Troubleshooting Cisco Unified Communications (TVOICE v8.0)

Cisco | Unified Communications

About this Course

Troubleshooting Cisco Unified Communications (TVOICE) v8.0 prepares network professionals with the knowledge and skills that are required to troubleshoot Cisco Unified Communications systems and solutions in enterprise, midmarket, and commercial deployments in single-site and multisite environments. The course teaches troubleshooting methodology, triage, resources, tools, and fixes at the integrated system or solution level for Cisco Unified Communications Manager.

Audience Profile

  • Network Administrators, Network Engineers, and Systems Engineers 
  • Anyone working towards CCNP Voice Certification

At Course Completion

Upon completing this course, the student will be able to meet these overall objectives:

  • Describe a systematic methodology to troubleshoot Cisco Unified Communications solutions
  • Isolate and troubleshoot reported issues that relate to Cisco Unified Communications Manager
  • Diagnose a call setup issue and resolve the issues as you discover or reveal them, given a trouble call for which the source of the problem is unknown
  • Solve the common issues of an SAF-enabled network and CCD
  • Troubleshoot issues that are related to Cisco Unified Communications Manager features and applications
  • Troubleshoot voice quality issues and issues that are related to media resources

Prerequisites

  • Working knowledge of converged voice and data networks
  • Working knowledge of the MGCP, SIP, and H.323 and their implementation on Cisco IOS gateways
  • Working knowledge of Cisco Unified Communications Manager, Cisco Unified Communications features and applications, and Cisco IOS voice gateways in single-site and multisite environments
  • Knowledge gained from attending authorized prerequisite Cisco courses: ICND 1 & 2 or CCNA Bootcamp, ICOMM, CVOICE, CIPT 1, and CIPT 2

Course Outline

Module 1: Introduction to Troubleshooting Cisco Unified Communications Solutions

  • Lesson 1: Identifying Cisco Unified Communications Deployments
  • Lesson 2: Using Troubleshooting Methodology
  • Lesson 3: Using Troubleshooting and Monitoring Tools

Module 2: Cisco Unified Communications Manager Troubleshooting

  • Lesson 1: Troubleshooting Common Gateway and Endpoint Registration Issues
  • Lesson 2: Troubleshooting Cisco Unified Communications Manager Availability Issues
  • Lesson 3: Troubleshooting Database Replication Issues
  • Lesson 4: Troubleshooting LDAP Integration Issues

Module 3: Troubleshooting Call Setup Issues

  • Lesson 1: Examining Call Setup Issues and Causes
  • Lesson 2: Troubleshooting On-Premises Single-Site Calling Issues
  • Lesson 3: Troubleshooting On-Net Multisite Calling Issues
  • Lesson 4: Troubleshooting Off-Net Calling Issues

Module 4: SAF and CCD Issues

  • Lesson 1: Troubleshooting SAF
  • Lesson 2: Troubleshooting CCD

Module 5: Troubleshooting Cisco Unified Communications Manager Features and Application Issues

  • Lesson 1: Troubleshooting Device Mobility Issues
  • Lesson 2: Troubleshooting Cisco Extension Mobility Issues
  • Lesson 3: Troubleshooting Cisco Unified Mobility Issues
  • Lesson 4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues

Module 6: Voice Quality and Media Resources Issues

  • Lesson 1: Troubleshooting MOH Issues
  • Lesson 2: Troubleshooting MTP Issues
  • Lesson 3: Troubleshooting Issues with Conferences
  • Lesson 4: Troubleshooting Transcoder Issues
  • Lesson 5: Troubleshooting Issues with RSVP Agents
  • Lesson 6: Troubleshooting Voice Quality Issues

Labs:

  • Lab 2-1: Troubleshooting Gateway and Endpoint Registration Issues
  • Lab 2-2: Troubleshooting LDAP Integration Issues
  • Lab 3-1: Troubleshooting On-Net Single-Site Calling Issues
  • Lab 3-2: Troubleshooting On-Net Multisite Calling Issues
  • Lab 3-3: Troubleshooting Off-Net Calling Issues
  • Lab 3-4: Troubleshooting Globalized Call-Routing Issues
  • Lab 4-1: Troubleshooting SAF Client and Forwarder Issues
  • Lab 5-1: Troubleshooting Device Mobility Issues
  • Lab 5-2: Troubleshooting Cisco Extension Mobility Issues
  • Lab 5-3: Troubleshooting Cisco Unified Mobility Issues
  • Lab 5-4: Troubleshooting Cisco Unified Communications Manager Native Presence Issues 
  • Lab 6-1: Troubleshooting MOH Issues
  • Lab 6-2: Troubleshooting Transcoder Issues
  • Lab 6-3: Troubleshooting Issues with RSVP Agents

About this Modality:

With engaging content, Hollywood style HD content delivery, and exceptional instructors, our blended learning solution for Cisco is designed to drastically improve traditional boring online and video-based training. 

Attend scheduled Live Instructor-led classes (online) for 2 hours per day, over the course of 2 weeks (Mon. - Thur.). Then you have 1 full year to access a studio-quality recording of the class (as often as you want) and perform the hands-on / mentored labs whenever you want (over the course of 1 year). 

Our Blended Learning Solution includes all of the following for this Cisco Class:

  • All Live scheduled courses and all corresponding 24/7 instant replay access for 1 year
  • View instant replay on your tablet or smartphone
  • Taught with the structure of real world application and solutions
  • 1 year Live labs at your fingertips
  • 24/7/365 Elite Mentoring
  • Boson practice exams – practice for certification
  • Progress reports

*Cisco Learning Credits are accepted

Instructor-Led Dates
June 05 Register
July 10 Register
August 28 Register
October 02 Register
November 27 Register

Live | Virtual | Guaranteed

Duration: 5 Day Training class

*Click on date for more information

Delivery Options
$3,695.00 Register
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