Deploying, Administering, and Troubleshooting Cisco WEBEX Calling for Government v4

Course Objectives

• Webex Calling Overview and Initial Configuration
• Network Requirements for Phones and Devices
• Migration to Webex Calling, including Cisco Phones Firmware Migration
• Webex Directory Synchronization, Azure AD Integration, and Single Sign - On
• Configuration of Webex Calling Service and Client Settings
• In - Depth Calling Features Configuration
• Understanding Webex Calling Locations, Trunks, Route Groups, and Dial Plans
• Deployment of Premise-Based PSTN Gateways, CUBE High Availability, and Site Survivability Gateways
• Monitoring and Troubleshooting Webex Calling Components, including Dial Plans, Trunks, Route Groups, and PSTN Gateways
• Deployment of E911 Services and Redsky Emergency Services
• Integration with Microsoft Teams Environment
• Utilization of Control Hub for Analysis and Troubleshooting
• Integration of Thousand Eyes for Network Insights
• Webex Calling APIs and their use for Configuration and Monitoring

Who Should Attend

The primary audience for this course is as follows: 

• State and Federal Government Collaboration Administrators
• State and Federal Government Collaboration Engineer
• State and Federal Government Network Administrators
• State and Federal Government Network Engineer
• Helpdesk Support Administrators and Engineers
• NOC Support Administrators and Engineers
• State and Federal Government Contractors
• IT Staff and Managers

Outline 

Module 0: Course Introduction

• Module Topics
• Lesson 1: Webex Meeting Center Basics
  • Lab Access
  • Course Goals
  • General Administration
  • Introductions
• Module Summary

Module 1: WebEx for Government Overview 

• Module Topics
• Lesson 1: Webex Product Overview for Government Deployment
• Lesson 2: Webex Calling for Government Overview
• Lesson 3: Webex Meeting for Government Overview
• Lesson 4: Webex Hybrid Services and Integrations for Government
• Lesson 5: Webex Messaging for Government Overview
• Lesson 6: Webex Control Hub Monitoring for Government Overview
• Module Summary

Module 2: Webex Calling for Government Overview

• Module Topics
• Lesson 1: Webex Calling for Government Overview
• Lesson 2: Webex Calling Differentiators for Government Deployment
• Lesson 3: Hybrid Webex Calling Use Cases for Government
• Module Summary

Module 3: Network Planning, Network Assessment, and Security

• Module Topics
• Lesson 1: Webex Administration Client Requirements
• Lesson 2: Network Requirements
• Lesson 3: Network Assessment for Webex
• Lesson 4: Webex Calling Ports and Protocols
• Lesson 5: Webex Calling Migration Considerations
• Lesson 6: Security Beyond FedRAMP Requirements
• Module Summary

Module 4: Webex Phones, Devices, and Accessories for Webex Calling

• Module Topics
• Lesson 1:  Webex Calling Devices Overview
• Lesson 2:  Webex Calling Phones
• Lesson 3:  Webex Calling DECT Phones
• Lesson 4:  Webex App Calling Features
• Lesson 5:  Webex Calling Wireless Phones
• Lesson 6:  Webex Calling Conference Phones
• Lesson 7:  Webex Calling Mobile Clients
• Lesson 8:  Webex Calling Devices
• Lesson 9:  Webex Calling Headsets
• Lesson 10:  Webex Calling ATA Devices
• Module Summary

Module 5: Adding Phones and Devices for Government Deployment

• Module Topics
• Lesson 1: Adding a User Assigned Phone for Government
• Lesson 2: Adding a Personal Collaboration Device for Government Use
• Lesson 3: Common Area Phone Deployments for Government Spaces
• Lesson 4: Deploying a Shared Collaboration Device in Government Settings
• Module Summary

Module 6: WebEx Calling Migration

• Module Topics
• Lesson 1:  Webex Calling / CUCM Migration Concepts
• Lesson 2:  Webex Calling Phone Migration
• Module Summary

Module 7: Webex Control Hub

• Module Topics
• Lesson 1: Control Hub Overview
• Lesson 2: Organization Settings and Templates for Webex
• Lesson 3: Licensing
• Lesson 4: Adding Users
• Lesson 5: Webex Groups
• Lesson 6: Webex Locations
• Lesson 7: Webex Templates
• Lesson 8: Webex Apps and Integrations Webex Apps and Integrations
• Lesson 9: Configuring Users for Calling
• Lesson 10: Administration Panels
• Module Summary

Module 8: Webex Directory Synchronization and Single Sign-On

• Module Topics
• Lesson 1: User Provisioning for Gov
• Lesson 2: Directory Synchronization with Active Directory
• Lesson 3: Single Sign-On with ADFS
• Module Summary

Module 9: Configuring Webex Calling Settings and Features for Government

• Module Topics
• Lesson 1: Feature Overview for Government
• Lesson 2: Webex Calling - Service Settings for Government
• Lesson 3: Webex Calling - Client Settings for Government
• Lesson 4: Auto Attendant for Government
• Lesson 5: Call Park Extension & Call Park Group for Government
• Lesson 6: Call Pickup for Government
• Lesson 7: Call Queues for Government
• Lesson 8: DECT Network for Government
• Lesson 9: Hunt Groups for Government
• Lesson 10: Single Number Reach for Government
• Lesson 11: Paging Groups for Government
• Lesson 12: Hoteling for Government
• Lesson 13: Hotdesking for Government
• Lesson 14: Virtual Extensions for Government
• Lesson 15: Virtual Lines for Government
• Lesson 16: Shared Line for Government
• Lesson 17: Voicemail Group for Government
• Lesson 18: Announcement Files for Government
• Lesson 19: Executive Assistant for Government
• Lesson 20: Other Call Features for Government
• Module Summary

Module 10: Voice Queues for Government

• Module Topics
• Lesson 1: Webex Voice Queues for Government Overview
• Lesson 2: Webex Voice Queues Features for Government
• Lesson 3: Voice Queues Configuration for Government
• Lesson 4: Agent and Supervisor Experience for Government
• Lesson 5: Customer Experience Essentials (Add-On)
• Module Summary

Module 11: Webex Calling PSTN Options for Government

• Module Topics
• Lesson 1: PSTN Gateway Options and Overview
• Lesson 2: Premises-Based PSTN Architecture
• Lesson 3: CUBE Premises-based Architecture
• Lesson 4: Certificate-based Premises-based PSTN
• Lesson 5: Configuring a Certificate-based PSTN
• Lesson 6: CUBE Configuration Platform Configuration and Certificates
• Lesson 7: CUBE Certificates Configuration
• Lesson 8: CUBE Trunk Enablement Configuration
• Lesson 9: CUBE Call Routing Configuration
• Lesson 10: CUBE High Availability
• Module Summary

Module 12: Implementing Trunks, Route Group Dial Plans in Webex for Gov

• Module Topics
• Lesson 1: Webex Calling for Gov Routing Overview
• Lesson 2: Webex Calling Locations
• Lesson 3: Dial Plans
• Lesson 4: Route Groups, Trunks, and Dial Plans
• Lesson 5: Webex Calling Routing Flows
• Lesson 6: Webex Calling Caller Identity
• Lesson 7: Interworking Webex Calling and Unified CM On-Premise
• Lesson 8: Call Routing with Premises-based PSTN
• Lesson 9: Dial Plan
• Lesson 10: PSTN Migration for Government
• Lesson 11: ICE: Media Path Optimization
• Lesson 12: PSTN for Room Video Systems
• Module Summary

Module 13: Webex Calling PSTN / Gateway Troubleshooting in Government Deployments

• Module Topics
• Lesson 1: PSTN / Gateway Troubleshooting Overview
• Lesson 2: Troubleshooting Government Call Routing
• Lesson 3: Troubleshooting PSTN Calling
• Lesson 4: Troubleshooting Case Study
• Module Summary

Module 14: Webex Calling for Gov U.S. Emergency Call Handling

• Module Topics
• Lesson 1: Emergency Calling Overview
• Lesson 2: Setup E911 Account
• Lesson 3: RedSky Configuration in Government Organizations
• Lesson 4: Webex Calling E911 Configuration
• Lesson 5: Enhanced E911 Phone Tracking
• Module Summary

Module 15: Webex Calling for Government Integration with Microsoft

• Module Topics
• Lesson 1: Webex Calling for Gov for Microsoft Teams
• Lesson 2: Webex Calling for Gov for Microsoft Teams Configuration
• Module Summary

Module 16: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

• Module Topics
• Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
• Lesson 2: Webex Sites Status
• Lesson 3: Webex Calling Alerts and Webhooks
• Lesson 4: Webex Analytics > Calling
• Lesson 5: Webex Analytics - Calling Media Quality
• Lesson 6: Webex Analytics - Calling Detailed Call History
• Lesson 7: Webex Analytics - Call Queue Stats
• Lesson 8: Webex Analytics - Call Queue Agent Stats
• Lesson 9: Webex Analytics - Live Queue Stats
• Lesson 10: Webex Analytics - Calling Auto-Attendant
• Lesson 11: Webex Troubleshooting
• Lesson 12: Webex Calling Reporting
• Lesson 13: Phone Logs and Problem Reports
• Module Summary

Module 17: Webex Calling Troubleshooting in Government Spaces

• Module Topics
• Lesson 1: Webex Calling Troubleshooting Overview and Tools
• Lesson 2: Understanding SIP Protocol
• Lesson 3: Diagnosing Switch Issues in Gov. Environments
• Lesson 4: Troubleshooting Device Registration for Gov.
• Lesson 5: Troubleshooting Phone and Soft Client Issues
• Lesson 6: Troubleshooting Media Quality in Government
• Lesson 7: Troubleshooting Webex Authentication
• Lesson 8: Troubleshooting User Onboarding and Provisioning
• Module Summary

Module 18: Webex Calling APIs for Government Use

• Module Topics
• Lesson 1: Webex APIs Basics
• Lesson 2: Webex Calling APIs
• Lesson 3: Webex Calling AIs
• Module Summary