Administering Cisco Unified Communications Workspace Part 2: Advanced v9.x (ACUCW2)

Administering Cisco Unified Communications Workspace Part 2: Advanced (ACUCW2) v10.5x is a hands-on, exclusive course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v8, v9 and v10.5 In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites with overlapping extensions. After learning how to configure the system, you'll discover how the v8, v9 and v10.5 features (local route groups and global transformations in particular) can simplify the dial plan and prepare for globalization. You will investigate deploying E.164 and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists and learn about Cisco Unified Workspace Licensing (CUWL)

Retail Price: $3,795.00

Next Date: Request Date

Course Days: 5


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About this Course

Administering Cisco Unified Communications Workspace Part 2: Advanced (ACUCW2) v10.5x is a hands-on, exclusive course builds on the foundation provided by Administering Cisco Unified Communications Workspace Part 1: Basic (ACUCW1) and focuses on advanced administration of Cisco Unified Communications Manager (CUCM) v8, v9 and v10.5 In this course, you will learn to build the UC infrastructure, including deploying a variable-length on-net dial plan that supports multiple sites with overlapping extensions. After learning how to configure the system, you'll discover how the v8, v9 and v10.5 features (local route groups and global transformations in particular) can simplify the dial plan and prepare for globalization. You will investigate deploying E.164 and explore the challenges that are presented by the North American Numbering Plan (NANP). You will explore bandwidth management and call admission control tools used to manage calling in a network with multiple sites. You will learn about mobility features, including device mobility, extension mobility, and unified mobility (single number reach), that are used in networks with multiple sites. You will configure hunt lists and learn about Cisco Unified Workspace Licensing (CUWL)

Audience Profile

  • Administrators who need a more comprehensive understanding of the Cisco UC infrastructure
  • Administrators, engineers, network architects, and integrators with overall responsibility for Cisco UC networks

At Course Completion

Upon completing this course, students will be able to:

  • Advanced CUCM architecture and terminology
  • How the CUCM Service and Platform GUIs and CLI work
  • Activate, start, and stop CUCM services
  • Configure base CUCM components, such as date time groups, device pools, and Call Manager groups
  • Build a dial plan including route patterns, route lists, and route groups supporting both the NANP and dialing in Europe
  • Deploy line/device Class of Service using partitions and calling search spaces and translation patterns for call blocking
  • Use local route groups and global transformations to simplify your dial plan
  • Build a dial plan supporting multiple sites with overlapping extensions
  • Investigate globalization and the challenges of the NANP
  • Configure advanced Class of Service capabilities such as time of day routing, client matter codes, and forced access codes
  • Hunt lists and their configuration
  • Use bandwidth management and call admission control tools to control calls between sites
  • CUCM mobility features: extension mobility, device mobility, and unified mobility (single number reach)
  • Configure presence and BLF
  • Set up media resources to use for MOH and conferencing
  • Use Enterprise License Manager to manage licenses

Prerequisites

For this advanced administrative course, you should have experience performing basic CUCM administrative tasks, including IP Phone moves, adds, as well as some exposure to the CUCM Administrative GUI. However, an understanding of router configuration is not needed.


Course Outline

Module 1: Cisco Unified Communications Manager (CUCM)

  • Architecture
  • Deployment and Redundancy Options
  • Advanced Administration Options: CLI, OS, and Services
  • Managing Services and Initial Configuration
  • Configuring System Parameters
  • Issues in Multisite Deployments

Module 2: CUCM Dial Plan and Calling Privileges

  • Call Routing Components
  • SIP Trunks
  • Calling Privileges and Restrictions
  • Digit Manipulation
  • Gateway Selection and PSTN Access Features
  • Local Route Groups and Global Transformations

Module 3: Bandwidth Management and Call Admission Control

  • Configuring Codec Use
  • Implementing Call Admission Control

Module 4: Cisco Unified Presence

Module 5: CUCM Mobility

  • Implementing Device Mobility
  • Implementing Extension Mobility
  • Implementing Cisco Unified Mobility: Single Number Reach

Module 6: Implementing Call Coverage

Module 7: Cisco Unified Workspace Licensing (CUWL)

  • Managing User Accounts in CUCM using LDAP

Module 8: E.164 and Globalization

Labs

  • Lab 1: Topology and Deployment
  • Lab 2: Exclusive - VMware Exploration (Optional)
  • Lab 3: Exclusive - CUCM Initial Setup and Licensing
  • Lab 4: Platform Administration
  • Lab 5: Enhanced - HQ Common Configuration
  • Lab 6: Enhanced - Branch Common Configuration
  • Lab 7: Exclusive - IP Phone and Branch IP Communicator Phone Load
  • Lab 8: PSTN Trunk Lab: SIP to the PSTN at HQ
  • Lab 9: Exclusive - Dial Plan Lab: SIP Trunk Outgoing to PSTN
  • Lab 10: Exclusive - Variable Length On-Net Dial Plan: Part 1
  • Lab 11: Exclusive - Geographic Routing: HQ, Branch A to Branch B
  • Lab 12: Exclusive - Class of Service: Line/Device: PSTN Access
  • Lab 13: Enhanced - Class of Service: Additional Applications
  • Lab 14: Enhanced - Digit Manipulation: Global Transformations and Incoming Calling
  • Lab 15: Exclusive - Tail End Hop Off: Local Route Groups and Global Transformations (Optional)
  • Lab 16: Exclusive - Variable Length On-Net Dial Plan: Part 2 (Optional)
  • Lab 17: Multisite: Regions
  • Lab 18: Multisite: Locations
  • Lab 19: Enhanced - Automated Alternate Routing
  • Lab 20: Enhanced - Device Mobility
  • Lab 21: Extension Mobility
  • Lab 22: Cisco Unified Mobility
  • Lab 23: Presence within the Cluster
  • Lab 24: Enhanced - Dial Plan Lab: Hunt Lists and Call Coverage
  • Lab 25: MOH & SW Conference Resources
  • Lab 26: Enhanced - User Management - LDAP
  • Lab 27: Enhanced - Dial Plan Lab: Frankfurt Branch (Optional)
  • Lab 28: Exclusive - Subscriber Installation from OVA (Optional)


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