ITIL Managing Across the Lifecycle
The ITIL® Managing Across the Lifecycle course will be of interest to:
Chief Information Officers
Senior IT Managers
IT Operations Practitioners
IT Development Practitioners
Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.
Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module.
Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite.
Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:
Key concepts of the service lifecycle
Communication and stakeholder management
Integrating service management processes across the service lifecycle
Managing services across the service lifecycle
Understanding organizational challenges
Governance and organization
Implementing and improving service management capability
Preparing for MALC examination, including mock examination opportunity
Candidates for this course must hold the ITIL® Foundation Certificate (2 credits) in IT Service Management, and have obtained an additional 15 credits from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications, i.e., a total of at least 17 credits.
|Day 1||Day 2||Day 3||Day 4||Day 5|
|Unit 1 Intro to Managing Services Across Lifecycle||Unit 3 Organizational Challenges Critical Success Factors & Risks||Unit 4 Implementation Plan||Unit 5 Business Case||Unit 6 Managing Strategic Change|
|Unit 2 Strategic Assessment||Briefing on the Assignment|
|Presentation Feedback on the Assignment|
|Briefing on the Assignment||Briefing on the Assignment||Briefing on the Assignment||Briefing on the Assignment||Case Study Discussion|
|Presentation Feedback on Assignment||Presentation Feedback on Assignment||Presentation Feedback on Assignment||Presentation Feedback on Assignment||Exam Prep / Mock Exam|
|Homework (review of day’s material)|