Microsoft Outlook: Email Essentials

In this course, you will use Outlook to send, receive, and manage email messages, manage your contact information, schedule appointments and meetings, create tasks and notes for yourself, and customize the Outlook interface to suit your working style. This course is the first in a series of two Microsoft® Office Outlook® 2016 courses. It will provide you with the basic skills you need to start using Outlook 2016 to manage your email communications, contact information, calendar events, tasks, and notes.

Retail Price: $160.00

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In this course, you will use Outlook to manage your email communications, including composing, reading, and responding to emails; schedule appointments and meetings; manage contact information; schedule tasks and create notes; customize message response options; and organize your mail.

You will:

  • Navigate Outlook 2016 to read and respond to email.
  • Use the Address Book, and format and spell check new messages.
  • Attach files and insert illustrations to messages.
  • Customize read and response options.
  • Use flags, categories, and folders to organize messages.
  • Create and work with Contacts.
  • Create appointments and schedule meetings in Calendar.
  • Create and work with Tasks and Notes.



This course is intended for people who have a basic understanding of Microsoft® Windows® and need to know how to use Outlook as an email client to manage their email communications, calendar appointments, contact information, and other communication tasks. In addition to creating and sending email, this course will introduce you to organizing your mail, working with attachments, formatting message text, scheduling meetings, and responding to meeting invitations.



To ensure your success in this course you should have end-user skills with any current version of Windows, including being able to start and close applications, navigate basic file structures, and manage files and folders is recommended.

Course Outline

Lesson 1: Getting Started with Outlook 2016

Topic A: Navigate the Outlook Interface

- Email

- Email Addresses

- Microsoft Outlook 2016

- Office Online Apps

- Items and Folders

- Components of the Outlook Interface

- The Ribbon

- Outlook Ribbon Tabs

- The Backstage View

- Mail View

- Mail Folders

- Read and Unread Messages

- Message Icons

- Calendar View

- Contacts View

- Tasks View

- Notes View

- Peeks

- How to Change the To-Do Bar

- Navigating the Outlook 2016 Interface

Topic B: Work with Messages

- The Message Form

- Message Form Tabs

- Creating and Sending an Email

- Message Response Options

- Inline Replies

- Compose Tools Tab

- Reading and Responding to an Email

- Print Options

- Printing an Email Message

- The Deleted Items Folder

- How to Perform Basic Mail Functions

- Deleting Email Messages

- Microsoft OneDrive

- Signing in to Office 365 and OneDrive (Optional Instructor Demo)

- Outlook on the Web

- Navigating in Outlook on the Web (Optional Instructor Demo)

Topic C: Access Outlook Help

- Tell Me Feature

- Outlook Help

- Outlook Help Toolbar Buttons

- How to Access Outlook Help

- Using the Tell Me Feature


Lesson 2: Formatting Messages

Topic A: Add Message Recipients

- The Address Book

- Microsoft Exchange Server

- Global Address List

- MailTips

- How to Add Recipients to an Email Message

- Using the Address Book when Composing a New Message

Topic B: Check Spelling and Grammar

- The AutoCorrect Feature

- The Spelling and Grammar Checker

- Components of the Spelling and Grammar Dialog Box

- How to Check Spelling and Grammar

- Checking Spelling and Grammar in a Message

Topic C: Format Message Content

- Message Formats

- Paste Options

- Paste Special

- Live Preview

- The Mini Toolbar

- Save a Message as a Draft

- How to Change Message Format and Apply Formatting

- Formatting Message Content


Lesson 3: Working with Attachments and Illustrations

Topic A: Attach Files and Items

- Attachments

- Guidelines for File Type and Attachment Size

- Attachment Sources

- Cloud Attachments

- Outlook Items as Attachments

- Attachment Reminder

- Policy Tip

- Attaching a File to a Message

- Attachment Options

- Attachment Preview

- How to Attach Files and Outlook Items

- Working with Received Attachments

Topic B: Add Illustrations to Messages

- The Illustrations Command Group

- Pictures and Online Pictures

- SmartArt

- The Screenshot Tool

- The Text Command Group

- WordArt

- Contextual Tabs and Tools

- Galleries

- How to Insert Illustrations into Messages

- Inserting an Image into an Email Message

- Styles

- Themes

- How to Add Styles and Themes to Messages

- Using Styles and Themes in Messages

Topic C: Manage Automatic Message Content

- Outlook Options

- Stationery and Fonts

- Font Options

- Changing Font Options

- Signatures

- How to Manage Stationery, Themes, and Signatures

- Creating and Applying an Email Signature


Lesson 4: Customizing Message Options

Topic A: Customize Reading Options

- Desktop Alerts

- Pane Views

- Message Preview

- Conversations

- How to Customize Your Reading Options for Messages

- Customizing Your Reading Options

Topic B: Track Messages

- The InfoBar

- Voting Options

- Tracking Options

- How to Use Voting and Tracking Options

- Using Voting and Tracking Options

Topic C: Recall and Resend Messages

- The Resend Option

- The Recall Option

- How to Resend or Recall Messages

- Recalling a Sent Message

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