Contacts Returns No Results
  • End User Cannot Control the Cisco Unified IP Phone 9971
  • Trace Filter Settings
  • Troubleshoot SIP Integration

 

Labs 

Configuring Cisco VCS Control to Register Endpoints

  • Perform Initial Cisco VCS Control Configuration
  • Enable Provisioning on the Cisco TMS Server and Cisco VCS Control
  • Configure a Subzone for Cisco Jabber Video for TelePresence Clients

Implementing a Dial Plan in Cisco VCS Control to Interconnect with Cisco Unified Communications Manager

  • Configure Cisco Unified Communications Manager to Connect with Cisco VCS
  • Configure Cisco VCS to Connect with Cisco Unified Communications Manager
  • Configure Bandwidth Limitations Between Cisco VCS and Cisco Unified Communications Manager
  • Configure FindMe for Cisco Jabber Video for TelePresence Clients

Implementing Mobile and Remote Access via Cisco Expressway

  • Implement Support for Internal Cisco Jabber Clients
  • Configure Initial Settings on Cisco Expressway Series
  • Configure Mobile and Remote Access on Cisco Expressway Series
  • Configure a Secure Traversal Zone Connection for Cisco Unified Communications
  • Configure Cisco Jabber to Register via Mobile and Remote Ac

Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

  • Set Up Cisco Unified Communications Manager for Presence Integration
  • Set Up Cisco Unified Communications IM and Presence
  • Configure Service Discovery
  • Install Cisco Jabber

Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

  • Configure Cisco Jabber in Phone-Only Mode
  • Set Up Cisco Jabber in Full UC Mode
  • Use Jabber Config File Generator to Enable Features
  • Enable Voice Messaging in Cisco Jabber
  • Use RTMT to View Performance Counters
  • Configure LDAP and UDS Directory Access

Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)

  • Photo Retrieval in Cisco Jabber
  • Configure BYOD and Configure Cisco Jabber Mobile
  • Configure Additional Features
  • Integrate Microsoft Exchange Calendaring to Show Presence Status

Troubleshoot Cisco Unified Communications IM and Presence (Optional)

  • Trace Cisco Jabber Login and Logout Messages
  • Trace Instant Messaging
  • Trace a SIP Status Update Message


Sorry! It looks like we haven’t updated our dates for the class you selected yet. There’s a quick way to find out. Contact us at 502.265.3057 or email info@training4it.com


Request a Date