ITIL 4 Strategist - Direct, Plan & Improve (DPI)

The ITIL® Strategist-Direct, Plan, and Improve (DPI) course is the “shared” course between two designation streams ofthe ITIL Managing Professional (MP) and the ITIL Strategic Leader (SL). This course provides IT practitioners with the practical skills necessary to create a ‘learning and improving’ IT organization with a strong and effective strategic direction. The DPI course focuses on these key ITIL 4 practices: ? Continual improvement ? Measurement and reporting ? Portfolio management ? Organizational change management ? Risk management Another major component of the course includes learning about the impact of Agile and Lean ways of working and how these methodologies can be leveraged to your organization’s advantage. The course provides practical and strategic elements for planning and delivering continual improvements with necessary agility.

Retail Price: $2,195.00

Next Date: 09/29/2020

Course Days: 3


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Learning Outcomes

Students of this course will have the opportunity to gain the following competencies:

  • Understand the key concepts of Direct, Plan, and Improve
  • Understand the scope of what is to be directed/planned and how to use key principles andmethods of planning:
  • Learn how to cascade goals and requirements
  • Learn how to define effective policies,controls, and guidelines
  • Learn how to place decision-making authority at the correct level
  • Understand the role of governance, risk, and compliance (GRC) and how to integrate with theservice value system (SVS)
  • Discover how to use the key principles and methods of continual improvement for all types ofimprovements:
  • Learn how to use the ITIL continual improvement model to improve the service value system
  • Learn how to identify assessment objectives, outputs requirements, and criteria as well as how to select an appropriate assessment for a particular situation
  • Learn how to define and prioritize desired outcomes
  • Learn how to build, justify, and sell a business case
  • Learn how to conduct improvement reviews and how to embed continual improvement at alllevels ofthe SVS
  • Discover how to use the key principles of organizational change management to:
  • Identify and manage different stakeholder types
  • Learn how to establish effective channels for feedback and communication
  • Learn how to develop effective interfacesacross the value chain
  • Understand how to use the key principles and methods of measurement and reporting indirecting, planning, and improvement
  • Learn how to direct, plan, and improve value streams and practices:
  • Understand the differences between value streams and practices while learning how to selectand use the appropriate techniques to direct, plan, and improve them

 

CoursePrerequisites:

For this course you are required to have successfully attained your ITIL 4 Foundation certificate

 

Who Should Attend:

This course isaimed at IT leaders and managers of all levels of the organization who are seeking toobtain the ITIL Managing Professional (MP) designation or the ITIL Strategic Leader (SL) designation,and/or who are involved in shaping IT direction and strategy


Course Handouts:

  • The Courseware Book
    • Course Content
    • Key Terms
    • Section Reviews
  • Course Syllabus
  • 2Sample Exams

 

Certification Examination:

  • The Certification exam is included within the cost of this course.
  • The exam consists of40 multiplechoice questions
  • A passing score is 28/40 or70%
  • Students will have 90 minutesto complete the exam
  • The exam is closed book
  • An in-depth exam review is included in the course to help prepare attendees for the final exam
Course Dates Course Times (EST) Delivery Mode GTR
9/29/2020 - 10/1/2020 9:00 AM - 5:00 PM Virtual Enroll
12/8/2020 - 12/10/2020 9:00 AM - 5:00 PM Virtual Enroll