Configuring Administering and Troubleshooting Cisco WebEx Calling (WebEx-CALL)

Objective

Who Should Attend

Outline

Module 1: WebEx Overview  

• Module Topics
• Lesson 1: Webex Product Overview
• Lesson 2: Webex Calling Overview
• Lesson 3: Webex Meeting Overview
• Lesson 4: Webex Hybrid Services and Integrations
• Lesson 5: Webex Messaging Overview
• Lesson 6: Webex Control Hub Monitoring Overview
• Module Summary

Module 2: Webex Calling Overview

• Module Topics
• Lesson 1: Webex Calling Overview
• Lesson 2: Webex Calling Differentiators
• Lesson 3: Webex Calling Dedicated Instance
• Lesson 4: Hybrid Webex Calling Use Cases
• Module Summary

Module 3: Network Planning, Network Assessment, and Security

• Module Topics
• Lesson 1: Webex Administration Client Requirements
• Lesson 2: Network Requirements
• Lesson 3: Network Assessment for Webex
• Lesson 4: Webex Calling Ports and Protocols
• Lesson 5: Private Network Connect to Webex Calling
• Lesson 6: Webex Calling Migration Considerations
• Module Summary

Module 4: Webex Phones, Devices, and Accessories for Webex Calling

• Module Topics
• Lesson 1: Webex Calling Devices Overview
• Lesson 2: Webex Calling Phones
• Lesson 3: Webex Calling DECT Phones
• Lesson 4: Webex App Calling Features
• Lesson 5: Webex Calling Wireless Phones
• Lesson 6: Webex Calling Conference Phones
• Lesson 7: Webex Calling Mobile Clients
• Lesson 8: Webex Calling Devices
• Lesson 9: Webex Calling Headsets
• Lesson 10: Webex Calling ATA Devices
• Module Summary

Module 5: Adding Phones and Devices

• Module Topics
• Lesson 1: Adding a Phone Assigned to a User
• Lesson 2: Adding a Personal Device
• Lesson 3: Adding a Common Area Phone
• Lesson 4: Adding a Shared Device
• Module Summary

Module 6: WebEx Calling Migration

• Module Topics
• Lesson 1: Webex Calling / CUCMC Migration Concepts
• Lesson 2: Webex Calling Migration
• Lesson 3: Webex Calling Phone Migration
• Lesson 4: Webex Calling Migration Tools
• Module Summary

Module 7: Webex Control Hub Administration

• Module Topics
• Lesson 1: Control Hub Overview
• Lesson 2: Organization Settings and Templates for Webex
• Lesson 3: Licensing
• Lesson 4: Adding Users
• Lesson 5: Webex Groups
• Lesson 6: Webex Locations
• Lesson 7: Webex Templates
• Lesson 8: Webex Apps and Integrations
• Lesson 9: Configuring Users for Calling
• Lesson 10: Administration Panels
• Lesson 11: Headset Management in Control Hub
• Module Summary

Module 8: Webex Directory Synchronization, Azure AD Integration into Webex, and Single Sign-On

• Module Topics
• Lesson 1: User Provisioning
• Lesson 2: Directory Connector Provisioning
• Lesson 3: System for Cross-domain Identity Management (SCIM)
• Lesson 4: Integrate Azure AD with Webex
• Lesson 5: Single Sign-On with ADFS
• Lesson 6: OpenID Connect and PKCE
• Module Summary

Module 9: WebEx User Portal

• Module Topics
• Lesson 1: Webex User Portal
• Lesson 2: Webex Calling Portal
• Module Summary

Module 10: Configuring Webex Calling Settings and Features

• Module Topics
• Lesson 1: Feature Overview
• Lesson 2: Webex Calling - Client Settings
• Lesson 3: Auto Attendant
• Lesson 4: Call Park Extension & Call Park Group
• Lesson 5: Call Pickup
• Lesson 6: Call Queues
• Lesson 7: DECT Network
• Lesson 8: Hunt Groups
• Lesson 9: Single Number Reach
• Lesson 10: Paging Groups
• Lesson 11: Receptionist Client
• Lesson 12: Hoteling
• Lesson 13: Hotdesking
• Lesson 14: Virtual Extensions
• Lesson 15: Virtual Lines
• Lesson 16: Shared Line
• Lesson 17: Voicemail Group
• Lesson 18: Announcement Files
• Lesson 19: Executive Assistant
• Lesson 20: Other Call Features
• Module Summary

Module 11: WebEx Group Call Management

• Module Topics
• Lesson 1: Webex Group Call Management Overview
• Lesson 2: Webex Group Call Management Features
• Lesson 3: Group Call Management Configuration
• Lesson 4: Agents and Supervisor Experience
• Module Summary

Module 12: WebEx Calling Recording Dubber 

• Module Topics
• Lesson 1: Call Recording Options for Webex Calling
• Lesson 2: Call Recording with Dubber
• Lesson 3: Call Recording Configuration
• Lesson 4: Call Recording with Imagicle
• Module Summary

Module 13: Webex Calling PSTN

• Module Topics
• Lesson 1: PSTN Gateway Options and Overview
• Lesson 2: Cisco Provided PSTN
• Lesson 3: Call Routing with Cloud Connect for Webex Calling (formerly Cloud Connected PSTN) Architecture
• Lesson 4: Premises-Based PSTN - Architecture
• Lesson 5: CUBE Premises-based Architecture
• Lesson 6: Premise-based Cube Registration Based
• Lesson 7: Multiple Registration-based Gateway on a Single CUBE
• Lesson 8: Certificate-based Premises-based PSTN
• Lesson 9: Configuring a Certificate-based PSTN
• Lesson 10: CUBE Configuration Platform Configuration and Certificates
• Lesson 11: CUBE Certificates Configuration
• Lesson 12: CUBE Trunk Enablement Configuration
• Lesson 13: CUBE Call Routing Configuration
• Lesson 14: CUBE High Availability
• Lesson 15: Managing Gateways from the Webex Control Hub
• Lesson 16: Enroll the Gateway in the Control Hub
• Lesson 17: Validate Registration-based LGW Configuration through Control Hub
• Lesson 18: Private Network Connect
• Module Summary

Module 14: Webex Calling Trunks, Route Group Dial Plans

• Module Topics
• Lesson 1: Webex Calling Routing Overview
• Lesson 2: Webex Calling Locations
• Lesson 3: Dial Plans
• Lesson 4: Route Groups, Trunks, and Dial Plans
• Lesson 5: Webex Calling Routing Flows
• Lesson 6: Webex Calling Caller Identity
• Lesson 7: Interworking Webex Calling and Unified CM On-Premise
• Lesson 8: Call Routing with Premises-based PSTN
• Lesson 9: Dial Plan
• Lesson 10: PSTN Migration
• Lesson 11: Survivability
• Lesson 12: ICE: Media Path Optimization
• Lesson 13: PSTN for Room Video Systems
• Module Summary

Module 15: Webex Calling Site Survivability

• Module Topics
• Lesson 1: PSTN / Gateway Troubleshooting Overview
• Lesson 2: Troubleshooting Call Routing
• Lesson 3: Troubleshooting PSTN Calling
• Lesson 4: Troubleshooting Case Study
• Module Summary

Module 16: Webex APIs, Integrations and Macros

• Module Topics
• Lesson 1: Site Survivability Solution Overview
• Lesson 2: Webex App and Endpoint Changes
• Lesson 3: Call Forward Unreachable Setting
• Lesson 4: Emergency Calling
• Lesson 5: Survivability Call Flows
• Lesson 6: Deployment Workflow
• Lesson 7: Managing Gateways from the Webex Control Hub
• Lesson 8:  Add a New Gateway Instance in Control Hub
• Lesson 9: Enroll the Gateway in the Control Hub
• Lesson 10: Assign Survivability Service to the Gateway from within the Control Hub
• Lesson 11: Platform Licenses
• Lesson 12: Certificates
• Lesson 13: Common Global Configuration
• Lesson 14: Data Sync and Updated CLI
• Lesson 15: Debugs
• Lesson 16: Show Commands
• Lesson 17: Limitations and Restrictions
• Lesson 18: Testing Survivability
• Lesson 19: Colocation of Unified-SRST with Webex-SGW
• Module Summary

Module 17: Webex Calling E911 Emergency Call Handling

• Module Topics
• Lesson 1: Emergency Calling Overview
• Lesson 2: Setup E911 Account
• Lesson 3: RedSky Configuration
• Lesson 4: Webex Calling E911 Configuration
• Lesson 5: Enhanced E911 Phone Tracking
• Module Summary

Module 18: Webex Calling Integration with MS Teams

• Module Topics
• Lesson 1: Microsoft Calling Overview
• Lesson 2: Microsoft Direct Routing with CUBE
• Lesson 3: Webex Calling for Microsoft Teams
• Lesson 4: Webex Calling for Microsoft Teams Configuration
• Module Summary

Module 19: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

• Module Topics
• Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
• Lesson 2: Webex Sites Status
• Lesson 3: Webex Calling Alerts and Webhooks
• Lesson 4: Webex Analytics > Dashboards
• Lesson 5: Webex Analytics > Calling
• Lesson 6: Webex Analytics - Calling Media Quality
• Lesson 7: Webex Analytics - Calling Detailed Call History
• Lesson 8: Webex Analytics - Call Queue Stats
• Lesson 9: Webex Analytics - Call Queue Agent Stats
• Lesson 10: Webex Analytics - Live Queue Stats
• Lesson 11: Webex Analytics - Calling Auto-Attendant
• Lesson 12: Webex Analytics - Devices - Headsets
• Lesson 13: Webex Troubleshooting
• Lesson 14: Webex Calling Reporting
• Lesson 15: Phone Logs and Problem Reports
• Module Summary

Module 20: Webex Calling Troubleshooting

• Module Topics
• Lesson 1: Webex Calling Troubleshooting Overview and Tools
• Lesson 2: Understanding SIP Protocol
• Lesson 3: Diagnosing Switch Issues
• Lesson 4: Troubleshooting Device Registration
• Lesson 5: Troubleshooting Phone and Soft Client Issues
• Lesson 6: Troubleshooting Media Quality
• Lesson 7: Troubleshooting Webex Authentication
• Lesson 8: Troubleshooting User Onboarding and Provisioning
• Module Summary

Module 21: Webex Calling API Overview

• Module Topics
• Lesson 1: Webex API Basics
• Lesson 2: Webex Calling API
• Lesson 3: Webex Calling AI
• Module Summary

LAB OUTLINE

Lab 1: Initial Cisco WebEx Control Hub Organization Configuration 

Lab 2: Webex Calling - Initial Setup 

Lab 3: Assessing the Network Environment 

Lab 4: Configure and License IP Phones and Webex App 

Lab 5: Migrate IP Phone from Enterprise to MPP 

Lab 6: Configure Webex Calling for Room Devices 

Lab 7: Configure Control Hub for Calling 

Lab 8: Configure Locations and Numbers 

Lab 9: Configure Webex Calling Settings 

-Service Settings

-Client Settings

Lab 10: Configure Webex Calling Phone Features    

-Auto Attendant 

-Call Park Extension 

-Call Park Group 

-Call Pickup 

-Single Number Reach 

-Paging Group 

-Receptionist Client 

-Virtual Extension 

-Voicemail Group 

-Announcement File 

Lab 11: Webex Group Call Management 

-Auto Attendant Call

-Queue Hunt Group 

-Audio Files 

-Agent Settings 

-Supervisor Settings 

Lab 12: Configuring Call Recording 

Lab 13: Configuring Premise Based PSTN 

-Deploy PSTN Gateway 

-Trunk 

-Route Group 

-Dial Plans 

-Verify Call Routing 

-Zone 

Lab 14: Using Analytics to Troubleshoot Webex Calls 

Lab 15: Troubleshooting Webex Calling Call Flows, Authentication, and Device Registration 

Lab 16: Using APIs in Webex Calling