Business Process Modeling (BA05-BP)

Course Outline:

Section 1: Introduction and Definition
• What is Business Process Modelling?
• Impact of Business Process Changes
• Benefits of Business Process Modelling
• Business Process Methods? Challenges with Process Modelling
• Role and responsibilities – Underlying competencies
• Exercise: Describe a current process that you are using

Section 2: Basics - An Overview of Governance
• An overview of governance
• Key governance questions to ask
• What happens if you don’t have effective governance?
• Typical Project cycle
• Importance of Requirements Communication
• Technique: RACI Matrix
• Exercise: Use a RACI matrix to capture roles and responsibilities

Section 3: Phases - Mapping the Business Problem
  Business Analysis Process
  Why do we model processes?
  Phases of Process Management.
  What is wrong with our process models?
  Go from Vision to Deliverable
  Define a strategic outcomes map
  Define a Business model and relevant processes
  Technique: Business Model Canvas
  Exercise: Use the Business Model to capture key processes

Section 4: Process Monitoring and Documentation - Modelling simple structures
  Review: Why use Business Process Modelling?
  When do you use Business Process Modelling?
  What are simple Business Process Modelling structures?
  BPMN 2.0 Cheat sheet – Describe the elements of Business Process Modelling
  AS-IS vs. TO-BE Modelling
  Exercise: Create an AS-IS process diagram
  Exercise: Create an TO-BE process diagram

Section 5: Targets and Figures - Modelling complex structures
  It is important to follow up a critical approach to Business Process Modelling
  What are complex Business Process Modelling structures?
  When to use complex Business Process Modelling structures
  Principles of the Modelling procedure
  Four phases of model construction
  Exercise: Update your AS-IS diagram using the new components

  Exercise: Update your TO-BE diagram using the new components

Section 6: The BPM Lifecycle - Analyzing process models
  Identifying poor process models
  Creating process models that everyone can understand
  Identify criteria for a well-defined process
  Review: What can go wrong
  What makes Business Process Modelling work
  Exercise: Group Discussion – Give examples of poor process models that you have seen in the past

Section 7: Implementation - Process mapping versus process Modelling
  Determine when to create a process map
  Determine when to create a process model
  Asking the four “Ares”
  Review: Business Process Mapping
  Exercise: Group Discussion – What are the next steps to a successful implementation

Section 8: Additional resources
  More useful links
  Business Process Modelling free editors
  BA Resources