ITIL v5 AI Governance Course

Class includes an exam voucher. The ITIL® AI Governance module is designed to help professionals govern, manage, and apply AI responsibly within digital products and services. As part of the evolving ITIL framework, this course focuses on the policies, practices, and decision-making approaches needed to support safe, ethical, and value-driven AI adoption. Unlike many ITIL courses, ITIL Foundation is not a prerequisite for this class. This course is intended for a broad audience involved in AI-related decisions, delivery, oversight, or risk management—not only for professionals already trained in ITIL. Whether you work in IT, product management, governance, compliance, security, risk, data, operations, or digital transformation, this course is expected to provide practical guidance for governing AI in real-world organizational environments.

Retail Price: $2,590.00

Next Date: 10/20/2026

Course Days: 4


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Why AI Governance Matters

AI introduces opportunities for speed, insight, and innovation—but also new challenges. Unlike traditional technologies, AI systems can evolve over time, behave unpredictably, and create ongoing compliance, bias, transparency, and accountability concerns.

That means AI governance is not a one-time checkpoint. It requires continuous oversight across the lifecycle of AI-enabled products and services, from design and deployment to monitoring, review, and improvement.

Who Should Attend

This course is intended for professionals involved in AI strategy, delivery, oversight, or assurance, including:

  • IT and digital leaders
  • IT service managers
  • Product managers and product owners
  • AI governance and risk professionals
  • Compliance, security, and privacy stakeholders
  • Transformation and innovation leaders
  • Anyone involved in the adoption, management, or oversight of AI in the enterprise

Key Benefits

  • Understand how to govern AI in a practical business context
  • Build confidence in addressing ethical, regulatory, and operational concerns
  • Learn how AI governance supports trust, resilience, and sustainable value creation
  • Connect AI oversight to service management and digital product thinking

What This Course Is Expected to Cover

  • Core principles of AI governance
  • Responsible and ethical AI adoption
  • AI-related risk identification and mitigation
  • Governance frameworks for AI-enabled services
  • Transparency, accountability, and oversight
  • Data governance and regulatory alignment
  • Integration of AI governance into service management and digital operating models
Course Dates Course Times (EST) Delivery Mode GTR
10/20/2026 - 10/23/2026 10:00 AM - 2:00 PM Virtual Enroll