Apple Device Support

Mobile Device Management

Locate MDM configuration profiles on Apple devices to determine if the device is managed.

• Getting to Know MDM

Determine which device and user functions and settings MDM manages or restricts on an Apple device.

• Reviving iPhone or iPad Using Apple Configurator
• Getting to Know MDM
• Review MDM payloads for Apple devices
• Dynamic WEP, WPA Enterprise, and WPA2 Enterprise MDM settings for Apple devices
• Installing and enforcing software updates for Apple devices

Recognize how MDM is used to configure available Setup Assistant options during device setup.

• Getting to Know MDM
• Manage Setup Assistant for Apple devices

Troubleshoot issues with accessing an organization’s resources due to unenrolling a user-owned device from MDM.

• Getting to Know MDM
• Reenroll devices in MDM

Apple Account and iCloud

Describe the difference between a Managed Apple Account and a personal Apple Account.

• Getting to Know Managed Apple Accounts
• Service access with Managed Apple Accounts
• How to create a new Apple Account

Describe how Apple devices provide data privacy and data security when users sign in with both a

Managed Apple Account and a personal Apple Account.

• Getting to Know Managed Apple Accounts
• Security of iCloud Backup

List and describe iCloud features and services.

• Getting to Know iCloud and Continuity
• Backing Up iPhone or iPad

Describe Continuity features that are available on Apple devices and identify the requirements to use them.

• Getting to Know iCloud and Continuity
• Sharing Files with AirDrop on Mac
• Continuity features and requirements for Apple devices
• Universal Control: Use a single keyboard and mouse between Mac and iPad

Device Setup, Backup, and Restore

Describe system startup, restore, and recovery options that are available in macOS Recovery.

• Troubleshooting Mac Startup Issues
• Use macOS Recovery on a Mac with Apple silicon
• Ways to start up your Mac
• Set Recovery Lock Command | Apple Developer Documentation
• Startup security in macOS

Troubleshoot issues while you set up iPhone or iPad.

• Use the Finder, Apple Devices, or iTunes to transfer data from your previous iOS device to your new iPhone or iPad

Identify iPhone and iPad content, data, and settings not included in an iCloud, Mac, or Apple Configurator for Mac backup.

• Backing Up iPhone or iPad
• About encrypted backups on your iPhone, iPad, or iPod touch
• If you can’t remember the password for your iPhone, iPad, or iPod touch encrypted backup

Troubleshoot issues while you back up iPhone or iPad to iCloud, Mac, or Apple Configurator for Mac.

• Backing Up iPhone or iPad
• About encrypted backups on your iPhone, iPad, or iPod touch

Restore iPhone or iPad to factory settings using the device itself, a Mac, or Apple Configurator.

• Restoring iPhone or iPad to Factory Settings

Describe the different boot modes for a Mac with Apple silicon.

• Troubleshooting Mac Startup Issues
• Start up your Mac in safe mode

Restore iPhone or iPad using recovery mode.

• Reviving iPhone or iPad Using Apple Configurator
• If you can’t update or restore your iPhone or iPod touch

Resolve system startup, restore, and recovery issues on a Mac with Apple silicon using macOS Recovery.

• Troubleshooting Mac Startup Issues
• If your Mac doesn’t start up all the way
• Use macOS Recovery on a Mac with Apple silicon
• If your Mac starts up to a question mark

Users and Authentication

Manage profiles in Safari on Mac.

• Use profiles in Safari on Mac

Create and use passkeys on Apple devices.

• Use passkeys to sign in to apps and websites on iPad

Reset a user account password on Mac using an administrator account. 

• Resetting Login Passwords
• Change a password or user picture on Mac

Identify which accessibility features are available on Apple devices.

• Zoom in on what’s onscreen on Mac

Explain how to quickly turn accessibility features on and off on Apple devices.

• Get started with accessibility features on Mac
• Use your keyboard like a mouse with Mac

Describe how accessibility features on Apple devices support users’ vision, mobility, hearing, speech, and cognitive needs.

• Navigate your Mac using Full Keyboard Access

Network

Identify common Wi-Fi network types: public or open networks, private or secured networks, and captive or subscription networks.

• Configuring Wi-Fi Settings on iPhone or iPad
• Secure access to wireless networks
• Use captive Wi-Fi networks on your iPhone or iPad

Identify the Wi-Fi authentication and encryption protocols that Apple devices support.

• Configuring Wi-Fi Settings on iPhone or iPad
• Secure access to wireless networks

Explain why Apple devices use a different MAC address with each Wi-Fi network.

• Troubleshooting Network Connectivity on Mac
• Use private Wi-Fi addresses on Apple devices

Stop or resume using a private address with a specific Wi-Fi network on iPhone and iPad devices.

• Configuring Wi-Fi Settings on iPhone or iPad
• About private Wi-Fi addresses and enterprise networks
• Use private Wi-Fi addresses on Apple devices

Configure advanced Wi-Fi network settings on Apple devices.

• Configuring Wi-Fi Settings on iPhone or iPad
• Set advanced network settings in iOS Setup Assistant

Manage Network settings on Mac.

• Troubleshooting Wi-Fi Connectivity on Mac
• Change DNS settings on Mac

Explain the purpose of changing the network service order on Mac.

• Troubleshooting Network Connectivity on Mac
• Change the order of the network services your Mac uses

Troubleshoot Wi-Fi network configurations and connections on Apple devices.

• Configuring Wi-Fi Settings on iPhone or iPad
• Troubleshooting Wi-Fi Connectivity on Mac
• Troubleshoot joining a Wi-Fi network on Mac
• If you can’t connect to a Wi-Fi network on Mac
• If your iPhone or iPad won’t connect to a Wi-Fi network

Analyze a Mac computer’s Wi-Fi network connection to the internet using wireless diagnostics.

• Troubleshooting Wi-Fi Connectivity on Mac
• Use Wireless Diagnostics on your Mac

Troubleshoot issues with connecting to Personal Hotspot.

• Using Personal Hotspot
• If Personal Hotspot is not working on your iPhone or iPad (Wi-Fi + Cellular)

Privacy and Security

Manage Privacy & Security settings.

• Managing Privacy on Mac
• About system extensions and macOS
• Control app tracking permissions on iPhone

Manage settings to share content and services.

• Using Personal Hotspot
• Use Instant Hotspot, Auto-Join Hotspot, or Family Sharing to connect to your Personal Hotspot without entering a password 

Manage Location Services and app location access.

• Managing Privacy and Security on iPhone or iPad
• Manage Location Services settings

Reset all or specific privacy database permissions using the tccutil command in Terminal.

• Managing Privacy on Mac

Describe how System Integrity Protection in macOS protects specific critical file system locations.

• System Integrity Protection
• About System Integrity Protection on your Mac

Describe Rapid Security Response and how MDM can manage it on Apple devices.

• Rapid Security Responses on Apple devices

Managing Software, Apps, and Content

Update iOS, iPadOS, or macOS.

• Update your iPhone or iPad

Manage automatic software updates on Apple devices.

• About software updates for Apple devices
• Update macOS on Mac

Troubleshoot issues while updating iOS, iPadOS, or macOS.

• If your iPhone or iPad won’t update
• Installing and enforcing software updates for Apple devices

Troubleshoot unresponsive apps on Apple devices.

• Troubleshooting Apps on iPhone or iPad
• If an app freezes or quits unexpectedly on Mac
• Quit and reopen an app on iPhone
• If an app on your iPhone or iPad stops responding, closes unexpectedly, or won’t open

Share content between Apple devices using AirDrop.

• Sharing Files with AirDrop on Mac
• Sharing Files with AirDrop on iPhone or iPad
• Use AirDrop to send items to nearby Apple devices

Troubleshoot AirDrop settings and functions on Apple devices.

• Sharing Files with AirDrop on iPhone or iPad

Manage storage space on Mac.

• Optimize storage space on your Mac
• See used and available storage space on your Mac
• File system formats available in Disk Utility on Mac
• If the Trash contains recovered files on Mac

System Diagnostics

Diagnose macOS startup, installation, and recovery issues by viewing recovery logs.

• Use macOS Recovery on a Mac with Apple silicon

Capture and submit logs using sysdiagnose on Apple devices.

• Using Sysdiagnose to Troubleshoot iOS or iPadOS
• Use AssistiveTouch on your iPhone, iPad, or iPod touch
• Sysdiagnose Instructions

Locate the sysdiagnose log file on iPhone and iPad devices.

• Using Sysdiagnose to Troubleshoot iOS or iPadOS

View a system report on Mac to identify and troubleshoot hardware issues.

• System Information User Guide for Mac

Describe what Activity Monitor does and when you would use it.

• Using Activity Monitor
• View energy consumption in Activity Monitor on Mac
• View cache activity in Activity Monitor on Mac

Run system diagnostics reports in Activity Monitor.

• Using Activity Monitor
• Run system diagnostics in Activity Monitor on Mac

Close unresponsive apps and processes using Activity Monitor.

• Using Activity Monitor
• Quit an app or process in Activity Monitor on Mac

Describe what Console does and when you would use it.

• Using Console
• View reports in Console on Mac

Identify issues on Mac using Console error, hang, and crash messages.

• Using Console
• View log messages in Console on Mac