Cisco Customer Success Manager v2.2 (DTCSM)
This 3-day course, Cisco Customer Success Manager (DTCSM) v2.2, gives students the confidence and competence to fulfill the Customer Success Manager (CSM) role successfully, helping your customers realize value from their solutions and achieve their business outcomes. The course offers experiential learning through practical exercises using situations based on real-life use cases and case studies. In this highly interactive course, you can practice and gain confidence in fulfilling core tasks using best-practice tools and methodologies while receiving feedback from the facilitator and your peers.
Retail Price: $2,200.00
Next Date: 11/12/2025
Course Days: 3
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Course Objectives:
Upon completing this course, the learner will be able to meet these overall objectives:
- Describe the role of the Customer Success Manager
- Describe the tools that the Customer Success Manager uses to ensure customer experience
- Describe the lifecycle approach to customer experience
Prerequisites:
This course has no formal prerequisites, but it is recommended that students have the following:
- Experience with and interest in working with customers to determine, measure, and deliver business outcomes through the implementation of technology.
Course content
Transition to Subscription Economy
- Customer and Industry Trends
- Defining Customer Success and the CSM Role
- Impact of Customer Success on Business Practices
Engaging the Customer for Success
- Engaging the Customer for Success
- Addressing Barriers
Customer Success Management Activities
- Success Plan Elements
- Customer Success Management Activities
