Office 365 Administration and Troubleshooting (10997)

The Office 365 Administration and Troubleshooting course is designed for IT professionals who are involved in the administration, configuration, and troubleshooting of Microsoft Office 365 services. This course offers comprehensive Office 365 implementation training to help learners understand how to manage and maintain the Office 365 environment effectively. Through a series of modules, participants will learn Office 365 administration and become adept at using various tools and techniques to solve common issues.

Retail Price: $1,550.00

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Course Days: 3


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Learning Objectives and Outcomes:

  • Understand the various Office 365 services and how they integrate into the Microsoft 365 ecosystem.
  • Learn about different Microsoft 365 and Office 365 licensing options and their implications.
  • Configure and manage a Microsoft 365 tenant to meet organizational requirements.
  • Set up and manage Office 365 clients and ensure they are optimized for use.
  • Manage Office 365 using both the administrative portals and Windows PowerShell to streamline administrative tasks.
  • Troubleshoot common administrative issues in Office 365 using a structured approach.
  • Administer and resolve issues related to directory synchronization and Azure AD Connect.
  • Configure, administer, and troubleshoot Exchange Online to ensure smooth email operations.
  • Effectively manage and troubleshoot Microsoft Teams to enhance collaboration within the organization.
  • Administer SharePoint Online site collections and OneDrive for Business, including managing external users.
  • Plan and deploy Microsoft 365 Apps for enterprise, including user-driven and centralized installations.
  • Ensure compliance and security within Office 365 by administering information protection and compliance features.

Course Prerequisites

  • Basic knowledge of IT principles and an understanding of general IT practices.
  • Working experience with Windows Server administration, including roles and features.
  • Familiarity with basic networking concepts such as DNS, DHCP, and IP addressing.
  • Experience managing Windows Client operating systems such as Windows 8 or Windows 10.
  • Fundamental understanding of Microsoft Office 365 products and services.
  • Awareness of basic Microsoft security and compliance concepts.
  • Some experience with Active Directory Directory Services (AD DS) concepts and management.
  • Basic experience or understanding of Windows PowerShell command-line interface.

Please note that these prerequisites are not intended to discourage any potential learners. They are meant to provide a foundation that will help you maximize your learning experience in this course. If you are at the beginning of your IT journey, Koenig Solutions offers a variety of foundational courses to prepare you for more advanced training such as the 10997-D course.


Target Audience for 10997-D Office 365 Administration and Troubleshooting

  1. The 10997-D Office 365 Administration and Troubleshooting course is designed for IT professionals seeking expertise in Microsoft 365 services management.

  2. Target Audience:

  • IT Administrators responsible for managing Office 365 environments
  • Systems Administrators seeking to expand their skills in cloud-based solutions
  • Network Administrators aiming to oversee Office 365 deployments and troubleshooting
  • Technical Support Engineers focusing on resolving Office 365 service issues
  • Help Desk Technicians who provide end-user support for Microsoft 365 Apps
  • IT Professionals looking to understand Office 365 licensing and tenant configurations
  • Security Administrators responsible for Office 365 security and compliance features
  • Exchange and SharePoint Administrators transitioning to cloud services
  • Microsoft 365 Managed Service Providers (MSPs) offering administration and support
  • Professionals preparing for Microsoft certification exams related to Office 365
  • IT Consultants who design and implement Office 365 solutions for clients
  • IT Managers overseeing teams that administer Office 365 environments
  • Solutions Architects involved in planning Office 365 deployments
  • Office 365 Power Users who need deeper insights into administration and troubleshooting

Course Outline

Module 1: Office 365 services overview

This module describes Office 365 services, licensing, tenant, and clients.

Lessons

  • Overview of Office 365 services
  • Office 365 licensing overview
  • Office 365 tenant configuration
  • Office 365 clients

Lab : Office 365 services overview

  • Setting up Office 365 lab environment
  • Office 365 Domain Name System (DNS) management
  • Office 365 service configuration

After completing this module, students will be able to:

  • Describe Office 365 services.
  • Explain Office 365 licensing.
  • Configure an Office 365 tenant.
  • Describe Office 365 clients.

Module 2: Office 365 administration, tools, and techniques

This module describes the tools used for Office 365 administration.

Lessons

  • Managing Office 365 with administrative portals
  • Managing Office 365 with Windows PowerShell
  • Managing administrative access in Office 365
  • Troubleshooting administration in Office 365

Lab : Administering Office 365

  • Using administrative portals
  • Administering Office 365 with Windows PowerShell
  • Configuring delegated administrators
  • Troubleshooting administrative access in Office 365

After completing this module, students will be able to:

  • Manage Office 365 with administrative portals.
  • Manage Office 365 with Windows PowerShell.
  • Manage administrative access in Office 365.
  • Troubleshoot administration in Office 365.

Module 3: Administering and troubleshooting directory synchronization and directory objects

This module describes how to administer and troubleshoot directory synchronization with Azure AD Connect, and how to administer user and group objects in Office 365.

Lessons

  • Directory synchronization and federation overview
  • Azure AD Connect management
  • Managing users and groups objects in Office 365
  • Troubleshooting objects and directory synchronization in Office 365

Lab : Administering directory synchronization, users, and groups in Office 365

  • Configuring Azure AD Connect
  • Managing Office 365 users and groups by using the Office 365 admin center
  • Managing Office 365 password policies
  • Troubleshooting users and directory synchronization

After completing this module, students will be able to:

  • Describe directory synchronization and federation overview.
  • Explain Azure AD Connect management.
  • Manage users and group objects in Office 365.
  • Troubleshoot objects and directory synchronization in Office 365.

Module 4: Administering and troubleshooting Microsoft Exchange Online

This module describes how to administer and troubleshoot Exchange Online service in Office 365.

Lessons

  • Overview of Exchange Online management
  • Administering Exchange Online recipients
  • Administering client access policies in Exchange Online
  • Troubleshooting Exchange Online

Lab : Administering and troubleshooting Exchange Online

  • Configuring and administering Exchange Online recipients
  • Configuring delegated administration
  • Configuring client access policies
  • Troubleshoot Exchange Online

After completing this module, students will be able to:

  • Describe Exchange Online management.
  • Administer Exchange Online recipients.
  • Administer client access policies in Exchange Online.
  • Troubleshoot Exchange Online.

Module 5: Administering and troubleshooting Skype for Business

This module describes how to administer and troubleshoot Skype for Business service in Office 365.

Lessons

  • Skype for Business management overview
  • Administering users and connectivity in Skype for Business
  • Troubleshooting Skype for Business

Lab : Administering Skype for Business Online

  • Configuring Skype for Business Online organization settings
  • Configuring Skype for Business Online user settings
  • Troubleshooting Skype for Business Online

After completing this module, students will be able to:

  • Describe Skype for Business management.
  • Administer users and connectivity in Skype for Business Office 365 tenant
  • configuration.
  • Troubleshoot Skye for Business.

Module 6: Administering and troubleshooting SharePoint Online

This module describes how to administer and troubleshoot SharePoint Online service in Office 365.

Lessons

  • SharePoint Online management overview
  • Administering SharePoint Online site collections
  • Administering external users in SharePoint Online
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online

Lab : Configuring and administering SharePoint Online

  • Configuring SharePoint Online settings
  • Creating and configuring a SharePoint site collection
  • Configuring and verifying external user sharing
  • Configuring OneDrive for Business
  • Troubleshooting SharePoint Online

After completing this module, students will be able to:

  • Describe SharePoint Online management.
  •  Administer SharePoint Online site collections.
  • Administer external users in SharePoint Online.
  • Plan and configure OneDrive for Business.
  • Troubleshoot SharePoint Online.

Module 7: Planning and deploying Office 365 ProPlus

This module describes how to plan and implement the deployment of Office 365 ProPlus.

Lessons

  • Overview of Office 365 ProPlus
  • Managing user-driven Office 365 ProPlus deployments
  • Troubleshooting Office 365 ProPlus deployments

Lab : Managing Office 365 ProPlus installations

  • Preparing Office 365 ProPlus installations
  • Managing user-driven Office 365 ProPlus installations
  • Managing centralized Office 365 ProPlus installations
  • Troubleshooting Office 365 ProPlus deployments

After completing this module, students will be able to:

  • Describe Office 365 ProPlus.
  • Manage user-driven Office 365 ProPlus deployments.
  • Troubleshoot Office 365 ProPlus deployments.

Module 8: Administering and troubleshooting compliance and security in Office 365

This module describes how to administer and troubleshoot compliance and security features in Office 365.

Lessons

  • Overview of compliance features in Office 365
  • Administering Azure Rights Management in Office 365
  • Administering compliance features in Office 365
  • Configuring and administering email security in Office 365
  • Troubleshooting Office 365 compliance and protection

Lab : Configuring and troubleshooting compliance and security

  • Configuring Rights Management in Office 365
  • Configuring compliance features
  • Configuring email protection
  • Troubleshooting security and compliance

After completing this module, students will be able to:

  • Describe compliance features in Office 365.
  • Administer Azure Rights Management in Office 365.
  • Administer compliance features in Office 365.  
  • Configure and administer email security in Office 365.
  • Troubleshoot Office 365 compliance and protection.


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