Administering Cisco Unified Communications (Call Manager) (ACUCC v12.5)

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.

Retail Price: $4,250.00

Next Date: Request Date

Course Days: 5


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Description

This one of kind Cisco UC in-depth course takes student from initial endpoint configuration to a full solution deployment using all of the Cisco UC Components. Students will have extensive labs in which they will Administer and troubleshoot a Cisco 12.5 UC Deployment.

Participants will gain in-depth practical knowledge with exercises on administering and troubleshooting of all Cisco UC Components.

The software applications that are covered in this course include:

  • Cisco Unified Communications Manager (CUCM) 12.5
  • Cisco Unified Communications Manager IM and Presence (IMP) 12.5
  • Cisco Unity Connection 12.5
  • Cisco Emergency Responder 12.5
  • Cisco Paging Server 12.5
  • Cisco Expressway (MRA) 12.5
  • Cisco Unified Contact Center Express (UCCX) 12.0
  • Cisco Meeting Server (CMS)

 

Prerequisites

  •  An understanding of IP networking concepts (CCNA-level)
  •  An understanding of traditional digital PBX systems
  •  An understanding of basic telephony concepts

Module 1: Tools for Managing UC Collaboration 12.5

  • Prime Collaboration Deployment Manager Overview 12.5
  • Bulk Admin Tool (BAT)
  • Importing and Exporting Settings
  • Importing and Exporting Users
  • Importing and Exporting Phones
  • Phone Migrations
  • CUCM Upgrades
  • Loading COP Files

Module 2: Unified Communication Manager 12.5

  • Supported IP Phone Models
  • Unsupported IP Phone Models
  • Video Endpoints supported
  • Cisco Headsets
  • Cisco Smart Licensing
  • Activation Code Based Device On-Boarding
  • Cisco Phone Configurations
  • Creating and Modifying Phone and Configuration
  • Cisco UCM Configuration
  • Services
  • Redundancy
  • Service Parameters
  • Enterprises Parameters
  • Jabber Configuration File Management
  • Elliptic Curve Cryptography (ECC)
  • TLS Versions and Requirements
  • LDAP Integration
    • Synchronization
    • Authentication
    • Attribute Mapping
    • Filters
  • Partitions and CSSs Configuration
  • Implementing Calling Privileges
  • Call Hunting and Queuing
  • Music on Hold
  • Implementing Extension Mobility
  • Single Number Reach
  • Troubleshooting UCM Features
  • Dialed Number Analyzer
  • RTMT
  • Log Collection
  • Trouble Shooting Call Flows
  • Use RTMT to View Performance Counters
  • IPv6-Only Support
  • Secure Calling

 Module 3: Gateway

  • Gateway Overview
  • Cisco H323 Gateways
  • Cisco MGCP Gateways
  • Cisco IOS SIP Gateways
  • Cisco Unified Sip Proxy
  • Use RTMT to View Performance Counters

 Module 4: Cisco Emergency Responder (CER) 12.5

  • CER Overview
  • Configuring Users and Role-Based System Access
  • Cisco Emergency Responder Administration Interfaces
  • Adding new switches
  • Notification by IP Subnet
  • Notification by Switch Port
  • SNMP Overview
  • Emergency Notifications Paging

Module 5: Cisco Unified Communications Mobile and Remote Access (MRA)

  • MRA Overview
  • Expressway Edge
  • Securing with edge
  • MRA Components
  • B-T-B Video from Expressway
  • Certificates

Module 6: Integrating Cisco Unified IM and Presence 12.5

  • Configure Service Discovery
  • DNS Record Requirements
  • Install Cisco Jabber
  • Cisco Jabber in Softphone Mode
  • Set Up Cisco Jabber in Full UC Mode

Module 7: Integrating Cisco Unity Connection 12.5

  • Cisco Unity Connection Integration Using SIP
  • Cisco Unity Connection Administration
  • Configuring Search spaces and Partitions
  • Cisco Unity Connection Integration Troubleshooting Tools
  • Port Monitor
  • Troubleshooting UCX Features
  • Trace MWI Issues
  • Monitor a SIP Call Flow
  • RTMT
  • Log Collection
  • Using Port Monitor to Troubleshoot Voice Mails
  • Voicemail Launch from Self Care Portal

Module 8: Cisco Meeting Server (CMS) 

  • Introduction to Cisco Meeting Server
  • Configuring CMS
  • Configuring Meetings with CMS
  • Configuring Spaces with CMS
  • Scheduling Meeting with TMS

Module 9: Cisco UCCX 12.x

  • Introduction
  • Cisco Setting up an Agent
  • Skills
  • Queues
  • Basic Scripting (Overview)
  • Configuring Application
  • Reporting
  • CUIC
  • Finesse

Module 10: Cisco Paging Server (InformaCast)

  • InformaCast Overview
  • InformaCast Administration
  • IP Phone Paging
  • Analog Paging
  • Multicast Requirements
  • Using InformaCast

Module 11: Troubleshooting

  • Using Troubleshooting Methodology
  • Analyze the Troubleshooting Process
  • Troubleshooting Methodology in Complex Environments
  • Define the Problem
  • Gather Facts
  • Consider Possibilities
  • Create an Action Plan
  • Implement an Action Plan
  • Observe Results
  • Restart the Problem-Solving Process
  • Document Facts
  • Using Troubleshooting and Monitoring Tools
  • Cisco Unified Serviceability
  • Cisco Unified RTMT Performance Monitor and Data Logging
  • Trace File Collection
  • Troubleshooting Common Gateway and Endpoint Registration Issues
  • IP Phone Initialization
  • Common DHCP-Related and TFTP-Related Issues
  • Using Ping to Cisco IP Phones
  • Cisco Unified IP Phone Status Messages
  • Cisco Unified IP Phone Network Configuration


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