A+1002: CompTIA A+ Certification Core 2 (Exam: 220-1002)

Audience Profile

This course is intended for students wishing to qualify with CompTIA A+ Certification for PC Support professionals. It is also suitable for students wanting to improve their skills in PC support and administration. By completing this course, students will also be assisted with entry into a career in ICT. This course will particularly benefit students pursuing a career in supporting desktop personal computer users, in job roles such as Support Engineer, Maintenance Engineer, Desktop Engineer, Computer Administrator, or PC Support Analyst. Study of the course can also help to prepare for other, similar technical support qualifications and act as groundwork for more advanced training, including CompTIA Network+ or CompTIA Server+, CCNA, and MCSE.

At Course Completion

On course completion, students will be able to:

• Understand the basics of networking and security forensics
• Properly and safely diagnose, resolve, and document common software issues
• Apply software and OS troubleshooting skills
• Provide appropriate customer support
• Understand the basics of scripting, virtualization, desktop imaging and deployment

Outline

Lesson 1: Operating Systems

• Common operating system types and their purposes
• Microsoft Windows versions
• OS installation considerations and upgrade methods
• Microsoft command line tools
• Microsoft operating system features and tools
• Microsoft Windows Control Panel utilities
• Installation and configuration concepts
• Microsoft Windows networking on a Client/desktop
• Mac OS and Linux client/desktop operating systems

Lesson 2: Security

• Physical security measures
• Logical security concepts
• Wireless security protocols and authentication methods
• Detect, remove, and prevent malware using appropriate tools and methods
• Social engineering, threats, and vulnerabilities
• Microsoft Windows OS security settings
• Best practices to secure a workstation
• Methods for securing mobile devices
• Appropriate data destruction and disposal methods
• Configure security on SOHO wireless and wired networks

Lesson 3: Software Troubleshooting

• Troubleshooting Microsoft Windows OS problems
• Troubleshoot and resolve PC security issues
• Best practice procedures for malware removal
• Mobile OS and application issues
• Mobile OS and application security issues

Lesson 4: Operation Procedures

• Best practices associated with types of documentation
• Change Management best practices
• Implement basic disaster
• Prevention and recovery methods
• Common safety procedures
• Environmental impacts and appropriate controls.
• Addressing prohibited content/activity, and privacy, licensing, and policy concepts
• Proper communication
• Techniques and professionalism
• Basics of scripting
• Remote access technologies

Lesson 5: Best practice methodology to resolve problems

• Identify the problem
• Establish a theory of probable cause
• Test the theory to determine cause
• Implement the solution
• Verify full system functionality
• Document findings

Prerequisites

To ensure your success in this course, you should have basic computer user skills, be able to complete tasks in a Microsoft® Windows® environment, be able to search for, browse, and access information on the Internet and have basic knowledge of computing concepts.