ITIL Managing Across the Lifecycle

AUDIENCE

The ITIL® Managing Across the Lifecycle course will be of interest to:

Chief Information Officers

Senior IT Managers

IT Managers

Supervisors

IT Professionals

IT Operations Practitioners

IT Development Practitioners

Individuals who require a business and management level understanding of the ITIL® service lifecycle and how it may be implemented to enhance the quality of IT service provision within an organization.

Individuals seeking the ITIL® Expert in IT Service Management certificate, for which this qualification is the final mandatory module.

Individuals seeking progress towards the ITIL® Master in IT Service Management, for which the ITIL® Expert in IT Service Management certificate is a prerequisite.

LEARNING OBJECTIVES

Upon successful completion of the education and examination components related to this qualification, candidates can expect to gain competencies in the following:

Key concepts of the service lifecycle

Communication and stakeholder management

Integrating service management processes across the service lifecycle

Managing services across the service lifecycle

Understanding organizational challenges

Governance and organization

Measurement

Implementing and improving service management capability

Preparing for MALC examination, including mock examination opportunity

PREREQUISITES

Candidates for this course must hold the ITIL® Foundation Certificate (2 credits) in IT Service Management, and have obtained an additional 15 credits from a balanced selection of ITIL® Service Lifecycle or Service Capability qualifications, i.e., a total of at least 17 credits.