Transforming Customer Support with AI: Crafting Custom Assistants for Your Business
Step into the world of AI-driven enterprise support with our focused half-day course, designed for IT professionals, support managers, and decision-makers keen on revolutionizing their internal support systems. This interactive workshop will show you how to leverage your organization's existing documents and SOPs to build an AI support tool that not only answers FAQs but also guides employees through interactive SOPs, enhancing support efficiency and making information access seamless. Through lectures, case studies, and hands-on workshops, you'll learn methods for harnessing the wealth of existing internal knowledge to enhance support efficiency and accessibility through General AI (GenAI) technologies, creating customized, conversational support tools that empower employees and streamline your support processes. It's an ideal blend of strategy and action, giving you the insights and tools needed to implement immediate, impactful AI solutions in your support infrastructure.
This session is a part of our Exploring AI for the Enterprise Kick Start Series (the AI 8-Pack!), tailored to bring together business executives, stakeholders, IT professionals, and data analysts for an in-depth exploration of Artificial Intelligence within the enterprise context. This series, structured into eight concise three-hour workshops, is designed to demystify AI for a broad audience. Led by seasoned industry experts, each session is crafted to unpack the practical applications and theoretical foundations of AI, from basic principles to advanced technologies like conversational and generative AI. The workshops are interactive and engaging, combining lectures, light hands-on activities, and exposure to the latest AI tools and techniques. You can see the additional sessions in Related Courses tab. Sessions can be tuned for groups and skills of any size. Please contact us for details.
Course Objectives
Key Objectives
- Introduction to AI in Enterprise Support: Understand the role and potential of AI in enhancing enterprise support systems.
- Utilizing Internal Documents for AI Training: Learn how to effectively use your enterprise's existing documentation, such as SOPs and manuals, as data for training AI systems.
- Creating an Interactive SOP Guide: Explore the development of AI tools that allow employees to interact with SOPs in a conversational manner, facilitating easy access to information.
- Developing Comprehensive FAQ Systems: Discover methods to compile and integrate frequently asked questions into the AI system, ensuring comprehensive support coverage.
- Getting Started with GenAI: Practical steps to begin implementing General AI in your enterprise support structure, focusing on achievable, impactful applications.
Key Benefits
- Enhanced Support Efficiency: Streamline your support processes by using AI to provide quick and accurate responses based on your internal knowledge base.
- Employee Empowerment: Empower employees with instant access to information, reducing dependency on human support and increasing self-service capabilities.
- Customized AI Solutions: Learn to create AI systems that are tailored to your specific enterprise needs, utilizing your own documentation and FAQs.
- Immediate Application: Gain the know-how to start implementing GenAI solutions in your organization right away, focusing on 'low hanging fruit' for immediate impact.
Course Prerequisites
Participants, ranging from decision-makers seeking strategic insights to tech enthusiasts keen on the latest AI advancements, will find this series invaluable. It offers a unique opportunity to deepen understanding, enhance skills, and explore the potential of AI to transform business operations. Whether attending individual sessions to address specific interests or engaging with the entire suite for a comprehensive overview, attendees will leave equipped to lead AI initiatives, drive innovation, and secure a competitive edge in the rapidly evolving digital landscape.
Course Agenda
- Introduction to AI in Enterprise Support: Understand the role and potential of AI in enhancing enterprise support systems.
- Utilizing Internal Documents for AI Training: Learn how to effectively use your enterprise's existing documentation, such as SOPs and manuals, as data for training AI systems.
- Creating an Interactive SOP Guide: Explore the development of AI tools that allow employees to interact with SOPs in a conversational manner, facilitating easy access to information.
- Developing Comprehensive FAQ Systems: Discover methods to compile and integrate frequently asked questions into the AI system, ensuring comprehensive support coverage.
Getting Started with GenAI: Practical steps to begin implementing General AI in your enterprise support structure, focusing on achievable, impactful applications.
Sorry! It looks like we haven’t updated our dates for the class you selected yet. There’s a quick way to find out. Contact us at 502.265.3057 or email info@training4it.com
Request a Date