Introduction to Jira for End Users | JumpStart to Jira

Tracking issues is a critical component of any project management strategy. JIRA provides a web based single repository for creating, tracking and reporting on feature requests, bugs reported, or managing workflow. JumpStart to Jira for End Users is a two-day, lab-intensive course for participants new to Jira, that provides them with a hands-on Jira instance to “learn by doing”. This course provides essential understanding in the practical use of the Jira in an Agile context, with an emphasis on Best Practices and practical job-ready skills.

Retail Price: $1,795.00

Next Date: 11/13/2023

Course Days: 2

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Course Objectives

This course is approximately 50% hands-on, combining expert lecture, real-world demonstrations and group discussions with machine-based practical labs and exercises.  Working in a hands-on learning environment guided by our expert Jira practitioner, you'll explore:

  • Getting started with JIRA
  • Using JIRA for Business Projects
  • Using JIRA for Agile Projects
  • Issue Management
  • Field Management
  • Screen Management
  • Workflows and Business Process
  • Searching and Filtering

Course Prerequisites

Attending students should be new to Jira (this is NOT for experienced users), and are required to have a background in basic Enterprise application development. Students should have experience working on project teams (in any capacity).

Course Agenda


Please note that this list of topics is based on our standard course offering, evolved from typical industry uses and trends. We’ll work with you to tune this course and level of coverage to target the skills you need most.

Getting started with JIRA

  • JIRA Overview
  • Core concepts
  • Terminology
  • Infrastructure
  • Users and Groups
  • JIRA roles

Using JIRA for Business Projects

  • Overview of Projects
  • Project types
  • Project screens
  • Tasks and task management
  • Project Management
  • Process Management

Using JIRA for Agile Projects

  • Overview of Agile with JIRA (very brief)
  • Kanban overview
  • Running a project with Kanban
  • Configuring agile screen
  • resolving an issue

Issue Management

  • Overview of Issues
  • Working with issues
  • Issue cloning
  • Time tracking
  • Issues and comments
  • Tasks and subtasks

Field Management

  • Overview of Fields
  • Built-in fields
  • Custom fields
  • Searching
  • Configuring JIRA for fields

Screen Management

  • Overview of JIRA screens
  • Working with screens
  • Using screen tabs
  • Issue type screens
  • associating an issue type screen a with a project
  • Customizing JIRA screens

Workflow and Business Process

  • Overview of Workflow
  • Mapping business processes
  • Managing workflows
  • Authoring a workflow
  • Updating an existing workflow
  • Workflow schemes
  • Applying a workflow to a project

Searching and Reporting

  • Overview of Searching
  • Search screens
  • Basic search
  • Advanced search with JQL
  • Working with search results
  • Reports
  • Dashboards
  • Filters
  • Gadgets
  • Charts

Summary and Best Practices

  • Looking back at the “Big Picture”
  • JIRA Administration Overview
  • Where JIRA fits into the Agile perspective
  • JIRA End-User best practices
Course Dates Course Times (EST) Delivery Mode GTR
9/25/2023 - 9/26/2023 10:00 AM - 6:00 PM Virtual Enroll
11/13/2023 - 11/14/2023 10:00 AM - 6:00 PM Virtual Enroll
12/13/2023 - 12/14/2023 10:00 AM - 6:00 PM Virtual Enroll