Administering Cisco Unified Communications 15.0 (ACUCC15)

This is a 5-day hands-on comprehensive course on Administering Cisco Unified Communications Manager (CUCM) version 15 and Unity Connection (CUC) version 15 equips IT professionals with essential skills to effectively manage, secure, and troubleshoot Cisco’s Unified Communications solutions, ensuring seamless voice, video, and messaging services within organizations. Student will discover Cisco Unified Communication Management, initial endpoint and user configuration to a solution deployment using Cisco UC Features and Components. Students will have extensive labs in which they will Administer and Troubleshoot a Cisco 15.0 UC Deployment, including Cisco Unity connection for voicemail and Cisco IM and Presence, and Cisco Expressways for Mobile and Remote Access.

Retail Price: $4,595.00

Next Date: 11/10/2025

Course Days: 5

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Objective

Upon completing this course, the student will be able to meet these objectives:

Introduction to Cisco Unified Communications Manager
Deploying and Managing Cisco Collaboration Endpoints
Media Resources
Cisco CUCM Gateways and SIP Trunks Overview
CUCM Disaster Recover System
Troubleshooting Cisco Unity Deployment
Cisco Unified IM and Presence (IMP)
Mobile and Remote Access (MRA)

Who Should Attend

The primary audience for this course is as follows:

Network Administrators and Engineers
Meeting Administrators and Engineers
Collaboration Administrators and Engineers
Voice / UC / Collaboration / Communications Engineers
Collaboration Sales / Systems Engineers

Course Outline

Module 1: Cisco Unified Communications Manager (CUCM) Management

Cisco Unified Communications Manager Bulk Administration Tool (BAT)
- Automate provisioning of users and devices.
Migrating Phones
- Move phone configurations across systems or clusters.
Cisco Unified Communications Manager Self-Provisioning
- Enable end users to self-assign devices.
Cisco Unified Communication Manager OS Command Line Tools
- Use CLI tools for diagnostics and admin tasks.
Cisco Unified Communications Manager Loading Cisco Option Packages (COP)
- Install patches or add-ons via COP files.
Cisco Unified Communications Disaster Recovery Tools
- Backup and restore CUCM configurations.

Module 2: User Administration

Creating and Importing User Accounts
- Add and manage users via manual, bulk, or LDAP methods.
User Roles and Access Control
- Assign permissions through roles and service profiles.
User Groups and Organizational Structure
- Create user groups and apply access rules.
Device Association and Management
- Associate users with phones and configure mobility.
Advanced User Management and Customization
- Manage directories and user portal features.
User Administration Best Practices
- Ensure consistency and security in user admin.

Module 3: Deploying and Managing Cisco Collaboration Endpoints

Planning and Preparing for Deployment
- Assess network and license needs for deployment.
Overview of CUCM-supported endpoints (IP phones, softphones, video endpoints)
- Identify supported IP phones and collaboration tools.Video Endpoints
Endpoint Registration and Configuration
- Register and configure devices manually or in bulk.
Configuring Device Pools, Regions, and Locations
- Use logical groupings to manage devices and bandwidth.
Adding and Configuring IP Phones
- Deploy phones using templates and customize features.
Deploying Softphones and Video Endpoints
- Cisco Jabber and video conferencing devices.
Extension Mobility and Device Profiles
- Enable user mobility with personalized device profiles.
Endpoint Security and Compliance
- Secure endpoint communication and manage certificates.
Endpoint Monitoring and Troubleshooting
- Monitor devices and analyze performance data.

Module 4: Call Routing and Dial Plan

Introduction to Call Routing and Dial Plans
- Understand core dial plan elements and design tips.
Route Patterns, Route Lists, and Route Groups
- Configure call paths using patterns and groups.
Partitions and Calling Search Spaces (CSS)
- Restrict and manage call permissions.
Translation Patterns and Digit Manipulation
- Modify and normalize dialed digits.
Configuring Call Routing for On-Net and Off-Net Calls
- Differentiate internal and external call routing.
Time-of-Day (ToD) Routing
- Apply call routing rules based on time schedules.
Implementing Advanced Call Routing Features (optional)
- Use CAC and AAR for bandwidth-aware routing.
Centralized and Distributed Call Processing
- Design call routing for centralized or distributed sites.

Module 5: Media Resources

Introduction to Media Resources
- Overview of conferencing, music, and codec services.
Configuring Media Resource Groups and Media Resource Group Lists
- Prioritize and allocate media services.
Configuring Music on Hold (MoH)
- Set up and manage hold music sources.
Conference Bridges and Conferencing Resources
- Enable multi-user calling with bridge resources.
Transcoding and Media Termination Points (MTP)
- Support codec changes and call control.
Quality of Service (QoS) for Voice and Video Traffic
- Ensure priority treatment for media traffic.
Voice Quality Monitoring and Troubleshooting Tools
- Monitor voice quality and diagnose issues.
Bandwidth Management and Call Admission Control (CAC)
- Control media usage based on capacity.
Media Resource and Voice Quality Optimization
- Maximize quality and efficiency of media use.

Module 6: Cisco CUCM Gateways and SIP Trunks Overview

Introduction to Gateways and SIP Trunks in CUCM
- Explore gateway types and trunking options.
PSTN Gateway Options and Configurations
- Configure analog and digital connectivity.
MGCP Gateway Configuration and Management
- Deploy MGCP protocol gateways.
SIP Gateway Configuration and SIP Trunks
- Set up SIP trunks and gateway routing.
Troubleshooting Gateways and SIP Trunks
- Identify and resolve connectivity issues.

Module 7: CUCM Security and Compliance

Introduction to CUCM Security and Compliance
- Understand the framework for system security.
Certificate Management and CUCM Trust Store
- Manage system and device certificates.
Transport Layer Security (TLS) and Secure Real-Time Protocol (SRTP)
- Encrypt signaling and media streams.
Endpoint Security and Access Control
- Control endpoint access and user permissions.
Call Restriction and Fraud Prevention
- Prevent unauthorized calling activity.
Secure Network Configuration and Firewall Settings
- Harden network paths and management access.
Auditing, Logging, and Monitoring for Compliance
- Track and report system activities.
CUCM Security and Compliance Best Practices
- Follow guidelines for secure and reliable operations.

Module 8: CUCM Disaster Recover System

Introduction to the CUCM Disaster Recovery System
- Overview of CUCM backup tools.
Planning the Disaster Recovery Strategy
- Define goals for data protection and availability.
Configuring Backup Devices and Locations
- Select and configure storage targets for backups.
Scheduling Backups in CUCM DRS
- Automate and retain scheduled backups.
Performing Manual (On-Demand) Backups
- Run backups manually as needed.
Understanding and Configuring Clustering and Redundancy
- Enable failover for HA environments.
Performing System Restoration and Recovery
- Recover CUCM from previous configurations.
Monitoring and Troubleshooting the Disaster Recovery System
- Track and log backup processes.
CUCM Disaster Recovery Best Practices
- Follow established guidelines for DR success.

Module 9: Administering Cisco Unity Connection

Cisco Unity Connection Overview
- Understand Unity as a voicemail solution.
Cisco Unity Connection Integration
- Connect Unity to CUCM, LDAP, and email systems.
User and Mailbox Management
- Manage users, mailboxes, and access levels.
Mailbox Features and Voice Messaging Options
- Customize voicemail settings and delivery.
Call Management and Call Handlers
- Route incoming calls via Unity handlers.
Configuring Unified Messaging Features
- Enable voicemail access through multiple channels.
Unity Connection Security and Compliance
- Secure voicemail and meet audit requirements.
Unity Connection Integration with Cisco Unified Communications
- Connect Unity to Jabber, Webex, and more.
Monitoring, Reporting, and Troubleshooting
- Use RTMT and reports to maintain Unity.
Unity Connection Backup, Restore, and Disaster Recovery
- Protect and recover Unity data.
Unity Connection Unified Messaging
- Set up integrated voice messaging solutions.

LAB OUTLINE

Configuring Cisco Unified Communications Manager Initial Settings
Deploying Endpoints and Users
Implementing Endpoint Addressing and Call Routing
Implementing Calling Privileges
Implementing Call Coverage
Configure Extension Mobility
Connecting Enterprise Network to SIP Trunk Provider
Integrating Cisco Unity Connection with Cisco Unified Communications Manager
Configuring Cisco Unity Connection Users
Configuring Cisco Unity Connection System Settings
Integrate Cisco Unified Communications IM and Presence with Cisco Unified Communications Manager
Configure Cisco Unified Communications IM and Presence Features and Implement Cisco Jabber
Configure Alarms and Traces in Cisco Unified Serviceability
Collecting and Inspecting Traces files
Using Performance Monitor and Reporting in CUCM
Troubleshooting Database Replication

Course Dates	Course Times (EST)	Delivery Mode	GTR
11/10/2025 - 11/14/2025	10:00 AM - 6:00 PM	Virtual		Enroll
1/26/2026 - 1/30/2026	10:00 AM - 6:00 PM	Virtual		Enroll