Communications Manager Administration (CMA v11.0)

Communications Manager Administration for Version 11.0 (CMA v11.0) is an instructor-led course presented by Skyline-ATS to system administrators and customers involved with day-to-day operation of the Cisco Unified Communications Manager 11.0 (CUCM 11) product. This course will introduce you to the CUCM 11.0 system, the basic procedures for administering IP Phones and Users, understanding the Dial Plan and implementing Features. In addition to instructor-led lecture and discussions, you will configure CUCM and Cisco IP Phones in the lab, either in a live classroom or WebEx remote classroom environment. While the Cisco Unified Communications Manager software used in the class will be version 11.0.1, the course material is applicable to versions 8.x, 9.x, 10.x or 11.x. The concepts and the lab tasks are the same for most of the Cisco Unified Communications Manager software versions.

Retail Price: $3,195.00

Next Date: Request Date

Course Days: 3

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Understand User Web Page functionality

  • Configure user features including Intercom, Hunt Groups, [Other Group] Call Pickup and Presence
  • Understand Unified Mobility, Mobile Voice Access and Enterprise Feature Access
  • Understand the capabilities of and demonstrate the Bulk Administration Tool
  • Understand and configure the Disaster Recovery System
  • Understand the revised Licensing model for Cisco Unified Communications
  • Understand and demonstrate the use of the Unified Reporting tool
  • Understand and demonstrate the use of the Dialed Number Analyzer



The knowledge and skills that a learner must have before attending this course are as follows:

  • An understanding of traditional digital PBX systems
  • An understanding of basic telephony concepts
  • Business-level competence using the Windows operating system
  • Business-level competence using different Internet browsers
  • The ability to understand, read and speak English in a business and technical context (the CMA v11.0 course is available only in English at this time)


Who Should Attend 

The primary audience for this course is as follows:

  • Customers who will be configuring and maintaining CUCM 8.x, 9.x, 10.x or 11.0
  • PBX System Administrators transitioning to CUCM administration
  • IP networking professionals taking on responsibility for CUCM administration
  • Workers being cross-trained for CUCM administration coverage
  • The secondary audience for this course is as follows:
  • Cisco Unified Communications system channel partners and resellers


CUCM System Basics

Introduction to IP Telephony

  • Traditional Voice vs. IP Telephony
  • Understanding the CUCM Cluster
  • Intra-Cluster Communications
  • CUCM Redundancy Options
  • Deployment Models
  • Campus (Single Site) Deployment
  • Centralized Call Processing Deployment
  • Distributed Call Processing Deployment
  • Clustering over the IP WAN Call Processing Deployment
  • Hybrid Call Processing Deployment

Understanding the CM Administration Interfaces

  • Administrative Interfaces
  • Logging into Administration and Serviceability
  • Logging into Cisco Unified CM Administration
  • Using the Navigation Bar
  • Cisco Unified Serviceability and Reporting
  • Disaster Recovery System and OS Administration
  • Cisco Unified IM and Presence
  • Cisco Prime License Manager
  • Accessing the CLI

Configuring Basic Phone Configuration Elements

  • Understanding Phone Configuration Elements
  • Server Redundancy: CM Groups
  • CM Group Configuration
  • Date/Time Group
  • Understanding Codecs
  • Regions and Codec Configuration
  • Location Configuration
  • Device Pool Configuration Service

Supporting Cisco IP Phones

Configuring CUCM to Support Phones

  • Cisco Unified IP Phone Model Ranges
  • Cisco IP Phone 6900 Series
  • Cisco IP Phone 7800 Series
  • Cisco IP Phone 8800 Series
  • Cisco IP Phone 7900 Series
  • Specialized Cisco IP 89xx and 99xx phones
  • Cisco Jabber Client
  • Phone Button Templates
  • Softkey Template?

Understanding Phone Registration

  • Cisco IP Phone Registration
  • IP Phone Communications
  • Device Defaults Configuration
  • Phone Configuration
  • Call Manager and TFTP Service Activation
  • Control Center?

Phone Registration Configuration

  • Manual Phone Configuration
  • Understanding Auto-Registration
  • Navigating Templates and Profiles
  • Understanding Universal Templates
  • Configuring Universal Device Templates
  • Configuring Universal Line Templates
  • Configuring Auto-Registration
  • Using the Bulk Administration Tool (BAT)
  • Deploying Phones in Bulk
  • Understanding Self Provisioning

Phone Configuration Features

  • Phone Configuration Features
  • Enterprise Phone Configuration
  • Common Phone Profile Configuration
  • Common Device Configuration
  • Phone Configuration

Understanding the Jabber Client Configuration

  • Understanding Cisco Jabber

End User Administration

Configuring End Users

  • Understanding CUCM User Configuration
  • Manual User Creation
  • User Import with BAT
  • Users with LDAP Sync
  • LDAP Authentication

Understanding User Administration

  • Understanding User Administration
  • Configuring User Administration
  • Using Standard Groups and Roles
  • Using Access Control Groups

Understanding End User Web Pages – Self Care Portal

  • User Web Pages – Self Care Portal
  • Using the Self Care Portal

Understanding the Dial Plan

Dial Plan Overview

  • Introduction to the Dial Plan
  • Understanding Dial Plan Components
  • Route Patterns
  • Route Lists
  • Route Groups
  • Call Routing Example
  • Understanding Digit Analysis

Basics of Dial Plan Configuration

  • Basics of Dial Plan Configuration
  • Call Routing Configuration
  • Configuring Translation Patterns
  • Route Plan Report

Class of Control

Understanding Partitions and Calling Search Spaces

  • Class of Control Overview
  • Partition and CSS
  • CSS Partition-Order Relevance
  • Device CSS versus Line CSS
  • The Traditional Approach for Calling Privileges
  • The Line/Device Approach for Calling Privileges

Configuring Partitions and Calling Search Spaces

  • Configuring Partitions and CSSs
  • Creating Partitions
  • Assigning Partitions
  • Creating a Calling Search Space
  • Assigning Calling Search Spaces
  • Time of Day Routing
  • PLAR Application
  • Forced Authorization Codes (FAC)

CUCM Features

Media Resources

  • Overview of Media Resources
  • Conference Types
  • Software Conference Bridges
  • Hardware Conference Bridges
  • Conference Bridge Configuration
  • Meet-Me Number Configuration
  • Music on Hold
  • Other Media Resources
  • Overview of Media Resource Management
  • Media Resource Management
  • Configuring Media Resource Groups
  • Configuring Media Resource Group Lists
  • Summarizing Media Resource Management

User Features

  • Call Coverage Features in CUCM
  • Call Forward Options
  • Hunt Group Overview
  • Line Group Configuration
  • Hunt List Configuration
  • Hunt Pilot Configuration
  • Shared Lines
  • Call Pickup
  • Call Park
  • Directed Call Park

Lab Outline

Lab 2: Configuring the System to Support Cisco IP Phones

Lab 3: Creating and Associating Users

Lab 4: Configuring Basic Dial Plan Elements

Lab 5: Implementing Class of Control

Lab 6-1: Configuring Media Resources

Lab 6-2: Configuring Hunt Groups and Call Coverage

Lab 6-3: Configuring Call Pickup and Call Park

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