ITIL v4 Practitioner: IT Asset Management (ITAM) with Exam
The ITIL 4 Practitioner: IT Asset Management training is a single module course, delivered in 8 hours. It is part of the Plan, Implement & Control (5 day) bundle. This course is tailored for IT professionals seeking to understand the the key concepts, principles, value and challenges of the IT asset management (ITAM) practice at both strategic and operational levels. It focuses on how to plan and manage the full lifecycle of all IT assets, to help the organization maximize value, control costs, manage risks, support decision-making about the purchase, re-use, retirement, and disposal of IT assets, and meet regulatory and contractual requirements.
ITIL 4 Practitioner: IT Asset Management enables professionals to:
- Ensure that the organization has relevant information to enable informed decisions throughout the lifecycle of its IT assets
- Continually monitor and optimize the utilization and maintenance of IT assets
- Increase compliance with legal and regulatory requirements
- Increase alignment of IT investments with evolving business objectives and needs
- Measure, assess and develop the ITAM practice capability by using the ITIL Maturity Model
Audience: The target audience includes:
- IT Asset Managers: Professionals directly responsible for the lifecycle management of IT assets, from procurement to disposal
- IT Service Management Professionals: ITSM practitioners who work in roles related to ITIL practices like service configuration, incident, and change management, as ITAM ties closely with these areas
- IT Operations Staff: Teams involved in daily operations and maintenance of IT assets, ensuring they meet performance, compliance, and business needs
- Procurement Specialists: Individuals handling the acquisition of IT resources and needing insights into optimizing investments and managing vendor relationships
- Compliance and Risk Managers: Professionals focused on ensuring adherence to software licenses, hardware warranties, and regulatory requirements
- IT Governance Teams: Executives and leaders responsible for ensuring IT operations align with organizational strategies and regulatory frameworks
- Financial Managers in IT: Teams managing budgets, cost optimization, and financial planning related to IT assets
- Service Desk and Support Teams: Frontline teams who interact with asset-related incidents or requests, requiring an understanding of ITAM processes
The course is particularly beneficial for individuals and organizations aiming to:
- Improve asset visibility and control
- Optimize costs and investments in IT
- Reduce risks associated with non-compliance or mismanagement
- Enhance alignment of IT asset management with overall business strategies
Prerequisites:
- Complete pre-class reading assignment
- ITIL Foundation
- Even if your ITIL 4 Foundation certificate is expired, you can still attend any higher level ITIL 4 course from ITSM Academy. Every successful pass of an ITIL PeopleCert exam, will extend the previous expired certificates to the renewal date of the most recent ITIL PeopleCert exam.
- Attend accredited training course (mandatory)
Outline
Introduction to IT Asset Management
In this module, you will learn how to:
- Understand the purpose and description of the ITIL IT asset Management Practice
- Familiarize yourself with the common terms and concepts
- Learn the scope of the IT asset Management Practice Area
- Explain practice success factors
- Identify key metrics
Module 2: Value Streams and Processes
In this module, you will learn how to:
- Apply processes to fulfill the purpose of the practice
- Assess value stream contribution
Module 3: Organizations and People
In this module, you will learn how to:
- Define roles, competencies, and responsibilities
- Understand organizational structure and teams
Module 4: Information and Technology
In this module, you will learn how to:
- Facilitate information exchange
- Implement automation and tooling
Module 5: Partners and Suppliers
In this module, you will learn how to:
- Identify the dependencies of the practice on third parties
- Recognize how partners and suppliers can support the practice
Module 6: Capability Assessment and Development
In this module, you will learn how to:
- Evaluate the practice capability levels
- Conduct capability self-assessment
- Develop IT asset management capability
Module 7: Recommendations for Practice Success
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