Apple: iOS Support Essentials

iOS Support Essentials is a two-day core class to teach you how to use and support iOS and how to get the most out of your iPhone or iPad. iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but not necessary.

Retail Price: $1,995.00

Next Date: 02/06/2025

Course Days: 2


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Skills Gained

Students will learn how to share files, create documents, surf the web, back up and restore data, stay secure and keep software up to date, among other topics.

Who Can Benefit

iOS Support Essentials is designed for all users of iOS, from new users to experienced IT Support staff who now have to support iOS devices. All exercises will be demonstrated in-class by the instructor. Students who have their own iPads or iPhones may bring them and follow along, but this is not necessary.

Prerequisites

Students who attend iOS Support Essentials need not have any iPad or iPhone experience at all, but some familiarity with the iOS or other mobile OSes can help.


Course Details

Lesson 1: Basic features & troubleshooting

  • iOS Versions Compared
  • Power Management
  • Activating, Upgrading or Downgrading iOS
  • Backing Up & Restoring Data
  • Multitasking & Splitscreen
  • Background Refresh & Data Usage
  • Motion Coprocessor

Lesson 2: Email, Contacts & Collaboration

  • AppleID
  • Email, General Practices
  • Microsoft Exchange
  • Active Sync
  • iCloud & iCloud Family
  • Contacts
  • Calendars
  • Managing Notifications
  • Sharepoint & Wikis
  • Facetime

Lesson 3: Multimedia & Presenting

  • Camera & Video
  • Photos & Photostream
  • Connecting to a TV or Projector
  • AppleTV
  • AirPlay & Alternatives
  • Home Sharing

Lesson 4: Apps & Files

  • App Store
  • The iOS File System
  • Sharing Files Between Apps
  • AirDrop
  • DropBox, Google & Other Cloud Services
  • Editing Text
  • iBooks, E-books & PDF

Lesson 5: Security

  • Unlocking & Jailbreaking
  • Passcode & Encryption
  • TouchID
  • Restrictions
  • Guided Access
  • Find My iPad/iPhone and Location Services
  • Apple Wallet & ApplePay
  • Network Security for Business
  • App Security
  • Physical Security
  • Private Browsing
  • Standards Compliance

Lesson 6: Shortcuts & Accessibility

  • Extensions & Keyboards
  • Entering & Editing Text
  • Zooming & Inverting the Display
  • VoiceOver
  • Dictation & Siri

Lesson 7: Custom Apps

  • The App Store Inside & Out
  • Volume Purchase Program
  • Custom B2B Apps
  • Buy or Develop In-House?
  • Dashcode
  • Xcode
  • iOS Developer Program
Course Dates Course Times (EST) Delivery Mode GTR
2/6/2025 - 2/7/2025 10:00 AM - 6:00 PM Virtual Enroll
4/24/2025 - 4/25/2025 10:00 AM - 6:00 PM Virtual Enroll
6/26/2025 - 6/27/2025 10:00 AM - 6:00 PM Virtual Enroll
8/28/2025 - 8/29/2025 10:00 AM - 6:00 PM Virtual Enroll
10/30/2025 - 10/31/2025 10:00 AM - 6:00 PM Virtual Enroll
12/22/2025 - 12/23/2025 10:00 AM - 6:00 PM Virtual Enroll