WebEx Calling Monitoring and Troubleshooting for Government v1.0

This comprehensive four-day, instructor-led, hands-on course is designed specifically for professionals in government communications, offering in-depth strategies for monitoring and resolving issues within the Webex Calling environment on Webex Calling for Government (GOV). The course begins with an introduction to the Webex Control Hub's monitoring and troubleshooting capabilities, equipping students with the skills to manage Webex Calling environments effectively. It covers critical areas essential for resolving issues and optimizing the performance of Webex services, including the use of Webex Sites Status, Alerts, Webhooks, and detailed Analytics for proactive system management.

Retail Price: $4,000.00

Next Date: 01/13/2025

Course Days: 4

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Objective

Understanding Network Requirements, Protocols, and Ports for Webex Calling Gateways
Monitoring Webex Calling
Sending Alerts from the Monitoring System
Monitoring and Troubleshooting Webex Calling Components
Troubleshooting Common Issues
Troubleshooting Webex Calling Media
Troubleshooting Call Routing
PSTN Gateway CLI Troubleshooting
Troubleshooting Webex Calling Features
Advanced Troubleshooting Techniques

Who should sit this course?

This course is ideally suited for professionals involved in the deployment and management of communication networks within government settings, specifically those who focus on Monitoring and Troubleshooting the Webex Calling solutions with Premise-Based Public Switched Telephone Network (PSTN) Gateways.

The ideal candidates include:

Network Engineers:
- Professionals responsible for designing, implementing, and maintaining network infrastructure, including voice and data communication systems
System Administrators:
- Individuals who manage and configure network systems, ensuring reliable operation of telecommunication services
Telecommunications Specialists:
- Experts who specialize in the deployment and maintenance of telecommunication systems, including VoIP and PSTN solutions
IT Professionals in Government Agencies:
- Those working within government agencies who require secure and reliable communication systems that comply with specific governmental standards
Technical Support Staff:
- Personnel providing technical support for Webex Calling and associated telecommunication systems
Cisco Certified Professionals:
- Individuals holding Cisco certifications aiming to deepen their expertise in Cisco Unified Communication Manager and Cisco Unified Border Element configurations

Outline

Module 1: Webex For Government Overview

Module Topics
Lesson 1: Webex for Government Product Overview
Lesson 2: Webex Calling for Government Overview
Lesson 3: Webex Calling Control Hub Review
Module Summary

Module 2: Troubleshooting Webex Calling Network and WAN Issues

Module Topics
Lesson 1: Webex Client Network Requirements
Lesson 2: Webex Calling Site Network Requirements
Lesson 3: Network Site Testing for Webex
Lesson 4: Webex Calling Required Ports and Protocols
Lesson 5: Network Switch and WAN QoS Requirements
Module Summary

Module 3: Webex Calling Control Hub Troubleshooting Basics

Module Topics
Lesson 1: Control Hub Overview
Lesson 2: Troubleshooting the Webex Service
Lesson 2: Organization Settings and Templates for Webex Calling
Lesson 3: Troubleshoot Licensing Issues
Lesson 4: Troubleshooting Adding Users
Lesson 5: Troubleshooting Adding Phones
Lesson 6: Troubleshooting Phone Registration
Lesson 7: Troubleshooting Phone Operations
Lesson 8: Troubleshooting Headset Integration with Phones
Module Summary

Module 4: Troubleshooting Webex App Issues with Calling

Module Topics
Lesson 1: Webex App Overview
Lesson 2: Webex App Common Calling Issues
Lesson 2: Webex Problem Reporting
Lesson 3: Troubleshoot Webex App Desktop Issues
Lesson 4: Troubleshooting Webex App Registration Issues
Lesson 5: Troubleshooting Webex App Call Quality Issues
Lesson 6: Troubleshooting Webex App Audio and Video Calls
Module Summary

Module 5: Troubleshooting Adding Users, Active Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On

Module Topics
Lesson 1: Active Directory / Azure AD Overview
Lesson 2: Webex Domain Verification Issues
Lesson 3: Troubleshooting the Directory Connector
Lesson 4: Troubleshooting Azure AD Synchronization
Lesson 5: Single Sign - On Troubleshooting
Module Summary

Module 6: Troubleshooting Webex Calling Features

Module Topics
Lesson 1: Webex Calling Service Settings
Lesson 2: Webex Calling Client Settings
Lesson 3: Troubleshooting Location Settings
Lesson 4: Troubleshooting Number Allocation and Migration
Lesson 5: Troubleshooting Auto - Attendants
Lesson 6: Troubleshooting Call - Pickup Issues
Lesson 7: Troubleshooting Shared Extensions vs Virtual Lines
Lesson 8: Troubleshooting Voice Mail Issues
Lesson 9: Troubleshooting Call Recording
Lesson 10: Troubleshooting Call Queueing
Lesson 11: Troubleshooting Announcements and Greetings
Module Summary

Module 7: Call Routing and PSTN Gateways

Module Topics
Lesson 1: PSTN / Gateway / Call Routing Overview
Lesson 2: Troubleshooting Dial - Plans and Numbers
Lesson 3: Troubleshooting Call Routing
Lesson 4: Troubleshooting Gateway / CUBE Registration
Lesson 5: Troubleshooting Gateway / CUBE Dial - Plans
Lesson 6: Troubleshooting PSTN Calling
Lesson 7: Troubleshooting Gateway Audio Issues
Module Summary

Module 8: Webex Calling Monitoring, Analytics, Troubleshooting for Government

Module Topics
Lesson 1: Webex Monitoring, Analytics, and Troubleshooting Overview
Lesson 2: Webex Sites Status
Lesson 3: Webex Calling Alerts
Lesson 3: Webex Calling Analytics
Lesson 5: Webex Calling Analytics
Lesson 6: Webex Troubleshooting
Lesson 7: Webex Calling Troubleshooting Reporting
Module Summary

Module 9: Webex Troubleshooting using ThousandEyes

Module Topics
Lesson 1: ThousandEyes Integration Overview
Lesson 2: Troubleshooting Webex Issues with ThousandEyes
Lesson 3: Webex Web Zone Availability Testing
Lesson 4: Finding Webex Media Node
Lesson 5: Finding Audio and Video Quality Issues Intermittently with ThousandEyes
Module Summary

Module 10: Troubleshooting Webex Calling Microsoft Teams Integration

Module Topics
Lesson 1: Microsoft Integration Overview
Lesson 2: Troubleshooting the Microsoft Integration with Webex
Lesson 3: Troubleshooting Microsoft Integration Permissions
Lesson 4: Troubleshooting Microsoft Teams Calling with Webex App
Module Summary

Course Dates	Course Times (EST)	Delivery Mode	GTR
1/13/2025 - 1/16/2025	10:00 AM - 6:00 PM	Virtual		Enroll