CompTIA A+ & Network+ Bundle
CompTIA A+ certified professionals are proven problem solvers. They support today's core technologies from security to cloud to data management and more. CompTIA A+ is the industry standard for launching IT careers into today's digital world. It is the only industry recognized credential with performance-based items to prove pros can think on their feet to perform critical IT support tasks in the moment. It is trusted by employers around the world to identify the go-to person in end point management and technical support roles. CompTIA A+ is regularly re-invented by IT experts to ensure that it validates core skills and abilities demanded in the workplace.
The CompTIA® A+® Core 1 and Core 2 (Exams 220-1001 and 220-1002) course provides the background knowledge and skills you will require to be a successful A+ technician. It will help you prepare to take the CompTIA A+ Core Series certification examinations, in order to become a CompTIA A+ Certified Professional.
In this course, you will install, configure, optimize, troubleshoot, repair, upgrade, and perform preventive maintenance on personal computers, digital devices, and operating systems.
- Support operating systems.
- Install and configure PC system unit components and peripheral devices.
- Install, configure, and troubleshoot display and multimedia devices.
- Install, configure, and troubleshoot storage devices.
- Install, configure, and troubleshoot internal system components.
- Install, configure, and maintain operating systems.
- Maintain and troubleshoot Microsoft Windows.
- Explain network infrastructure concepts.
- Configure and troubleshoot network connections.
- Manage users, workstations, and shared resources.
- Implement client virtualization and cloud computing.
- Implement physical security.
- Secure workstations and data.
- Troubleshoot workstation security issues.
- Support and troubleshoot laptops.
- Support and troubleshoot mobile devices.
- Install, configure, and troubleshoot print devices.
- Implement operational procedures.
This course is designed for individuals who have basic computer user skills and who are interested in obtaining a job as an entry-level IT technician. This course is also designed for students who are seeking the CompTIA A+ certification and who want to prepare for the CompTIA A+ Core 1 220-1001 Certification Exam and the CompTIA A+ Core 2 220-1002 Certification Exam.
To ensure your success in this course, you should have experience with basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet, and have basic knowledge of computing concepts.
The CompTIA Network+ certification (Exam N10-007) is an internationally recognized validation of the technical knowledge required of foundation-level IT network practitioners.
This exam will certify the successful candidate has the knowledge and skills required to troubleshoot, configure, and manage common network devices; establish basic network connectivity; understand and maintain network documentation; identify network limitations and weaknesses; and implement network security, standards, and protocols. The candidate will have a basic understanding of enterprise technologies, including cloud and virtualization technologies.
CompTIA Network+ is accredited by ANSI to show compliance with the ISO 17024 Standard and, as such, undergoes regular reviews and updates to the exam objectives.
It is recommended for CompTIA Network+ candidates to have the following:
- CompTIA A+ certification or equivalent knowledge, though CompTIA A+ certification is not required.
- Have at least 9 to 12 months of work experience in IT networking.
Course Content A+
Lesson 1: Supporting Operating Systems
- Identify Common Operating Systems
- Troubleshooting Methodology
- Use Windows Features and Tools
- Manage Files in Windows
- Manage Disks in Windows
- Manage Devices in Windows
Lesson 2: Installing and Configuring PC Components
- Use Appropriate Safety Procedures
- PC Components
- Common Connection Interfaces
- Install Peripheral Devices
Lesson 3: Installing, Configuring, and Troubleshooting Display and Multimedia Devices
- Install and Configure Display Devices
- Troubleshoot Display Devices
- Install and Configure Multimedia Devices
Lesson 4: Installing, Configuring, and Troubleshooting Storage Devices
- Install System Memory
- Install and Configure Mass Storage Devices
- Install and Configure Removable Storage
- Configure RAID
- Troubleshoot Storage Devices
Lesson 5: Installing, Configuring, and Troubleshooting Internal System Components
- Install and Upgrade CPUs
- Configure and Update BIOS/UEFI
- Install Power Supplies
- Troubleshoot Internal System Components
- Configure a Custom PC
Lesson 6: Installing, Configuring, and Maintaining Operating Systems
- Configure and Use Linux
- Configure and Use macOS
- Install and Upgrade Operating Systems
- Maintain OSs
Lesson 7: Maintaining and Troubleshooting Microsoft Windows
- Install and Manage Windows Applications
- Manage Windows Performance
- Troubleshoot Windows
Lesson 8: Network Infrastructure Concepts
- Wired Networks
- Network Hardware Devices
- Wireless Networks
- Internet Connection Types
- Network Configuration Concepts
- Network Services
Lesson 9: Configuring and Troubleshooting Networks
- Configure Network Connection Settings
- Install and Configure SOHO Networks
- Configure SOHO Network Security
- Configure Remote Access
- Troubleshoot Network Connections
- Install and Configure IoT Devices
Lesson 10: Managing Users, Workstations, and Shared Resources
- Manage Users
- Configure Shared Resources
- Configure Active Directory Accounts and Policies
Lesson 11: Implementing Client Virtualization and Cloud Computing
- Configure Client-Side Virtualization
- Cloud Computing Concepts
Lesson 12: Security Concepts
- Logical Security Concepts
- Threats and Vulnerabilities
- Physical Security Measures
Lesson 13: Securing Workstations and Data
- Implement Security Best Practices
- Implement Data Protection Policies
- Protect Data During Incident Response
Lesson 14: Troubleshooting Workstation Security Issues
- Detect, Remove, and Prevent Malware
- Troubleshoot Common Workstation Security Issues
Lesson 15: Supporting and Troubleshooting Laptops
- Use Laptop Features
- Install and Configure Laptop Hardware
- Troubleshoot Common Laptop Issues
Lesson 16: Supporting and Troubleshooting Mobile Devices
- Mobile Device Types
- Connect and Configure Mobile Device Accessories
- Configure Mobile Device Network Connectivity
- Support Mobile Apps
- Secure Mobile Devices
- Troubleshoot Mobile Device Issues
Lesson 17: Installing, Configuring, and Troubleshooting Print Devices
- Maintain Laser Printers
- Maintain Inkjet Printers
- Maintain Impact, Thermal, and 3D Printers
- Install and Configure Printers
- Troubleshoot Print Device Issues
- Install and Configure Imaging Devices
Lesson 18: Implementing Operational Procedures
- Environmental Impacts and Controls
- Create and Maintain Documentation
- Use Basic Change Management Best Practices
- Implement Disaster Prevention and Recovery Methods
- Basic Scripting Concepts
- Professionalism and Communication
Course Outline Network+
1.0 NETWORKING CONCEPTS
Explain the purposes and uses of ports and protocols.
- Protocols and ports
- Protocol types
- Connection-oriented vs. connectionless
Explain devices, applications, protocols and services at their appropriate OSI layers.
- Layer 1 - Physical
- Layer 2 - Data link
- Layer 3 - Network
- Layer 4 - Transport
- Layer 5 - Session
- Layer 6 - Presentation
- Layer 7 - Application
Explain the concepts and characteristics of routing and switching.
- Properties of network traffic
- Segmentation and interface properties
- IPv6 concepts
- Performance concepts
- Port forwarding
- Access control list
- Distributed switching
- Packet-switched vs. circuit-switched network
- Software-defined networking
Given a scenario, configure the appropriate IP addressing components.
- Private vs. public
- Loopback and reserved
- Default gateway
- Virtual IP
- Subnet mask
- Address assignments
Compare and contrast the characteristics of network topologies, types and technologies.
- Wired topologies
- Wireless topologies
- Technologies that facilitate the Internet of Things (IoT)
Given a scenario, implement the appropriate wireless technologies and configurations.
- 802.11 standards
- Speed and distance requirements
- Channel bandwidth
- Channel bonding
- Site surveys
Summarize cloud concepts and their purposes.
- Types of services
- Cloud delivery models
- Connectivity methods
- Security implications/considerations
- Relationship between local and cloud resources
Explain the functions of network services.
- DNS service
- DHCP service
Given a scenario, deploy the appropriate cabling solution.
- Media types
- Plenum vs. PVC
- Connector types
- Termination points
- Copper cable standards
- Copper termination standards
- Ethernet deployment standards
Given a scenario, determine the appropriate placement of networking devices on a network and install/configure them.
- Wireless access point
- Media converter
- Wireless range extender
- VoIP endpoint
Explain the purposes and use cases for advanced networking devices.
- Multilayer switch
- Wireless controller
- Load balancer
- Proxy server
- VPN concentrator
- AAA/RADIUS server
- UTM appliance
- NGFW/Layer 7 firewall
- VoIP PBX
- VoIP gateway
- Content filter
Explain the purposes of virtualization and network storage technologies.
- Virtual networking components
- Network storage types
- Connection type
- Jumbo frame
Compare and contrast WAN technologies.
- Service type
- Transmission mediums
- Characteristics of service
3.0 NETWORK OPERATIONS
Given a scenario, use appropriate documentation and diagrams to manage the network.
- Diagram symbols
- Standard operating procedures / work instructions
- Logical vs. physical diagrams
- Rack diagrams
- Change management documentation
- Wiring and port locations
- IDF/MDF documentation
- Network configuration and performance baselines
- Inventory management
Compare and contrast business continuity and disaster recovery concepts.
- Availability concepts
- SLA requirements
Explain common scanning, monitoring and patching processes and summarize their expected outputs.
- Event management
- SNMP monitors
Given a scenario, use remote access methods.
- HTTPS/management URL
- Remote file access
- Out-of-band management
Identify policies and best practices.
- Privileged user agreement
- Password policy
- On-boarding/off-boarding procedures
- Licensing restrictions
- International export controls
- Data loss prevention
- Remote access policies
- Incident response policies
- System life cycle
- Safety procedures and policies
4.0 NETWORK SECURITY
Summarize the purposes of physical security devices.
Explain authentication and access controls.
- Authorization, authentication and accounting
- Multifactor authentication
- Access control
Given a scenario, secure a basic wireless network.
- Authentication and authorization
Summarize common networking attacks.
- Social engineering
- Insider threat
- Logic bomb
- Rogue access point
- Evil twin
- DNS poisoning
- ARP poisoning
- Brute force
- VLAN hopping
- Exploits vs. vulnerabilities
Given a scenario, implement network device hardening.
- Changing default credentials
- Avoiding common passwords
- Upgrading firmware
- Patching and updates
- File hashing
- Disabling unnecessary services
- Using secure protocols
- Generating new keys
- Disabling unused ports
Explain common mitigation techniques and their purposes.
- Signature management
- Device hardening
- Change native VLAN
- Switch port protection
- Network segmentation
- Privileged user account
- File integrity monitoring
- Role separation
- Restricting access via ACLs
- Penetration testing
5.0 NETWORK TROUBLESHOOTING AND TOOLS
Explain the network troubleshooting methodology.
- Identify the problem
- Establish a theory of probable cause
- Test the theory to determine the cause
- Establish a plan of action to resolve the problem and identify potential effects
- Implement the solution or escalate as necessary
- Verify full system functionality and, if applicable, implement preventive measures
- Document findings, actions, and outcomes
Given a scenario, use the appropriate tool.
- Hardware tools
- Software tools
Given a scenario, troubleshoot common wired connectivity and performance issues.
- Incorrect pin-out
- Incorrect cable type
- Bad port
- Transceiver mismatch
- TX/RX reverse
- Duplex/speed mismatch
- Damaged cables
- Bent pins
- VLAN mismatch
- Network connection LED status indicators
Given a scenario, troubleshoot common wireless connectivity and performance issues.
- Incorrect antenna type
- Incorrect antenna placement
- Channel overlap
- Distance limitations
- Frequency mismatch
- Wrong SSID
- Wrong passphrase
- Security type mismatch
- Power levels
- Signal-to-noise ratio
Given a scenario, troubleshoot common network service issues.
- Names not resolving
- Incorrect gateway
- Incorrect netmask
- Duplicate IP addresses
- Duplicate MAC addresses
- Expired IP address
- Rogue DHCP server
- Untrusted SSL certificate
- Incorrect time
- Exhausted DHCP scope
- Blocked TCP/UDP ports
- Incorrect host-based firewall settings
- Incorrect ACL settings
- Unresponsive service
- Hardware failure