MacOS Support Essentials 10.13 (High Sierra 101)

This macOS Support Essentials 10.13 course is designed to provide students with a three-day course that describes the best ways to support macOS High Sierra users. The course includes lectures and hands-on exercises that provide real-world experience. Each student will need a setup with two (2) devices. One device may be a Mac or iPad, while the other must be a Mac with the correct software (and version) being taught in the course already installed. This setup will allow students to view their eBook on one device and complete support exercises on the Mac.

Retail Price: $2,100.00

Next Date: 02/24/2020

Course Days: 3

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Upon completion of the macOS Support Essentials 10.13 course, students will learn:
  • How to use macOS Sierra tools and resources to troubleshoot macOS High Sierra
  • macOS High Sierra features and functionality, including how to find more information
  • How to prepare for Apple Certified Support Professional (ACSP) 10.13 certification 



  • People who manage computer networks or computer labs that run macOS
  • People who support Mac users 



  • macOS knowledge
  • Basic computer navigation skills 

Part 1: Installation and Configuration

  • Update, Upgrade, and Reinstall macOS High Sierra
  • Set Up and Configure macOS
  • Use the Command-Line Interface
  • Use macOS Recovery

Part 2: User Accounts

  • Manage User Accounts
  • Manage User Home Folders
  • Manage macOS Security
  • Manage Password Changes with Keychain Access

Part 3: File Systems and Storage

  • Manage File Systems and Storage
  • Manage Encryption with FileVault
  • Manage Permissions and Sharing

Part 4: Data Management

  • Use Hidden Items, Shortcuts, and File Archives
  • Manage System Resources
  • Use Metadata and Spotlight
  • Manage Time Machine

Part 5: Apps and Processes

  • Install Apps
  • Manage Documents
  • Manage and Troubleshoot Apps

Part 6: Network Configuration

  • Manage Basic Network Settings
  • Manage Advanced Network Settings
  • Troubleshoot Network Issues

Part 7: Network Services

  • Manage Network Services
  • Manage Host Sharing and the Personal Firewall

Part 8: System Management

  • Troubleshoot Peripherals
  • Manage Printers and Scanners
  • Troubleshoot Startup and System Issues 
Course Dates Course Times (EST) Delivery Mode GTR
2/24/2020 - 2/26/2020 9:00 AM - 6:00 PM Virtual Enroll
3/16/2020 - 3/18/2020 9:00 AM - 5:00 PM Virtual Enroll