Apple Device Technician

Objectives

Upon completion of the Apple Device Technician course, students will be able to:

-Identify and explore the controls on various iOS and iPadOS devices and practice navigating on them
-Identify the iOS devices that have Apple-speci?c components, such as NFC, the Secure Element, the motion coprocessor, and the Taptic Engine
-Describe various iOS and iPadOS features, including mailboxes and VIPs, audio source on iPhone, alerts and noti?cations, passcode options, and privacy settings
-De?ne and explore iOS and iPadOS services, such as Apple ID and its function within the Apple ecosystem, iCloud and its associated services
-Describe the steps in the device setup and activation process, including any issues that may arise
-Describe the bene?ts of and requirements for iCloud backups
-List common resolutions for battery-related issues
-Discuss how to use engaging questions to better troubleshoot an end-user issue, including appropriate open and closed questions and overall logical question progression
-Describe how to use the tools and resources that are available to evaluate the device and issue
-Discuss speci?c questions that help to identify the problem category of an end user’s issue (educational, environmental, software, or hardware opportunities). Use Apple documentation, approved tools, and appropriate service strategies

Audience

This is an FMC-custom designed course delivered online intended for anyone wishing to advance their skills troubleshooting and repairing the late model Apple mobile devices. All repair demonstrations will be live online using multi cameras illustrating the details of each repair. Students will have the option to do optional lab work at home.