Upon completing this course, the learner will be able to meet these overall objectives:
- Demonstrate an overall understanding of the Cisco Unified Communications Manager (CUCM) 12.x (or earlier version) system and its environment
- Configure CUCM to support IP Phones in multiple locations
- Configure CUCM to route calls to internal and PSTN destinations
- Configure User accounts and multi-level administration
- Understand User Web Page functionality
- Configure user features, including Hunt Groups, Call Pickup, and Call Park.
- Understand the capabilities of and demonstrate the Bulk Administration Tool
- Understand the SMART Licensing model for Cisco Unified Communications
- Understand and demonstrate the use of the Unified Reporting tool
- Understand and demonstrate the use of the Dialed Number Analyzer
Who Should Attend
The primary audience for this course is as follows:
- Customers configuring and maintaining CUCM 8.x, 9.x, 10.x, 11.0, or 12.x.
- PBX System Administrators transitioning to CUCM administration
- IP networking professionals taking on responsibility for CUCM administration
- Workers being cross-trained for CUCM administration coverage
The secondary audience for this course is as follows:
- Cisco Unified Communications system channel partners and resellers
Prerequisites
Communications Manager Administration 12.5 does not have prerequisites. However, the following knowledge and skills allow the student to gain the most from the course:
- An understanding of traditional digital PBX systems
- An understanding of basic telephony concepts
- Business-level competence using the Windows operating system
- Business-level competence using different Internet browsers
- The ability to understand, read and speak English in a business and technical context (the CMA v12.5 course is available only in English at this time)
