MacOS Support Essentials 14 (Sonoma)
MacOS Support Essentials 14 is a top-notch primer for anyone who needs to support, troubleshoot, or optimize macOS Sonoma, such as IT professionals, technicians, help desk specialists, and ardent Mac users. You'll find in-depth, step-by-step instructions on everything from upgrading, updating, reinstalling and configuring macOS Sonoma to setting-up network services.
Retail Price: $2,300.00
Next Date: 01/06/2025
Course Days: 3
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Objectives
After you’ve completed the guide, you should be able to:
- Explain how macOS Sonoma works
- Explain the best practices for updating, upgrading, reinstalling, configuring, and using macOS Sonoma
- Explain macOS Sonoma troubleshooting and repair procedures
- Use appropriate tools and techniques in macOS Sonoma to diagnose and resolve issues
Audience
Whether you’re an experienced system administrator or you just want to dig deeper into macOS, you’ll learn to update, upgrade, reinstall, configure, maintain, diagnose, and troubleshoot macOS Sonoma.
- Anyone who needs to support, troubleshoot, or optimize macOS Sonoma, such as IT professionals, technicians, help desk specialists, and ardent Mac users.
Prerequisites
- Recommended knowledge: macOS familiarity Basic computer navigation skills Recommended Equipment: Computer running macOS
Topics
- Installation and Configuration a. Introduction to macOS b. Update, Upgrade, or Reinstall macOS c. Set Up and Configure macOS d. Use the Command Line e. Use macOS Recovery f. Update macOS
- User Accounts a. Manage User Accounts b. Manage User Home Folders c. Manage Security and Privacy d. Manage Password Changes
- File Systems a. Manage File Systems and Storage b. Manage FileVault c. Manage Permissions and Sharing d. Use Hidden Items, Shortcuts, and File Archives
- Data Management a. Manage System Resources b. Use Metadata, Spotlight, and Siri c. Manage Time Machine
- Apps and Processes a. Install Apps b. Manage Files c. Manage and Troubleshoot Apps
- Network Configuration a. Manage Basic Network Settings b. Manage Advanced Network Settings c. Troubleshoot Network Issues
- Network Services a. Manage Network Services b. Manage Host Sharing and Personal Firewall
- System Management a. Troubleshoot Peripherals b. Manage Printers and Scanners c. Troubleshoot Startup and System Issues
| Course Dates | Course Times (EST) | Delivery Mode | GTR | |
|---|---|---|---|---|
| 12/16/2024 - 12/18/2024 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 1/6/2025 - 1/8/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 1/27/2025 - 1/29/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 3/10/2025 - 3/12/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 3/31/2025 - 4/2/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 4/21/2025 - 4/23/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 5/12/2025 - 5/14/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 6/2/2025 - 6/4/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 6/23/2025 - 6/25/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll | |
| 7/14/2025 - 7/16/2025 | 9:00 AM - 5:00 PM | Virtual | Enroll |