Advanced Windows Troubleshooting and Support

At Course Completion

After completing this course, students will be able to:

• Describe the processes involved in planning and using a troubleshooting methodology for Windows.
• Troubleshoot startup issues and operating system services on a Windows device.
• Resolve issues related to hardware devices and device drivers.
• Troubleshoot problems that result in a Windows blue screen of death (BSOD).
• Troubleshoot Windows devices remotely.
• Troubleshoot issues related to network connectivity.
• Troubleshoot client configuration failures and GPO application issues.
• Troubleshoot issues related to user settings.
• Troubleshoot remote connectivity issues.
• Resolve issues related to accessing resources from computers that are domain-joined.
• Troubleshoot issues related to application installation and operation.
• Recover and protect data on a Windows computer.

Audience Profile

Get the knowledge and skills to support Windows 10 and 11 PCs and devices in a Windows Server domain environment with this advanced troubleshooting training course. In this 5-day class you’ll benefit from an instructor with decades of experience in Windows troubleshooting, as well as extensive “break-fix” hands-on labs. You’ll gain mastery in providing escalation-tier support to Windows users and other IT staff in medium to large organizations.

Before taking this class, you must have a strong understanding of Windows 10 configuration and troubleshooting in enterprise environments. This course focuses on how to troubleshoot advanced technical issues with Windows client computers, with an emphasis on Windows 10.

Prerequisites

Students must have at least one year of experience deploying and supporting Windows 10 or 11 in an enterprise environment. This class does NOT teach how to use or navigate Windows, it is focused on troubleshooting features that the student is already familiar with.

Before attending this course, students should also have:

• Intermediate level of experience with networking fundamentals, including Transmission Control Protocol /Internet Protocol (TCP/IP), NetBIOS name resolution, and Domain Name System (DNS).
• Familiarity with Microsoft Active Directory including Group Policy and user, computer, and group management.
• Basic familiarity in Windows Server fundamentals including the use of Hyper-V and the Microsoft Management Console (MMC).

Outline

• Course Introduction and Administrative Topics
• Overview of Windows 10 and 11
• Implementing a Troubleshooting Methodology
• Troubleshooting Startup Issues
• Troubleshooting BitLocker Issues
• Performing System Recovery
• Troubleshooting Hardware, Device Drivers. and Blue Screens
• Troubleshooting Network Connectivity Issues
• Troubleshooting Group Policy and Active Directory Issues
• Troubleshooting User Profile Issues
• Troubleshooting File and Printer Access
• Troubleshooting Applications