Business Processes in SAP S/4HANA Sales
In this course, you will learn about the fundamental business processes in SAP S/4HANA Sales. In addition, you will learn how to perform the most important functions in the sales process chain, from presales to customer payment, in the SAP S/4HANA system. The areas of materials management, manufacturing (make-to-order process), and financial accounting from the perspective of sales are also touched on.
Skills Gained
This course will prepare you to:
- Navigate in SAP S/4HANA using the SAP Fiori Launchpad
- Maintain master data for sales processes
- Execute sales processes
- Describe features that are relevant during the process (e.g. availability check)
- Handle customer complaints
- Utilize reporting functions in sales
Who Can Benefit
- Application Consultant
- Business Process Owner / Team Lead / Power User
- Program / Project Manager
- User
Prerequisites
- Basic business knowledge of processes in sales
- Recommended: S4H00
Course based on software release
- SAP S/4HANA 1909 FP00
Content
Navigation with SAP Fiori
- Identifying Key Features of SAP Fiori
Enterprise Structures
- Identifying Enterprise Structures in SAP S/4HANA Sales
Overview of Sales Processes
- Executing SAP S/4HANA Sales Processes
- Processing Sales Documents
- Processing Outbound Deliveries
- Shipping Goods
- Processing Billing Documents
Master Data
- Maintaining Business Partner Master Data
- Maintaining Material Master Data
- Maintaining Customer-Material Info Records
- Maintaining Condition Master Data for Pricing
- Explaining Additional Master Data Topics
Automatic Data Determination and Scheduling
- Analyzing the Results of Automatic Data Determination
- Analyzing the Results of Delivery and Transportation Scheduling
Availability Check
- Performing an Availability Check – Basics
- Performing an Availability Check - Further Topics
Collective Processing
- Executing Collective Processing
Additional Processes in Sales
- Using Presales Documents
- Executing Make-to-Order Production
- Selling Service Products
Complaints Processing
- Creating Credit Memo Requests
- Cancelling Billing Documents
- Creating Returns
Monitoring and Sales Analytics
- Utilizing the Sales Order Fulfilment Monitor
- Using Analytical Apps
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