AI Leadership Series: IT Change Management in and AI World

The course introduces the ERICA Change Framework to facilitate both individual and organizational transformation. Through accelerated change adoption and acceptance, students will enhance project success and prepare for the evolving demands of AI-driven environments.

Course Objectives:
Upon completion of the IT Change Management in and AI World course, students will be able to:
- Integrate AI-related activities into your project planning and implementation process
- Apply key industry change methodologies
- Use the ERICA Change Framework to facilitate individual and organization change
- Enhance project success through accelerated change adoption and acceptance

Course Topics:
Thoughts on Change
- Insightful Thoughts and Quotes

Change Methodologies and Processes
- Pettigrew & Whipp's Typology
- Lewin's 3 Stage Model of Change
- ADKAR
- Kotter's Eight Step Change Model
- Necessary Conditions for Effective Change
- More . . .

Making Change Succeed
- Myths About Change
- For Change to Work It Must Be . . .
- Agents of Change
- Key Aspects of Persuasive Communication
- Overcoming Resistance to Change

'MIPI' Influence-Based Message Design Process
- It's Not Only What You Say, It's How and When You Say It!
- Motivational Messaging
- Informational Messaging
- Personal Messaging
- Instructional Messaging

AI Generation of MIPI Messaging
- Motivational (the why behind the what) prompting instructions
- Informational (the what) prompting instructions
- Personal (the effect on them personally) prompting instructions
- Instructional (the how) prompting instructions

Non-Messaging AI Change Management Uses
- Sentiment Analysis
- Risk Identification
- Help Desk Documentation Creation and Support
- Reporting and Executive Visibility
- Project Task Definition and Automation

Deciding to Make Change Happen
- Strategic Questions
- Tactical Questions
- When to Begin: Key Decision Questions

ERICA Change Framework
- Environment
- Resources
- Individuals
- Culture
- Action

Personal and Departmental Development Plan