Implementing Jabber with VCS-Expressway and MRA (JABBER-CT)

Module 1: Cisco VCS and Cisco Expressway 

Describing Cisco VCS and Cisco Expressway Series Deployment Options

• Cisco VCS and Cisco Expressway Series Overview
• Cisco VCS and Cisco Expressway Series Deployment Options
• Cisco VCS and Cisco Expressway Series Platforms, Licenses, and Features
• Cisco VCS and Cisco Expressway Clustering
• Cisco VCS and Cisco Expressway Series Initial Configuration
• Cisco TelePresence Multipoint Media Infrastructure
• Cisco TelePresence MCU

Deploying Users and Local Endpoints in Cisco VCS Control

• User Authentication Options
• Endpoint Registration
• Endpoint Authentication
• Cisco TMS Provisioning
• Zones
• Links
• Pipes

Interconnecting Cisco Unified Communications Manager and Cisco VCS

• Cisco Unified Communications Manager and Cisco VCS Interconnection Overview
• Call Flow between Cisco Unified Communications Manager and Cisco VCS
• Cisco VCS Dial Plan Components
• Configuration of Cisco Unified Communications Manager and Cisco VCS Interconnections
• FindMe Configuration Procedure

Implementing Unified Communications Mobile and Remote Access

• Unified Communications Mobile and Remote Access Overview
• Unified Communications Mobile and Remote Access Components
• Unified Communications Mobile and Remote Access Operations
• Unified Communications Mobile and Remote Access Configuration Procedure

Module 2: Cisco Unified IM and Presence Implementation

Designing and Deploying Cisco Unified IM and Presence

• Cisco Unified Communications Manager Presence Introduction
• Cisco Unified Communications Manager Presence
• Indicators for Speed-Dial Presence
• Cisco Unified Communications Manager Call History Presence
• Cisco Unified Communications Manager Subscribe CSS
• Cisco Unified Communications Manager Presence Groups
• Cisco Unified Communications IM and Presence Introduction
• Microsoft Integration
• OVA Template for Cisco Unified Communications IM and Presence
• Cisco Unified Communications IM and Presence Cluster
• Cisco Unified Communications Manager Deployment Options
• Service Discovery
• Quality of Service
• Cisco Jabber Port Usage
• Enterprise Instant Messaging
• Multicluster Deployment
• Federated Deployment
• Microsoft OCS Federation
• Mapping of Presence Status
• Federation Preparation

 Describing Cisco Unified Communications IM and Presence Components and Communication Flows

• Cisco Jabber Information Flow in Deskphone Mode
• Cisco Jabber Information Flow in Softphone Mode
• Cisco Jabber in Phone-Only Mode
• Cisco Jabber and Voicemail
• Cisco Jabber and Conferencing
• Integration with LDAP for Cisco Jabber
• Cisco Unified Communications IM and Presence, Active Directory, and Exchange
• Cisco Unified Communications IM and Presence Architecture
• Cisco Unified Communications IM and Presence Cluster
• Cisco Jabber Login Flow
• Access for Cisco Jabber without VPN

Integrating Cisco Unified Communications IM and Presence

• Set Up Cisco Unified Communications Manager for Presence
• Checklist for Cisco Unified Communications Manager Setup
• Cisco Jabber UC Services
• Implementing Cisco Unified Communications IM and Presence
• Checklist for Cisco Unified Communications IM and Presence Setup
• Cisco Unified Communications IM and Presence Services
• Cisco Jabber Service Discovery
• Service Discovery: Domain
• Service Discovery: Operating Mode
• Cisco UDS SRV Record
• SRV Records
• DNS SRV Record Priorities and Weights
• Troubleshoot DNS SRV Entries
• Methods of Installation
• Create a Custom Installer

Configuring Cisco Unified Communications IM and Presence Features and Implementing Cisco Jabber

• Cisco Jabber in Phone-Only Mode
• Configure Cisco Jabber in Softphone Mode
• Legacy Client Settings
• Cisco Jabber UC Services
• Upload Jabber-Config File to TFTP Server
• Visual Voicemail Interface for Cisco Jabber
• Cisco Jabber in Softphone Mode
• Cisco Jabber Account Options
• Connection Status
• LDAP Profile Test
• Voicemail Profile Test
• Enable End Users and Devices for CTI
• Cisco Jabber in Deskphone Mode

Configuring Cisco Jabber Mobile and Integrating Directory Servers

• Cisco Jabber Framework Alignment
• Configuration URL
• Legacy Client Settings
• Video Features
• Dial-via-Office Reverse Calling
• Low-Bandwidth Mode
• URL Handlers
• Secure Cisco Jabber on Mobile
• Add Cisco Jabber in Cisco Unified Communications Manager
• Cisco Jabber User Configuration XML File
• Cisco Jabber Configuration Sources
• Cisco Jabber Contact Sources
• Contact Lookup
• Cisco UDS Directory Access
• Photo Support

Verifying and Troubleshooting Tools for Cisco Unified IM and Presence Components

• System Dashboard
• Cisco Unified IM and Presence Reporting
• Presence Viewer
• System Troubleshooter
• Cisco Jabber Connection Status
• Troubleshoot Common Cisco Jabber Issues
• Cisco Unified IP Phone Cannot Be Selected
• In Softphone Mode, Telephony Is Not Possible
• Users Are Not Shown as On the Phone During an Active Call
• End User Cannot Log into Cisco Jabber
• Search for Contacts Returns No Results
• End User Cannot Control the Cisco Unified IP Phone 9971
• Trace Filter Settings
• Troubleshoot SIP Integration

Labs 

Configuring Cisco VCS Control to Register Endpoints

• Perform Initial Cisco VCS Control Configuration
• Enable Provisioning on the Cisco TMS Server and Cisco VCS Control
• Configure a Subzone for Cisco Jabber Video for TelePresence Clients

Implementing a Dial Plan in Cisco VCS Control to Interconnect with Cisco Unified Communications Manager

• Configure Cisco Unified Communications Manager to Connect with Cisco VCS
• Configure Cisco VCS to Connect with Cisco Unified Communications Manager
• Configure Bandwidth Limitations Between Cisco VCS and Cisco Unified Communications Manager
• Configure FindMe for Cisco Jabber Video for TelePresence Clients

Implementing Mobile and Remote Access via Cisco Expressway

• Implement Support for Internal Cisco Jabber Clients
• Configure Initial Settings on Cisco Expressway Series
• Configure Mobile and Remote Access on Cisco Expressway Series
• Configure a Secure Traversal Zone Connection for Cisco Unified Communications
• Configure Cisco Jabber to Register via Mobile and Remote Ac

Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager

• Set Up Cisco Unified Communications Manager for Presence Integration
• Set Up Cisco Unified Communications IM and Presence
• Configure Service Discovery
• Install Cisco Jabber

Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber

• Configure Cisco Jabber in Phone-Only Mode
• Set Up Cisco Jabber in Full UC Mode
• Use Jabber Config File Generator to Enable Features
• Enable Voice Messaging in Cisco Jabber
• Use RTMT to View Performance Counters
• Configure LDAP and UDS Directory Access

Configure Cisco Jabber Mobile and Integrate Directory Servers (Optional)

• Photo Retrieval in Cisco Jabber
• Configure BYOD and Configure Cisco Jabber Mobile
• Configure Additional Features
• Integrate Microsoft Exchange Calendaring to Show Presence Status

Troubleshoot Cisco Unified Communications IM and Presence (Optional)

• Trace Cisco Jabber Login and Logout Messages
• Trace Instant Messaging
• Trace a SIP Status Update Message