Salesforce Fundamentals for Business Users and Consultants

This class is delivered by a senior instructor with many years of real-world Salesforce consulting and sales experience. Following a general overview of Salesforce and related products, the instructor will guide participants through hands-on discovery of sales and service features, automation, reporting and dashboards. Hands-on exercises introduce Administrative customization of Salesforce with clicks-not-code, and the instructor will discuss when and why to use Apex, Visualforce and Lightning Components. Participants will learn the keys to successful change management and user adoption as well as important considerations for ongoing management of Salesforce.