ITIL 4 Foundation

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps. ITIL 4 focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into the world of digital transformation. By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for the delivery and operation of tech-enabled products and services.

Retail Price: $1,200.00

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Course Days: 2

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This course positions the student to successfully complete the associated exam and acheive ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses. 

Students receive Instructor-led training, the Axelos ITIL4 foundation book, an additional course workbook, 2 sample exams, exercises, crossword and glossary, and an exam voucher.  The exam will be administered on the afternoon of the last day and students will take the online exam from their workstation.


IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators


None, although a familiarity with IT service delivery will be beneficial.


 The Course Pack contains all of the class material that you will use during the class including the following:

  • Accredited ITIL 4 Foundation Course Book
  • ITIL Foundation Guide by Axelos (ITIL 4 Edition)
  • ITIL 4 Foundation Course Syllabus
  • ITIL Glossary
  • Practice/mock exam with answer/rationale booklet

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