Administering Cisco Unified Communications 15.0 (ACUCC-15)

Upon completing this course, the student will be able to meet these objectives:

• Introduction to Cisco Unified Communications Manager
• Deploying and Managing Cisco Collaboration Endpoints
• Media Resources
• Cisco CUCM Gateways and SIP Trunks Overview
• CUCM Disaster Recover System
• Troubleshooting Cisco Unity Deployment
• Cisco Unified IM and Presence (IMP)
• Mobile and Remote Access (MRA)

Course Outline

Module 1: Cisco Unified Communications Manager (CUCM) Management

• Cisco Unified Communications Manager Bulk Administration Tool (BAT)
  • Automate provisioning of users and devices.
• Migrating Phones
  • Move phone configurations across systems or clusters.
• Cisco Unified Communications Manager Self-Provisioning
  • Enable end users to self-assign devices.
• Cisco Unified Communication Manager OS Command Line Tools
  • Use CLI tools for diagnostics and admin tasks.
• Cisco Unified Communications Manager Loading Cisco Option Packages (COP)
  • Install patches or add-ons via COP files.
• Cisco Unified Communications Disaster Recovery Tools
  • Backup and restore CUCM configurations.

Module 2: User Administration

• Creating and Importing User Accounts
  • Add and manage users via manual, bulk, or LDAP methods.
• User Roles and Access Control
  • Assign permissions through roles and service profiles.
• User Groups and Organizational Structure
  • Create user groups and apply access rules.
• Device Association and Management
  • Associate users with phones and configure mobility.
• Advanced User Management and Customization
  • Manage directories and user portal features.
• User Administration Best Practices
  • Ensure consistency and security in user admin.

Module 3: Deploying and Managing Cisco Collaboration Endpoints 

• Planning and Preparing for Deployment
  • Assess network and license needs for deployment.
• Overview of CUCM-supported endpoints (IP phones, softphones, video endpoints)
  • Identify supported IP phones and collaboration tools.Video Endpoints
• Endpoint Registration and Configuration
  • Register and configure devices manually or in bulk.
• Configuring Device Pools, Regions, and Locations
  • Use logical groupings to manage devices and bandwidth.
• Adding and Configuring IP Phones
  • Deploy phones using templates and customize features.
• Deploying Softphones and Video Endpoints
  • Cisco Jabber and video conferencing devices.
• Extension Mobility and Device Profiles
  • Enable user mobility with personalized device profiles.
• Endpoint Security and Compliance
  • Secure endpoint communication and manage certificates.
• Endpoint Monitoring and Troubleshooting
  • Monitor devices and analyze performance data.

Module 4: Call Routing and Dial Plan

• Introduction to Call Routing and Dial Plans
  • Understand core dial plan elements and design tips.
• Route Patterns, Route Lists, and Route Groups
  • Configure call paths using patterns and groups.
• Partitions and Calling Search Spaces (CSS)
  • Restrict and manage call permissions.
• Translation Patterns and Digit Manipulation
  • Modify and normalize dialed digits.
• Configuring Call Routing for On-Net and Off-Net Calls
  • Differentiate internal and external call routing.
• Time-of-Day (ToD) Routing
  • Apply call routing rules based on time schedules.
• Implementing Advanced Call Routing Features (optional)
  • Use CAC and AAR for bandwidth-aware routing.
• Centralized and Distributed Call Processing
  • Design call routing for centralized or distributed sites.

Module 5: Media Resources

• Introduction to Media Resources
  • Overview of conferencing, music, and codec services.
• Configuring Media Resource Groups and Media Resource Group Lists
  • Prioritize and allocate media services.
• Configuring Music on Hold (MoH)
  • Set up and manage hold music sources.
• Conference Bridges and Conferencing Resources
  • Enable multi-user calling with bridge resources.
• Transcoding and Media Termination Points (MTP)
  • Support codec changes and call control.
• Quality of Service (QoS) for Voice and Video Traffic
  • Ensure priority treatment for media traffic.
• Voice Quality Monitoring and Troubleshooting Tools
  • Monitor voice quality and diagnose issues.
• Bandwidth Management and Call Admission Control (CAC)
  • Control media usage based on capacity.
• Media Resource and Voice Quality Optimization
  • Maximize quality and efficiency of media use.

Module 6: Cisco CUCM Gateways and SIP Trunks Overview

• Introduction to Gateways and SIP Trunks in CUCM
  • Explore gateway types and trunking options.
• PSTN Gateway Options and Configurations
  • Configure analog and digital connectivity.
• MGCP Gateway Configuration and Management
  • Deploy MGCP protocol gateways.
• SIP Gateway Configuration and SIP Trunks
  • Set up SIP trunks and gateway routing.
• Troubleshooting Gateways and SIP Trunks
  • Identify and resolve connectivity issues.

Module 7: CUCM Security and Compliance

• Introduction to CUCM Security and Compliance
  • Understand the framework for system security.
• Certificate Management and CUCM Trust Store
  • Manage system and device certificates.
• Transport Layer Security (TLS) and Secure Real-Time Protocol (SRTP)
  • Encrypt signaling and media streams.
• Endpoint Security and Access Control
  • Control endpoint access and user permissions.
• Call Restriction and Fraud Prevention
  • Prevent unauthorized calling activity.
• Secure Network Configuration and Firewall Settings
  • Harden network paths and management access.
• Auditing, Logging, and Monitoring for Compliance
  • Track and report system activities.
• CUCM Security and Compliance Best Practices
  • Follow guidelines for secure and reliable operations.

Module 8: CUCM Disaster Recover System

• Introduction to the CUCM Disaster Recovery System
  • Overview of CUCM backup tools.
• Planning the Disaster Recovery Strategy
  • Define goals for data protection and availability.
• Configuring Backup Devices and Locations
  • Select and configure storage targets for backups.
• Scheduling Backups in CUCM DRS
  • Automate and retain scheduled backups.
• Performing Manual (On-Demand) Backups
  • Run backups manually as needed.
• Understanding and Configuring Clustering and Redundancy
  • Enable failover for HA environments.
• Performing System Restoration and Recovery
  • Recover CUCM from previous configurations.
• Monitoring and Troubleshooting the Disaster Recovery System
  • Track and log backup processes.
• CUCM Disaster Recovery Best Practices
  • Follow established guidelines for DR success.

Module 9: Administering Cisco Unity Connection

• Cisco Unity Connection Overview
  • Understand Unity as a voicemail solution.
• Cisco Unity Connection Integration
  • Connect Unity to CUCM, LDAP, and email systems.
• User and Mailbox Management
  • Manage users, mailboxes, and access levels.
• Mailbox Features and Voice Messaging Options
  • Customize voicemail settings and delivery.
• Call Management and Call Handlers
  • Route incoming calls via Unity handlers.
• Configuring Unified Messaging Features
  • Enable voicemail access through multiple channels.
• Unity Connection Security and Compliance
  • Secure voicemail and meet audit requirements.
• Unity Connection Integration with Cisco Unified Communications
  • Connect Unity to Jabber, Webex, and more.
• Monitoring, Reporting, and Troubleshooting
  • Use RTMT and reports to maintain Unity.
• Unity Connection Backup, Restore, and Disaster Recovery 
  • Protect and recover Unity data.
• Unity Connection Unified Messaging
  • Set up integrated voice messaging solutions.

LAB OUTLINE

• Configuring Cisco Unified Communications Manager Initial Settings
• Deploying Endpoints and Users
• Implementing Endpoint Addressing and Call Routing
• Implementing Calling Privileges
• Implementing Call Coverage
• Configure Extension Mobility
• Connecting Enterprise Network to SIP Trunk Provider
• Integrating Cisco Unity Connection with Cisco Unified Communications Manager
• Configuring Cisco Unity Connection Users
• Configuring Cisco Unity Connection System Settings
• Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
• Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
• Configure Alarms and Traces in Cisco Unified Serviceability
• Collecting and Inspecting Traces files
• Using Performance Monitor and Reporting in CUCM
• Troubleshooting Database Replication