Help Desk Training

8 courses found


HDI Technical Support Professional

The HDI Technical Support Professional training focuses on customer service and service management best practices, emphasizing responsive incident escalation, the importance of metrics measurement, knowledge management, problem m...

Delivery Options:

HDI Support Center Director (HDI-SCD)

HDI Support Center Director (HDI-SCD) training focuses on the development and execution of strategic plans that will take the organization to the next level. Participants discover how to realize greater return on investment, deve...

Delivery Options:

HDI Desktop Support Manager (HDI-DSM)

Designed for both new and experienced desktop support managers, this course helps desktop support managers satisfy operational demands and build a support center that aligns with the organization, adds value to the business, and ...

Delivery Options:

HDI Support Center Manager (HDI-SCM)

HDI Support Center Manager training explores how the support center's strategy drives everything the support center does: service delivery, infrastructure implementation, operational processes, workforce management, and support c...

Delivery Options:

HDI Support Center Team Lead (HDI-SCTL)

HDI Support Center Team Lead training ensures that participants learn how to deliver exceptional customer support, promote process improvement, coach for success, and take charge of the day-to-day operational activities of a team...

Delivery Options:

HDI Customer Service Representative (HDI-CSR)

This certification verifies that customer service professionals are knowledgeable in the skills and techniques required to provide exceptional customer service and support in both support center and call center environments. It e...

Delivery Options:

HDI Support Center Analyst (HDI-SCA)

HDI Support Center Analyst training focuses on strategies for effective customer service, emphasizing problem-solving and troubleshooting skills, call-handling procedures, incident management, communication skills, and an introdu...

Delivery Options:

HDI Desktop Support Technician (HDI-DST)

HDI Desktop Support Technician training focuses on key support center processes and concepts to improve overall support operations, as well as customer service and interpersonal skills that improve the customer's experience.

Delivery Options: