Understanding Root Cause Analysis

About this Course

Root Cause Analysis (RCA) is a structured, team based, analytical approach that when used correctly can alleviate recurring problems within an organization. In this course, participants will learn to apply several practical, systematic methods for analyzing incidents and problems to uncover root causes. Understanding of these techniques will be reinforced by exercises as we explore effective ways of gathering data for root cause analysis and how to determine which problems should be analyzed. We will also discuss how to design, develop, and implement a root cause analysis program for your organization.

Business success is dependent on effective resolution of the problems that present themselves every day. Often the same or similar problems continue causing repeated losses in time or money and your staff become experts at fixing rather than preventing the problems. Learn to find and fix root causes and develop corrective actions that will effectively eliminate or control these problems.

Audience Profile

Executives, Project Managers, Business Analysts, Business and IT stakeholders working with analysts, Quality and process engineers, technicians, corrective action coordinators or managers; supervisors, team leaders, and process operators; anyone who wants to improve their ability to solve recurring problems.

At Course Completion

Upon completing this course, students will be able to:

• Learn how to initiate a root cause analysis and gather data for investigating process and non-process incidents
• Demonstrate how to collect data through interviews and analysis
• Apply powerful techniques to identify and know the difference between symptoms and root causes
• Learn to know when to use the appropriate technique in root cause identification
• Learn how to avoid future incidents by developing appropriate recommendations to address causal factors and root causes
• Develop a process to identify systemic problem areas

Prerequisites

This course is aimed at people who are practicing Business Analysts or who have had previous Business Analysis training. It is recommended that participants complete the BA01 – Business Analysis Essentials course prior to enrolling or have equivalent experience.