Deploying, Administering, and Troubleshooting Cisco WEBEX Calling for Government v4

The Deploying, Administering, and Troubleshooting Cisco WEBEX Calling for Government v4.0 (WEBEX-CALL-GOV) Course is a 5-day instructor-led program designed to equip participants with the comprehensive skills needed for Configuring, Deploying, and Troubleshooting Webex Calling Deployments in Federal and State Networks. The course takes a structured approach to cover various aspects of Webex Calling, ensuring participants are well-prepared to manage and optimize this critical communication system.

Retail Price: $4,695.00

Next Date: Request Date

Course Days: 5


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Course Objectives

  • Webex Calling Overview and Initial Configuration
  • Network Requirements for Phones and Devices
  • Migration to Webex Calling, including Cisco Phones Firmware Migration
  • Webex Directory Synchronization, Azure AD Integration, and Single Sign - On
  • Configuration of Webex Calling Service and Client Settings
  • In - Depth Calling Features Configuration
  • Understanding Webex Calling Locations, Trunks, Route Groups, and Dial Plans
  • Deployment of Premise-Based PSTN Gateways, CUBE High Availability, and Site Survivability Gateways
  • Monitoring and Troubleshooting Webex Calling Components, including Dial Plans, Trunks, Route Groups, and PSTN Gateways
  • Deployment of E911 Services and Redsky Emergency Services
  • Integration with Microsoft Teams Environment
  • Utilization of Control Hub for Analysis and Troubleshooting
  • Integration of Thousand Eyes for Network Insights
  • Webex Calling APIs and their use for Configuration and Monitoring

 

Who Should Attend

The primary audience for this course is as follows: 

  • State and Federal Government Collaboration Administrators
  • State and Federal Government Collaboration Engineer
  • State and Federal Government Network Administrators
  • State and Federal Government Network Engineer
  • Helpdesk Support Administrators and Engineers
  • NOC Support Administrators and Engineers
  • State and Federal Government Contractors
  • IT Staff and Managers

Outline 

Module 0: Course Introduction

  • Module Topics
  • Lesson 1: Webex Meeting Center Basics
    • Lab Access
    • Course Goals
    • General Administration
    • Introductions
  • Module Summary

Module 1: WebEx for Government Overview 

  • Module Topics
  • Lesson 1: Webex Product Overview for Government Deployment
  • Lesson 2: Webex Calling for Government Overview
  • Lesson 3: Webex Meeting for Government Overview
  • Lesson 4: Webex Hybrid Services and Integrations for Government
  • Lesson 5: Webex Messaging for Government Overview
  • Lesson 6: Webex Control Hub Monitoring for Government Overview
  • Module Summary

Module 2: Webex Calling for Government Overview

  • Module Topics
  • Lesson 1: Webex Calling for Government Overview
  • Lesson 2: Webex Calling Differentiators for Government Deployment
  • Lesson 3: Hybrid Webex Calling Use Cases for Government
  • Module Summary

Module 3: Network Planning, Network Assessment, and Security

  • Module Topics
  • Lesson 1: Webex Administration Client Requirements
  • Lesson 2: Network Requirements
  • Lesson 3: Network Assessment for Webex
  • Lesson 4: Webex Calling Ports and Protocols
  • Lesson 5: Webex Calling Migration Considerations
  • Lesson 6: Security Beyond FedRAMP Requirements
  • Module Summary

Module 4: Webex Phones, Devices, and Accessories for Webex Calling

  • Module Topics
  • Lesson 1:  Webex Calling Devices Overview
  • Lesson 2:  Webex Calling Phones
  • Lesson 3:  Webex Calling DECT Phones
  • Lesson 4:  Webex App Calling Features
  • Lesson 5:  Webex Calling Wireless Phones
  • Lesson 6:  Webex Calling Conference Phones
  • Lesson 7:  Webex Calling Mobile Clients
  • Lesson 8:  Webex Calling Devices
  • Lesson 9:  Webex Calling Headsets
  • Lesson 10:  Webex Calling ATA Devices
  • Module Summary

Module 5: Adding Phones and Devices for Government Deployment

  • Module Topics
  • Lesson 1: Adding a User Assigned Phone for Government
  • Lesson 2: Adding a Personal Collaboration Device for Government Use
  • Lesson 3: Common Area Phone Deployments for Government Spaces
  • Lesson 4: Deploying a Shared Collaboration Device in Government Settings
  • Module Summary

Module 6: WebEx Calling Migration

  • Module Topics
  • Lesson 1:  Webex Calling / CUCM Migration Concepts
  • Lesson 2:  Webex Calling Phone Migration
  • Module Summary

Module 7: Webex Control Hub

  • Module Topics
  • Lesson 1: Control Hub Overview
  • Lesson 2: Organization Settings and Templates for Webex
  • Lesson 3: Licensing
  • Lesson 4: Adding Users
  • Lesson 5: Webex Groups
  • Lesson 6: Webex Locations
  • Lesson 7: Webex Templates
  • Lesson 8: Webex Apps and Integrations Webex Apps and Integrations
  • Lesson 9: Configuring Users for Calling
  • Lesson 10: Administration Panels
  • Module Summary

Module 8: Webex Directory Synchronization and Single Sign-On

  • Module Topics
  • Lesson 1: User Provisioning for Gov
  • Lesson 2: Directory Synchronization with Active Directory
  • Lesson 3: Single Sign-On with ADFS
  • Module Summary

Module 9: Configuring Webex Calling Settings and Features for Government

  • Module Topics
  • Lesson 1: Feature Overview for Government
  • Lesson 2: Webex Calling - Service Settings for Government
  • Lesson 3: Webex Calling - Client Settings for Government
  • Lesson 4: Auto Attendant for Government
  • Lesson 5: Call Park Extension & Call Park Group for Government
  • Lesson 6: Call Pickup for Government
  • Lesson 7: Call Queues for Government
  • Lesson 8: DECT Network for Government
  • Lesson 9: Hunt Groups for Government
  • Lesson 10: Single Number Reach for Government
  • Lesson 11: Paging Groups for Government
  • Lesson 12: Hoteling for Government
  • Lesson 13: Hotdesking for Government
  • Lesson 14: Virtual Extensions for Government
  • Lesson 15: Virtual Lines for Government
  • Lesson 16: Shared Line for Government
  • Lesson 17: Voicemail Group for Government
  • Lesson 18: Announcement Files for Government
  • Lesson 19: Executive Assistant for Government
  • Lesson 20: Other Call Features for Government
  • Module Summary

Module 10: Voice Queues for Government

  • Module Topics
  • Lesson 1: Webex Voice Queues for Government Overview
  • Lesson 2: Webex Voice Queues Features for Government
  • Lesson 3: Voice Queues Configuration for Government
  • Lesson 4: Agent and Supervisor Experience for Government
  • Lesson 5: Customer Experience Essentials (Add-On)
  • Module Summary

Module 11: Webex Calling PSTN Options for Government

  • Module Topics
  • Lesson 1: PSTN Gateway Options and Overview
  • Lesson 2: Premises-Based PSTN Architecture
  • Lesson 3: CUBE Premises-based Architecture
  • Lesson 4: Certificate-based Premises-based PSTN
  • Lesson 5: Configuring a Certificate-based PSTN
  • Lesson 6: CUBE Configuration Platform Configuration and Certificates
  • Lesson 7: CUBE Certificates Configuration
  • Lesson 8: CUBE Trunk Enablement Configuration
  • Lesson 9: CUBE Call Routing Configuration
  • Lesson 10: CUBE High Availability
  • Module Summary

Module 12: Implementing Trunks, Route Group Dial Plans in Webex for Gov

  • Module Topics
  • Lesson 1: Webex Calling for Gov Routing Overview
  • Lesson 2: Webex Calling Locations
  • Lesson 3: Dial Plans
  • Lesson 4: Route Groups, Trunks, and Dial Plans
  • Lesson 5: Webex Calling Routing Flows
  • Lesson 6: Webex Calling Caller Identity
  • Lesson 7: Interworking Webex Calling and Unified CM On-Premise
  • Lesson 8: Call Routing with Premises-based PSTN
  • Lesson 9: Dial Plan
  • Lesson 10: PSTN Migration for Government
  • Lesson 11: ICE: Media Path Optimization
  • Lesson 12: PSTN for Room Video Systems
  • Module Summary

Module 13: Webex Calling PSTN / Gateway Troubleshooting in Government Deployments

  • Module Topics
  • Lesson 1: PSTN / Gateway Troubleshooting Overview
  • Lesson 2: Troubleshooting Government Call Routing
  • Lesson 3: Troubleshooting PSTN Calling
  • Lesson 4: Troubleshooting Case Study
  • Module Summary

Module 14: Webex Calling for Gov U.S. Emergency Call Handling

  • Module Topics
  • Lesson 1: Emergency Calling Overview
  • Lesson 2: Setup E911 Account
  • Lesson 3: RedSky Configuration in Government Organizations
  • Lesson 4: Webex Calling E911 Configuration
  • Lesson 5: Enhanced E911 Phone Tracking
  • Module Summary

Module 15: Webex Calling for Government Integration with Microsoft

  • Module Topics
  • Lesson 1: Webex Calling for Gov for Microsoft Teams
  • Lesson 2: Webex Calling for Gov for Microsoft Teams Configuration
  • Module Summary

Module 16: Monitoring, Analytics, and Troubleshooting with Webex Control Hub

  • Module Topics
  • Lesson 1: Webex Calling Monitoring, Analytics, and Troubleshooting Overview
  • Lesson 2: Webex Sites Status
  • Lesson 3: Webex Calling Alerts and Webhooks
  • Lesson 4: Webex Analytics > Calling
  • Lesson 5: Webex Analytics - Calling Media Quality
  • Lesson 6: Webex Analytics - Calling Detailed Call History
  • Lesson 7: Webex Analytics - Call Queue Stats
  • Lesson 8: Webex Analytics - Call Queue Agent Stats
  • Lesson 9: Webex Analytics - Live Queue Stats
  • Lesson 10: Webex Analytics - Calling Auto-Attendant
  • Lesson 11: Webex Troubleshooting
  • Lesson 12: Webex Calling Reporting
  • Lesson 13: Phone Logs and Problem Reports
  • Module Summary

Module 17: Webex Calling Troubleshooting in Government Spaces

  • Module Topics
  • Lesson 1: Webex Calling Troubleshooting Overview and Tools
  • Lesson 2: Understanding SIP Protocol
  • Lesson 3: Diagnosing Switch Issues in Gov. Environments
  • Lesson 4: Troubleshooting Device Registration for Gov.
  • Lesson 5: Troubleshooting Phone and Soft Client Issues
  • Lesson 6: Troubleshooting Media Quality in Government
  • Lesson 7: Troubleshooting Webex Authentication
  • Lesson 8: Troubleshooting User Onboarding and Provisioning
  • Module Summary

Module 18: Webex Calling APIs for Government Use

  • Module Topics
  • Lesson 1: Webex APIs Basics
  • Lesson 2: Webex Calling APIs
  • Lesson 3: Webex Calling AIs
  • Module Summary


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