ITIL 4 Foundation

This ITIL® 4 Foundation course presents the core disciplines of the ITIL best practice and introduces modern and emerging practices such as Agile, Lean IT, and DevOps. ITIL 4 focuses more on how things fit together to create value. It provides a practical and flexible basis to support organizations on their journey into the world of digital transformation. By building on previous versions, ITIL 4 develops the concepts of value, outcomes, costs, and risks (with a strong focus on continual improvement) while still describing core ideas such as incident management, problem management, and change management. It provides a comprehensive operating model for the delivery and operation of tech-enabled products and services.

Retail Price: $2,495.00

Next Date: 11/30/2020

Course Days: 3

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This course positions the student to successfully complete the associated exam and acheive ITIL 4 Foundation certification. Successful completion of this course is required for entry into the ITIL 4 intermediate courses. 

Students receive Instructor-led training, the Axelos ITIL4 foundation book, an additional course workbook, 2 sample exams, exercises, crossword and glossary, and an exam voucher.  The exam will be administered on the afternoon of the last day and students will take the online exam from their workstation.


IT Management, IT Support Staff, IT Consultants, Business Managers, Business Process Owners, IT Developers, Service Providers, System Integrators


None, although a familiarity with IT service delivery will be beneficial.



Key Concepts and Terms

Four Dimensions of Service Management

  • Organizations and People
  • Information and Technology
  • Partners and Suppliers
  • Value Streams and Processes

ITIL Service Value System

ITIL Guiding Principles

  • Focus on Value
  • Start Where You Are
  • Progress Iteratively with Feedback
  • Collaborate and Promote Visibility
  • Think and Work
  • Holistically
  • Keep it Simple and Practical
  • Optimize and Automate


Service Value Chain

ITIL Practices

  • General Management Practices
    • Continual Improvement
    • Information Security Management
    • Relationship Management
    • Supplier Management
  • Service Management Practices
    • Change Control
    • Incident Management
    • IT Asset Management
    • Monitoring and Event Management
    • Problem Management
    • Release Management
    • Service Configuration Management
    • Service Desk
    • Service Level Management
    • Service Request Management
  • Technical Management Practices
    • Deployment Management

Appendix A: Practices not covered in the Foundation Course

Appendix B: Service Value Chain Example: Handling an incident

Appendix C: Heatmap Examples

Appendix D: ITIL Certification Structure        

Appendix E: Glossary of Terms

Course Dates Course Times (EST) Delivery Mode GTR
11/23/2020 - 11/25/2020 8:30 AM - 4:30 PM Virtual Enroll
11/30/2020 - 12/2/2020 11:30 AM - 7:30 PM Virtual Enroll
12/7/2020 - 12/9/2020 11:30 AM - 7:30 PM Virtual Enroll
12/14/2020 - 12/16/2020 8:30 AM - 4:30 PM Virtual Enroll
12/21/2020 - 12/23/2020 8:30 AM - 4:30 PM Virtual Enroll
12/28/2020 - 12/30/2020 8:30 AM - 4:30 PM Virtual Enroll
1/4/2021 - 1/6/2021 8:30 AM - 4:30 PM Virtual Enroll
1/11/2021 - 1/13/2021 11:30 AM - 7:30 PM Virtual Enroll
1/18/2021 - 1/20/2021 8:30 AM - 4:30 PM Virtual Enroll
1/25/2021 - 1/27/2021 8:30 AM - 4:30 PM Virtual Enroll